Artisterial Reviews 108

I placed an order and then realised within a few hours that I hadn't measured correctly and needed to cancel. I have sent 6 separate emails and also tried to contact them on Instagram. The only contact details they provide is an email addres and you cannot get a reply to anything from them. After several weeks they've decided to ship the artwork to me, despite all of the requests to cancel the order. Appalling customer service and I'll now be forced to dispute the payment with my card issuer.

We purchased a painting and when we received it, we realized it doesn't look as good as the image on the website. We have been chasing the Artisterial team to exercise our return and refund option for two weeks now. Artisterial simply ignore all emails/FB messages.
I suggest avoiding buying from this supplier.

I'm have placed my order on October 31st and haven't received it yet (December 7th). I have tried to contact the company that says the costumer service is 24/7 by email 3x and never received a reply. I really wish to get my artwork, however it looks like I will need to find a way to get my refund. What a disappointment!

You have not honoured delivery of the painting that i purchased more than 3 months ago.
Pls do not cheat customers by delay tactics, just refund my money!

I paid for art 2 months now,they ignored my communication and I have lost $459.
Reviews are fakes for sure.
Please don't lose your money. After One Month of waiting on 9th November 2021 Michelle sent me an email saying tomorrow we will ship your art work today is 5th December 2021 nothing was sent. Ever since my emails are ignored.
Definitely a scam!!!! Watch out.

Product was never delivered. Payment not refunded and E-Mails do not get answered!

No customer service at all - neither at mail nor at social media.

Been a week since I ordered and received no track and trace.

Very bad service
Delay
Bad quality of the painting received

I THINK I HAVE BEEN SCAMMED

Foolishly I didn't do due-dilligence on this company prior to ordering several pieces from them at a cost of approx £1,800. Have since seen several other people have experienced the same thing. I cancelled my order with them the same day and after sending mulktiple emails, I have heard nothing back from them at all... I am sure they will reply here with the same cut and paste message blaming it on being really busy but you get zero response from info@artist****.com

Obviously paying for good and average reviews to dampen out the people they have scammed..

You can see the full email chain below.

@Artisterial, I will happily remove this review once you refund my money.

Dear Artisterial,

Still no reply from anyone at your company in over 48 hours, so I am thinking your company is a complete scam and you have stolen my money.

I have the right to withdrawal from this purchase and have cancelled this order so please acknowledge the cancellation and refund my card.

I will be posting this whole email thread online if I do not hear back from you by this time tomorrow.

Regards,

Russell Brown

From: Russell Brown
Sent: 29 November 2021 17:33
To: Artisterial
Subject: RE: You're what makes us great

Dear Artisterial,

You have not acknowledged my emails re cancellation and refund of my order.

You have my money and I expect a refund as per my consumer rights of cancellation.

Please respond to me ASAP.

Regards,

Russell Brown

From: Russell Brown
Sent: 29 November 2021 09:33
To: Artisterial
Subject: RE: You're what makes us great

Good Morning,

Thanks for your message, I have however cancelled this order, please see email below sent yesterday on the same day I placed the order.

Can you please get back to me to confirm my order has been cancelled ASAP and refund my card.

I would be happy for you to deduct a £50 admin fee for the cancellation – unfortunately my wife didn’t like any of the paintings I chose.

I look forward to hearing from you.

Thank you.

Russell Brown

From: Russell Brown
Sent: 28 November 2021 19:20
To: Artisterial
Subject: Re: Your Artisterial order has been received!

Good evening,

I would like to cancel this order please as my wife does not like the paintings unfortunately.

Please refund my card and let me know once this has been actioned.

Many thanks,

Russell Brown

On 28 Nov 2021, at 12:55 pm, Artisterial wrote:

Thank you for your order

Hi Russell,
Just to let you know — we've received your order #11489, and it is now being processed:
[Order #11489] (November 28, 2021)
Product Quantity Price
Gleaming Gold
• Step 1: Choose your Model:
Model I
• Step 2: Choose the size of each Picture (cm):
90x120cm
• Step 3: Choose your Type:
Gold Framed 1 £382,00
Golden Tree
• Step 1: Choose your Model:
Model I
• Step 2: Choose the size of each Picture (cm):
50x75cm
• Step 3: Choose your Type:
Gold Framed 1 £148,00
Golden Waterfall
• Step 1: Choose your Model:
Model I
• Step 2: Choose the size of each Picture (cm):
80x80cm
• Step 3: Choose your Type:
Gold Framed 1 £216,00
Coloured Wipes - Oil painting 1 £212,00
Listra - Exclusive Oil
• Step 1: Choose your Model:
Model I
• Step 2: Choose the size of each Picture (cm):
60x90cm
• Step 3: Choose your Type:
Black Framed 1 £335,00
Luxizo
• Step 1: Choose your Model:
Model I
• Step 2: Choose the size of each Picture (cm):
60x90cm
• Step 3: Choose your Type:
Black Framed 1 £318,00
Blue Gold
• Step 1: Choose your Model:
Model I
• Step 2: Choose the size of each Picture (cm):
45x60cm
• Step 3: Choose your Type:
Black Framed 1 £225,00
Subtotal: £1.836,00
Shipping: FedEx International Economy®
Payment method: Credit Card
Total: £1.836,00
Billing address
Russell Brown
XXXXXXXXXX
XXXXXXXXXXX
Shipping address
XXXXXXXXXXX

Thanks for using artisterial.com!

Artisterial — Built with WooCommerce

From: Artisterial
Sent: 29 November 2021 09:02
To: Russell Brown
Subject: You're what makes us great



SHOP NOW

Thank you.

Hi Russell,
I'm one of the owners of Artisterial and I wanted to say thank you for your first purchase from us yesterday.
If you have any feedback, or want to say hi, reply to this email. We'd love to hear from you!

No longer want to receive these emails? Unsubscribe.
Artisterial

I ordered a set of 2 gold framed art prints. I received one gold and one black. I have emailed several times with no response, have tried to contact via instagram several times and received one reply to contact via email with no follow up. It has been over one month and i just want my artwork to be swapped with the correct frame

Decent product for the very reasonable price. Slight delay in delivery but they communicated well with me when the time came to make delivery to unusual destination. Thanks.

the piece was supposed to arrive in 5-8 days and instead it was 15+ days. Never received a tracking#. Also, I was told the piece would be done at a custom size, and then received it and it was the wrong size after waiting all that time! Sent an email about this whole disappointing experience and asked for assistance to make it right, and heard nothing back. Brutal.

This is a fraud don’t buy from them !!!
It is a scam !!
They took my money, never delivered the product and after I asked to cancel my order after few months of waiting they sent me an email saying that I will refunded my money but if course they didn’t
I still haven’t gotten my money back
Do not buy from this website
This is scam

I have a bad esperience with Artisterial.  I've ordered my pictures on second november and today I'm still waiting for them. I've wrote 2 email last days without feedback.

I bought 3 pieces, 2 were framed and 1 unframed.

While the art was the same, the technique and colours were vastly different. They look like poor imitations of the 'original' on the website.

Ordering all the way from Singapore and was anticipating good stuff but sadly, was disappointed.

Will not ever order again.

The paintings received are not worth the money. They are amateur quality.
Im very disappointed.

Painting arrived in good time and I love it! very beautiful!!!

Artisterial is a SCAM!!!, first im still waiting the rest of my order, only 2 of 4 paints arrive to my home, both very very different of the advertised, one came from Hong Kong I order with gold frame and plexiglass, the frame is not the same of the image in the site and the plexiglas is extremely tin!!!! all came broken!!!!!, I try to contact them by email, Facebook, instagram and I have no answer!!!!! I was scammed with 1800EUR!!!!!

Edit:

The Artisterial team's responses to the below issues outlined was a complete joke. Paintings are shipped from China, we could provide evidence of this if they would ever respond to an email. Also not sure why their are referencing 100's of artists working from them. When we ordered in March 2021 the only artist on their website was "Ruud" and all paintings were supposed to be by him. They have recently updated their website to remove the reference to him as the artist. It would appear that the paintings all originate in China and there are no "100+" European artists. Again just more false advertisement for the Artisterial team.

Original post:

Avoid!! Terrible customer service and paintings not to the quality as advertised on their website.

Ordered 2 paintings and what showed up was not as advertised. Took about 6 months to arrive. Also arrived from China with customs to be paid. The website leads you to believe they are coming from Europe.

Currently trying to return. Initially was told there would be a €250 charge to return the paintings. It was €50 in their terms and conditions at the time of ordering. They manually changed the terms and conditions and sent me a copy showing €250. It currently reads €50 on their website. After all that they then refused to return the paintings as they were “sale”. The paintings are still on sale months after we ordered them. They then stopped replying to my emails and blocked me on Instagram.

Currently dealing with the ECC regarding my consumer rights. They have advised I am entitled to a refund. They cannot reject on the basis of an item being on sale and they cannot charge a return fee. It should be a reasonable cost to cover the return of the paintings to their European office advertised on their website, not China. More than likely going to have to take them to the small claims court to get a refund.