Eco Haus Solutions Reviews 94

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for being efficient, polite, and professional, often highlighting their pleasant demeanor and helpfulness. The service provided is consistently described as high quality, with many appreciating the thoroughness and tidiness of the work, often noting that everything was left clean and organized. People are generally very satisfied with the overall job, including the installation process and the finished product, which often meets or exceeds expectations. However, some customers also noted issues with communication between the office and fitters, leading to delays or misunderstandings about the job's scope. A few other people also felt that the sales team could be pushy, with instances of miscommunication regarding pricing or product features, and concerns about customer interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their efficiency, politeness, and... See more

Service

Consumers generally report positive experiences with the service, highlighting its efficiency and the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Product

Clients share ambiguous opinions on product quality and installation. Many customers praised the excellent... See more

Price

Customers had ambiguous experiences with price, with some noting a glitch where a price quote was... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Installation technicians were very good, well organised and efficient. Did the job to a high standard with the minimum of disruption, cleaned up well on completion and left house as they found it, ver... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Crafted for Clarity. Built for Efficiency. Styled for Life. At www.EcoHaus.Solutions we design and install double glazing that combines timeless beauty with intelligent engineering. Eco Haus Solutions Ltd (t/a Eco Haus), company no. 16527712, registered office: 66 Paul Street, London EC2A 4NA. Freephone number: 0800 802 1250.


Contact info

3.9

Great

TrustScore 4 out of 5

94 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Two separate orders

Two separate orders. Both completed on schedule. During the first visit they even repaired our 5-lock front door which wouldn't open. The salesman later visited to test the windows. The old glass windows were taken away. No mess.

February 9, 2026
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Dear Dr Pennington, that is great news and we are delighted with your feedback, if there is anything we can help with we are just a phone call away.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Very happy with job clean and tidy.the…

Very happy with job clean and tidy.the guys were helpful. i have noticed a difference with new windows

March 5, 2026
Unprompted review
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Reply from Eco Haus Solutions

Thank you Mr Carmon, our staff will be very happy with your feedback.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Really good workmen

Really good workmen. Tidied and left all in good order. I have spent a good deal of money with this company. But I am well satisfied with the results.

March 3, 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thanks Jean, it is great to read you are happy with everything.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 4 out of 5 stars

All good.

I have had a few orders done by this company and they have all left me happy. The latest was clearing my roof of thick moss and applying a waterproof, fungicide to prevent regrowth, it looks like a brand new roof now. I had coating put on the walls as well and new dry verge. All the workmen were efficient and left everything clean and tidy.

March 10, 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thank you Jayne, glad our staff have left you happy with our service.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Great service

Great service, the window refurbishment was done quickly and we have no complaints. So nice to have clear windows again.

March 2, 2026
Unprompted review
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Reply from Eco Haus Solutions

Thank you Heather, we're glad it made such a noticeable difference.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Polite

Polite, quick and efficient service. Everything explained clearly.

March 10, 2026
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Reply from Eco Haus Solutions

Dear Margaret, thanks for sharing your quick and helpful feedback, Dan and the installation team will be pleased they made a good impression and you're happy with their work and our service.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 1 out of 5 stars

Unimpressed.

I received a call from Eco Haus Solutions about potential “funding” for replacement windows. As this sounded interesting, I decided to phone the company myself to ask a few basic questions before considering anything further.

I asked who administers the funding scheme they mentioned. I was told it was “private funding”, which seemed unclear, so I politely asked who actually runs or oversees the scheme.

At that point, the person I was speaking to abruptly hung up the phone.

I found this quite surprising and unprofessional, as I was simply asking reasonable questions to understand the offer. Any genuine funding or grant scheme should be easy for a company to explain.

Based on my experience, I would recommend that anyone contacted about “funding” asks detailed questions and makes sure they fully understand what is being offered before agreeing to anything.

March 9, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear writer, we are sorry this is disappointing to read and just doesn't sound correct, but we still can't identify you or from anything said here, so we have sent you another email asking for more information. If you could please reply with the time, date, any names, and also very importantly the phone number that called you, that will enable us to investigate.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Efficient, tidy

The gentleman who replaced the glass was very efficient, and tidy

March 6, 2026
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Reply from Eco Haus Solutions

Dear Jennifer, thanks for your feedback on your order, our fitters are getting great customer reviews and Wayne will no doubt be very happy to know what you've said, thank you.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

The way everything fell into place so…

The way everything fell into place so quickly and efficiently. The finish of the windows and door lokks good. I would recommend thos company to anyone who requires a good finish on their purchase. Thank you once again for a brilliant job.

February 10, 2026
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Reply from Eco Haus Solutions

Dear Mrs Twells, it is great to read how things went smoothly for you and that you're pleased with the finish of your new windows and composite door. We're very happy to be of service whenever you need us.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Excellent job

The fitters arrived on time, very polite and just got on with the job. Had new replacement windows, new french door and new front door. One of the replacement windows had a scratch in it, they ordered a new one and was fitted the following week.

February 25, 2026
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Reply from Eco Haus Solutions

Thank you Janet for taking the time to give your feedback, our fitter Steve and the installation team will be happy you're pleased with their work and you also got your replacement unit sorted quickly.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Great fitter on his own but got it…

Great fitter on his own but got it sorted fab all around

March 4, 2026
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Reply from Eco Haus Solutions

Dear Mary, thank you for your review, it's great our fitter Dave impressed you and that things were completed to your satisfaction. If we can be of service again just give us a call.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Very friendly and efficient at a reasonable price

The femqle salesperson was very chqtty and not pushy. The surveyor was efficient and friendly. The technical surveyor was much the same and the fitter was very professional and very quick. all the faulty windows and the gutter downpipe were replaced in good order and quickly. I cannot fault any of them.

February 25, 2026
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Reply from Eco Haus Solutions

Thank you Edward for your review, it's great it went well right from sales to survey to installation, and glad that the work Richard and the fitting team did was professional and efficient.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Work carried out at a high standard

Work carried out at a high standard. The window fitter was very professional, friendly and tidy. Very satisfied.

March 5, 2026
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Reply from Eco Haus Solutions

We're happy to read your feedback Kenneth, and know that Richard and the team installed to the high standard we expect and you're pleased with the results, thank you.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 4 out of 5 stars

New door frame made oversize resulting…

New door frame made oversize resulting in a weeks installation delay.

February 19, 2026
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Reply from Eco Haus Solutions

Dear Malcolm, thanks for taking the time to write, we appreciate things didn't go as smoothly to begin with and we're happy to see your rating. If we can help with anything just give us a call.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Upstairs window replacement

Explained process and proposals beforehand and team then executed the work to a high standard including renewing window seals and explaining process .
Everything tidied and cleared away afterwards hence 5 stars . Would definitely recommend .

February 17, 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thanks for sharing your thoughts and we really appreciate your recommendation.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 4 out of 5 stars

Weatherproofing the house.

The workmen were efficient and tidy.They were very tidy and polite.

March 2, 2026
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Reply from Eco Haus Solutions

Great to read your feedback Les, Richard and the fitting team will be happy to know, thank you!
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Windows and doors.

The products were excellent and of good quality. The installers were polite and ensured the carpets and furnishings were protected where needed.
Highly recommended company.

January 25, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear Mrs Walker, thanks for your recommendation and expressing your thoughts on our staff and service.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

I have been so pleased with my windows…

I have been so pleased with my windows have noticed the difference of the warmth it keeps in my rooms so I dont have to put my heat on so much, l have been so pleased with the workmen who have been to my property very polite and pleasant so I have had the company come back twice more thank you for being so helpful l am very pleased and would recommend the firm to any of my friends

February 19, 2026
Unprompted review
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Reply from Eco Haus Solutions

Thank you again Mrs Connor, great to read all your reviews and know you're really happy with our staff and service.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Efficient service

January 26, 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Dear Customer, thanks again for your feedback, Adam and the fitting team will be happy with your compliments.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

This company did all it said it would…

This company did all it said it would do.workmen arrived on time, very polite clean workers got on with the job cleaned up after finishing ,nothing to much trouble would recomend to any body very satified wih all round job.

January 26, 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Dear Mary, thank you for reviewing again, Peter and the fitting team will be very happy.
All the best,
Eco Haus
www.EcoHaus.Solutions

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