The Artists Brush Boutique Reviews 

1,688
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and affordability of the artist brushes, noting that they make painting an absolute joy for both beginners and experienced artists. Additionally, people consistently appreciate the prompt delivery service and careful packaging, ensuring that their orders arrive quickly and in perfect condition. Some reviewers were not happy with the product, mentioning that the bristles shed during use or that certain items arrived missing from their packages. A few consumers also felt that they could find lower prices elsewhere or noticed minor flaws on smaller items.

What people talk about most

Product

Users describe positive interactions with product, noting that consumers find the items to be of lovely... See more

Quality

Reviewers highlight positive aspects of quality, noting that the brushes are well-made, look and feel great,... See more

Delivery service

Customers consistently note positive experiences with delivery service, expressing satisfaction over fast and... See more

Service

Customers had positive experiences with service, consistently praising the prompt and timely delivery... See more

Price

Consumers find price to be positive, highlighting great products offered at a very good and attractive price... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent brushes that I bought from an offer having seen their advertisement on Instagram. The brushes arrived quickly and I'm already happily using them. Such good quality at ab excellent price poin... See more

Rated 5 out of 5 stars

the delivery was perfect.The quality was spot on. I wanted a birthday gift of a painting set for my granddaughter. I know nothing about painting and would have probably made an expensive mistake left... See more

Rated 5 out of 5 stars

Pleased with my purchase. Brushes look good, haven't tried them yet but hopefully will do the job without shredding hairs. Very reliable company, with purchase arriving on time. Good price and d will... See more

Rated 5 out of 5 stars

Beautiful brushes and very reasonable prices. I never thought I’d be able to afford such lovely brushes - they make painting such a joy!


Company details

Written by the company

Take your painting to the next level with our superior range of hand crafted artist brushes and supplies, Our buyers source in bulk quantities from some of the best manufacturers in the world, so that we can bring you professional standard art supplies at simply incredible prices. Buy with total confidence with our 60 Day Guarantee and Free Returns.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,688)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

What a good company.

I will try to be as honest and constructive as I can. The company are offering so many different offers which the promo code changes for almost daily it can be confusing. They advertised a set of 18 sable brushes with a 25% discount and including a free roll up brush bag. If you are reading this you may have seen it. They also were offering free postage if your order was more than £40 plus a free set of Finesse brushes if your order came to over £60. So: I ordered a set of the 18 sable brushes, almost immediately I get a thank you message with another offer of 35% off my next order. Now be careful! I clicked on the 35% offer with the intention of looking at what else I might buy BUT, this automatically made a duplicate of my first order so now I had two sets on their way. I went on the site to explain what had happened via a chat line. No response! I sent an email, again no response! I eventually got through on the phone only to be told that it was too late as the items had already been dispatched, this was only a couple of hours later. I would have to wait until I received the goods and then send one set back for a refund. Oh they do not have the staff to monitor the chat line all the time, I was told. Why have one then? The person in customer service did send a return label via email. So I waited and to be fair the package did arrive quite quickly, only a couple of days. So: According to what I had paid I should have received two sets of brushes each with a free roll up bag. There was only one roll up bag in the package I received. Because I had spent over £90 there should have been the free set of Finesse brushes which were also missing! I once again contacted customer services by phone and the lady was very apologetic and said that she would get them sent out. I explained that because I was returning a set of brushes, but not the roll up bag, as I never received it, and because I was asking for a refund of half the money I actually was not entitled to the free Finesse brushes but they didn't know that when they sent out the original order. To conclude. They have sent me the money back I paid for the second set of brushes. The sable brushes are too long to fit in the roll up bag, it is misleading to advertise a free bag with a set of brushes making the purchaser think they can house the brushes in the bag, which were never designed to go together. Hopefully the brushes will be good in use.

Update to the above review.
I will definitely use this company again. James has obviously taken the trouble to read my review. He then emailed me saying how sorry he was that my experience was not as I had expected and has refunded me in full. So in effect, I have 18 sable brushes and a roll up bag for no charge. I have used the Number 6 round brush and the fine brushes and can confirm that they are good in use, keep their point well. So thank you James, this is the way to run a business and keep customers happy. Merry Christmas.

December 17, 2025
Unprompted review
The Artists Brush Boutique logo

Reply from The Artists Brush Boutique

Dear David, I am very sorry you've had a poor experience with us here, this is very unusual I will review this internally with the team. I am contacting you directly now to put this right. best James

Rated 1 out of 5 stars

Avoid looks to be too good to be true, they are.

While I acknowledge I have given a couple of sets 5* and one set 4 * the invasive emails, the constant offers, discounts and more discounts, left me feeling too good to be true. I have been checking they are normally the same price.what ever the offer. They don't even get the month and season correct at times. The brushes moult. I have seen the same items much cheaper elsewhere on various different web sites. e.g the rice paper at £15.99 can be found for £6.99, the Washington set of 3 dry brushes, £15.99 I have found the brushes individually priced at £2.75. These are cheap Chinese brushes marketed under this name. Avoid like the plague and buy brushes from a reputable dealer on or off line and an established brand. I regret my purchase they are moulting

November 15, 2025
Unprompted review
The Artists Brush Boutique logo

Reply from The Artists Brush Boutique

Hi Julie, I am sorry that you've not had the best experience. I have just written to you directly to and given you a full refund on the items that you are not happy with. I will follow up again by email to make sure all is ok. Best James

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look