We are delighted with the service we get from ARTON. Rang this morning and engineer, Jon, here this afternoon. He resolved the problem and our hot water system now back up and running. He is friend... See more
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Review summary
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Reviews shaping this summary
I have had a boiler installed a few years ago. No problem very straight forward. I have my boiler serviced on a regular basis.Had it serviced just recently without a hitch. Appointment t made gentle... See more
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Two men turned up on time (early), very courteous and very efficient. As they continued, they cleaned up everywhere and kept us advised on progress. After completion, we were given a thorough tutorial... See more
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I wanted a quote from a local company, we were tight for time as we were going on holiday. They organised a surveyor to come out before we went away at a time that suited us. The price was very good... See more
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Company details
About Arton Plumbing & Heating
Written by the company
Arton Plumbing & Heating is a trusted, family-run business with over 35 years of experience. Our expert engineers are fully qualified in Natural Gas, Oil, and LPG, delivering top-quality workmanship across boilers, heat pumps, air conditioning, and care plans. Customer service is at the heart of what we do. We also support landlords and letting agents with annual gas safety checks, boiler servicing, and remedial work. As Gas Safe and Oftec registered professionals, you can rely on us for safe, efficient, and expert service.Same-Day Emergency Call-Out Guarantee
Care plan customers get priority, with emergencies handled the same day if you call before 10 AM
As an Arton care plan customer, call before 10 AM to guarantee a same-day emergency call-out. In 2024, we achieved a 100% success rate, proving our commitment to fast, reliable service. Even if you’re not a care plan customer, we strive to reach you as soon as possible, Prioritising emergencies and vulnerable customers.
Contact info
2 James Whatman Court, Turkey Mill, Maidstone, ME14 5PP, Maidstone, United Kingdom
- 01622749700
- info@artonheat.co.uk
- artonheat.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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fantastic company
fantastic company
very responsive, giving peace of mind for myself as a landlord.
May 5, 2026
Reply from Arton Plumbing & Heating
Thank you for your kind review. We’re really pleased to hear you’ve found the team responsive and reliable, and that we’ve been able to give you peace of mind. We truly appreciate your support.
Air conditioning
Two men turned up on time (early), very courteous and very efficient. As they continued, they cleaned up everywhere and kept us advised on progress. After completion, we were given a thorough tutorial on how everything worked. Best workmen/women I have had in years.
May 18, 2026
Reply from Arton Plumbing & Heating
Thank you for such a wonderful review. We’re delighted to hear the team made such a positive impression with their punctuality, professionalism, and care throughout the job. It’s great to know you felt well informed at every stage and confident using everything afterwards.
Your kind comments mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Great service as usual
Great service as usual. I have used Arton many times and can’t compliment them enough. Professional, competent and good value. The team, without exception, are great to deal with.
May 12, 2026
Reply from Arton Plumbing & Heating
Thank you for your continued support and such kind feedback. We’re delighted to hear you’ve consistently had positive experiences with our team and that our service, workmanship, and value have continued to meet your expectations. Your comments mean a great deal to us, and we truly appreciate your loyalty.
Great communication
Great communication, and service. The team fitted our new hot water tank and did an amazing job.
May 15, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your lovely feedback. We’re really pleased to hear you were happy with both the communication and the installation work carried out by the team. It’s great to know everything went smoothly, and we truly appreciate you taking the time to leave a review.
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear you were happy with the prompt service and appreciate you taking the time to leave a review.
The gentleman was very polite and…
The gentleman was very polite and efficient. The issue was resolved within a short amount of time.
April 29, 2026
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear the issue was resolved quickly and that you were happy with the service provided. We appreciate you taking the time to leave a review.
Reply from Arton Plumbing & Heating
Thank you for your kind words. We’re really pleased to hear you felt well looked after and that our customer service stood out. We truly appreciate your feedback and support.
Very pleased with the work carried out
Very pleased with the work carried out. Everything was completed to a high standard, on time, and exactly as discussed. Communication was excellent throughout and the work area was left clean and tidy. Would definitely recommend.
May 5, 2026
Reply from Arton Plumbing & Heating
Thank you for your kind review. We’re delighted to hear everything was completed to your expectations and that the communication and overall service made the process straightforward and stress-free. We really appreciate your recommendation and your support.
Brilliant service very polite and a…
Brilliant service very polite and a clean worker
May 11, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your kind feedback. We’re delighted to hear you were happy with the service and that the work was carried out with care and professionalism. We really appreciate you taking the time to leave a review.
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear you found the service efficient and professional, and we appreciate you taking the time to leave a review.
Being informed when the engineer is due…
Being informed when the engineer is due and also being notified when my service is due. Great service and a big thank you to Clarance the engineer.
May 7, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re glad to hear the communication around your appointment and service reminders was helpful and that everything ran smoothly on the day. We’ll be sure to pass your thanks on to Clarence — he’ll be pleased to hear it.
Vertical radiators Installed
I had a fantastic experience today with the engineers Callum and Lura. They were prompt and polite. They completely the work with real aplomb and nothing was too much trouble. I would definitely recommend them to anyone who is looking for any plumbing related work.
May 5, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your fantastic review. We’re delighted to hear Callum and Luca made such a positive impression and that the work was carried out smoothly and professionally. It’s great to know you felt well looked after throughout, and we truly appreciate your recommendation.
New towel rail
Callum came today to fit a new towel rail to replace our old one. He did a magnificent job. No mess or disruption. Thank you.
April 27, 2026
Reply from Arton Plumbing & Heating
Thank you for your kind feedback. We’re really pleased to hear Callum did such a great job fitting your new towel rail and that everything was completed neatly and smoothly. We’ll be sure to pass on your thanks to him.
Really helpful staff
Really helpful staff, fast service and polite guy who knows his job
April 23, 2026
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear you found the team helpful, the service prompt, and that everything was handled professionally. We really appreciate you taking the time to leave a review.
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear the engineer was approachable, knowledgeable, and able to provide helpful advice. We appreciate you taking the time to leave a review.
Very happy with the service
Very happy with the service. Arton were suggested to me via ChatGPT. I was able to message them online to confirm they could provide the services I needed and book the appointment. Invoice and payment was upfront but that was fine. The engineer arrived on time and was very professional, courteous and well mannered. He carried out his work within the anticipated timeframe and was happy to provide helpful and informative explanations and considerations. I received electronic records of the service provided promptly on the day of the visit. A very positive experience with Arton, and one which I intend to be repeating in years to come
April 29, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for such a detailed and thoughtful review. We’re delighted to hear the whole process—from your initial enquiry through to the completed work and follow-up documentation—was smooth and straightforward.
It’s great to know the engineer made a positive impression and took the time to explain everything clearly. We’re also pleased the online communication and booking worked well for you.
We truly appreciate your support and look forward to helping you again in the years to come.
Leakage on our water Cylinder.
The Engineer arrived promptly, he was polite, empathic and tidy.
He explained the problem, how he would resolve it and then fixed the problem.
A first class service and would highly recommend Arton.
April 27, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your kind review. We’re really pleased to hear the issue was handled promptly and that everything was clearly explained and resolved for you. It’s great to know you were happy with the service provided, and we truly appreciate your recommendation.
Engineer didn't bother to lay any kind…
Engineer didn't bother to lay any kind of protection down over our 6mth old carpet and ended up leaving a big black stain on the bottom 2 steps where the old radiator was stood up and leaked. The engineer didn't even tighten up the compression fittings, I had to do this myself to stop the new pipework leaking. Not happy at all.
April 23, 2026
Unprompted review
Great experience
Service great from the first telephone call to the job being completed.
April 16, 2026
Reply from Arton Plumbing & Heating
Thank you for your kind review. We’re delighted to hear everything went smoothly from your first call through to completion. We really appreciate you taking the time to share your experience.
Excellent company.
April 8, 2026
Reply from Arton Plumbing & Heating
Thank you for your kind words. We’re really pleased you had a positive experience and appreciate you taking the time to leave a review.
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