ARTSY FARTSY Reviews 

3,791
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have now bought three large art prints from Artsy Fartsy and have been delighted. The paper is really heavy, good quality. The colours are vibrant. Compared with other sites the prices, and offers,... See more

Rated 4 out of 5 stars

Good delivery to UK by Artsy Fartsy - hold up was with Royal Mail in the IK, but luckily parcel reached me in time for Christmas. Good communication from Artsy Fartsy too when I started to panic abo... See more

Rated 5 out of 5 stars

Delighted with print, colours are so vibrant, & excellent quality paper. Didnt realise that it had to come from Denmark,buying from Etsy. Otherwise I might not have bought, But fears were groundless... See more

Rated 5 out of 5 stars

Second purchase from Artsy Fartsy. Beautiful quality print. Such vibrant colours. Love it. Very quick delivery from Denmark. Though it hung about my local delivery centre longer than it should!! The... See more

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4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(3,791)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a wooden frame 70x100

I ordered a wooden frame 70x100, first it arrived separately from te poster. Which led to an intense hunt, finally got a respond, it turns out they send them separately. I never got the tracking link. When it finally arrived It was broken, the glass was completely shattered. I contacted them again and they replied with apologies and were going to send another one. I have been waiting a month, so after multiple messages I finally got a reply telling me my packages was delivered, very far away, a week ago and it will be sent back today. how this could happen, I don't know. After all a terrible experience and I will never order here again.

February 20, 2025
Unprompted review
ARTSY FARTSY logo

Reply from ARTSY FARTSY

I'm truly sorry to hear about your frustrating experience. This is not the level of service we aim to provide, and I completely understand your disappointment.

It’s unacceptable that your frame arrived damaged and that you experienced such delays and confusion with tracking and delivery. We sincerely apologize for the miscommunication and any inconvenience this has caused.

I would love the opportunity to make this right for you. Please reach out to us directly so we can find a proper solution as soon as possible. Your satisfaction is very important to us, and I truly appreciate your feedback—it helps us improve.

Rated 5 out of 5 stars

Excellent Service

Really happy with the print! Arrived promptly and well packaged and was kept updated all the way along the process! Thank you so much. Will definitely use again. 😊

January 26, 2025
Rated 1 out of 5 stars

I ordered two prints with guaranteed…

I ordered two prints with guaranteed delivery within 7 days. More than 7 gg passed and only one print was delivered and not even of good quality. I wrote to customer service to get a refund or at least the missing print, but received no response.
Zero friendliness.

December 11, 2024
Unprompted review
ARTSY FARTSY logo

Reply from ARTSY FARTSY

Hi Vivian,

Thank you for reaching out.

We don’t guarantee delivery within 7 days; rather, we provide an estimated delivery time of 7 days, which is accurate in about 95% of cases.

Unfortunately, once the parcel is handed over to the delivery company, it is out of our control.

Regarding the delayed response, we are currently in our busiest period and working hard to ensure everyone receives their Christmas presents on time. This has resulted in slightly longer response times from our customer service team.

Thank you for your understanding.

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