Artisterial Reviews 108

Dear Artisterial team,

I hope you read this.
You defrauded me. Stole my hard earned money by never keeping your end of the deal and sending me my painting.
I just want to know how you sleep at night? Knowing that all you do is steal money from people and make them unhappy. How does that not bother you at all when you're trying to evaluate your life choices?

MJ

Didn't have the item I paid for... and now they blocked my emails. Most bad behaviour a company can have!!!

This place is a scam!!! Do not buy from them ever. I've been trying to send back a painting for 2 months and nobody is replying to me. They don't reply to emails and I've even tried Instagram! Please please somebody reply.

I have to say, I am really disappointed in your service. Not only am I waiting for more than 2 months for the order, but also customer support does not answer me anymore. Truly awful overall service.

I cancelled as I didn't get my shipment. Is a scam!!

This company must be closed down. I never received my order and they do not respond. They stole my money!

I made an order 29 Nov and received no response from customer service to my 2 emails about tracking number.

We never recieved our product and they don’t respond. We lost our money. I will not recommend this to anyone. Never buy here!

Bad service.
Delivery took too much time.
Sent two emails and I never received a response.

Ordered a painting at the 22 of novemer for 280 euros. Now, the 27 december still havent recieved anything except some emails sahying they ar sending the painting.
When I checked at UPS they didnt recieve any sending from artisterial.

There are a few issues with this company.

1. The company seems like an absolute fraud. I received no delivery information, I received no replies from customer service. The social media deletes all comments etc. as to not let new customers see. After receiving no further information or communication from the company I asked my bank to dispute the purchase and get me a refund. If you do not know, ANY transaction whether that is but debit or credit card is safe and you can dispute purchases and get refunds via CHARGEBACK (please speak to your bank). After I went down this route, surprise surprise my paintings turned up pretty damn quickly.

2. The painting are not cheap, the website and the price we pay you expect premium quality products. When my paintings arrived they were poor quality images PRINTED onto a canvas. I was so disappointed, after all that hassle and drama to get hold of the paintings they were of such poor quality. The ones I bought for less than a third of the price from HomeSense were much higher quality.

To anyone thinking about using artisterial I would avoid like the Omicron variant of Covid-19. This company is a disease and I hope no one else makes the same mistake so many others and I have made.

You suck artisterial, I hope you go out of business soon (however I know you won't because you steal peoples money).

Very long delivery time (the website says "in stock"), unsuitable packaging (the wooden frame is pushed through the canvas). The colour of the painting does not correspond to the illustration. Taking this into account, the price is high.

Received picture and frame was damaged. Tried to contact the services team via email. Had no response. Very disappointed with service.

Diabolical service. The picture of the product and the item that was delivered to my house last week are not the same. I have emailed them to convey my disappointment and no reply. I commented on their facebook page, no reply. Disgraceful, I have now gone to my bank and made a report for a fraudulent purchase

Terrible service. Waited weeks still haven’t received any confirmation or replies to my emails. If they don’t deliver soon I will be cancelling my order

Order placed in October, after 2 months still not receive the item.

Email sent, no one reply.

Hopeless Customer service.

Would like to ask for refund.

Still have not received the painting I ordered after over 9 months of waiting. Many emails (with a few, rare, replies) but no resolution. Truly awful customer service.