ArtToFrames Reviews 182

Great product, was delivered quickly

Easy to order. fast service. Nice frame.

It was exactly what was needed. It was easy to put together and was right the first try. I was well pakaged and arrived quickly

The frame for my puzzle was a perfect fit! Nicely made, packed well and arrived in good condition. Easy to hang, and looks great!

Fast delivery. Quality product. I have never been disappointed with ArtToFrames. Extremely dependable!!

Another high-quality frame, assembled and delivered lightning fast. You guys are unbeatable for custom frame orders. Thank you!

My experience with art to frames was terrible. The man reason being customer service. I accidentally typed the numbers of my address wrong so my order was not able to be delivered and it had to be returned to them so that the address could be corrected and the frames re-sent. The customer service was terrible, not helpful at all. From the date I initially placed my order to the day I received it was about 6 weeks. And they charged me the full $60 for shipping twice. That is not good customer service. Once my initial order was returned to them, it took around 2 weeks for them to send it again, still at full cost. When the frames finally arrived they were low quality and not worth the cost. I will not be ordering from this company again.

Frame arrived without the print and I need it for an exhibition. Disappointed!!!!!

I ordered what I believe is a fairly expensive frame and double mat from Art to Frames. The frame arrived and one of the three sides of gold beading around the frame was just a big long blurry gold line, which is horribly noticeable and makes the frame not only look obviously defective, but incredibly cheap. Reaching out for help was beyond frustrating because every avenue they list on their site was not functioning (chat, email, call) - no answer or no response for days. After assuming I was now scammed out of a few hundred dollars for a crap product, they ironically reached out by email to ask for a Google Review. I reviewed honestly (you asked for it, you got it!) and shocker! Got a response from the review and an ask to email their customer service. I thought, "ok, maybe we can get this resolved and I will update my review". I am now about six emails into this farce of a resolution and even more angry at this company because their behind the review response is to try to suggest I forgot to take part of the protective cover off or that hand made items have "slight abnormalities". When pressed, the "solution" was to offer me a small store credit for shipping the item back as their return policy does not cover shipping. My point here is, I would not need to return this if it weren't defective, that should be on them to cover as the reason for the return is their poor quality control before sending out a product. Why would I accept a small credit, have to pay to ship this back, and then have to risk getting another crappy product and go through this all over again? I highly suggest avoiding this company and putting your hard earned dollars pretty much anywhere else if you want to receive a quality frame and true customer service.

Exceptionally, poor customer service with a mat that was misized for the artwork. The system had generated a recommended size, which is followed, after uploading an image. turned out that it was an eighth of an inch too large of a cut size. and because of this, I was unable to gift someone the art that I bought for them timely. Reached out to the company to let them know of the discrepancy, and they basically called me a liar. Disgraceful.

If you are looking for a frame and thinking of ordering from Art to Frames beware that you will face adversity and financial hardship if you need to return the product back for either something they messed up on or just because it wasn't what you were expecting. They will falsely claim that it was your fault and charge you shipping and then the "your fault" charge on top of that.

I found this company after a lot of searching for affordable matting to fit the large size of frames 24x24 I had with the small 8x8 sizing photo sizes I needed cut to order for 6 frames. Everywhere I searched wanted $50 each, but Art to frames did 6 for $120! Amazing price in my opinion. One mat came with a few dimples in the mat, and they replaced it extremely fast! Amazing customer service, quality product, and fast delivery! I will shop here every time I need photography supplies.

Be advised the product says it comes with glass and product specifications list “glass size” but later it specified that glass “type” is in fact not glass, but acrylic that does not give the appearance of glass bc it is foggy. Cheap product at high price.

First order: I created an account; all went well.
Second order: I logged in to my account; my address auto-filled--as it does for anything on this computer. Yet, the order was sent to S Main rather than my N Main. When I questioned this, I was told that there was no way the error was theirs. Not possible, they claimed. I disagreed, but accepted their offer of 1/2 of my $88 order, imagining the same order for another $44 was better than nothing. My original order included four frames and free shipping. Today I tried replicating my original order--my address auto-filled with the correct address, by the way. Shipping is $38--almost my entire "reimbursement" for the order they lost. I wrote to ask when I might find another offer of free shipping. The gist of the response was that I have already been reimbursed for this order; I will get nothing more from them. (I wasn't requesting further compensation--rather, an estimated timeline.) Again, I decided to swallow my pride, pay the lowest shipping, and wait weeks for its arrival. I replicated my order, entered the $44 "gift card," and received the error message: "Code not applicable because cart total is less than minimum coupon price." I added four additional frames until my order was over $100; I received the same error.
I was willing to split the difference of this error, despite my error-proof auto-fill address. If arttoframe were a legitimate business, they would have helped me--or at least made it possible for me--to recreate an identical order for an additional 50% of the price I have already payed. Never again.

Well packed, exactly what I ordered. I appreciate you have a choice to order without glass and also a choice for hanging hardware.
Perfect for budget artist. My work looks great in this frame. I had trouble with shipping time but think it was a post office problem.

My first experience with Art to Frames was perfect.

The website was easy to use. For an oddball sized image, I had to do some precise calculating to get the reveal correct with the image. Very helpful to be able to upload your image and see it in the frame/mat you selected. The digital representation was quite accurate. My order arrived early. No issues in shipping. The frame was competently made even with the oddball dimensions. Save me about $250 versus a local framer. Very pleased.

Do not order from this business, they do not have good reviews for a good reason. I ordered from them, received something I did not want, they would not rectify it, they just offered a partial refund. The shipping charges are very high and the speed is very slow. Frame is warped and crooked, cheaply made it did not align well.

They screwed up two separate orders, two frames per order. Sent the first order to the wrong address (their error) so it got sent back to them instead of to me. They resent it and it arrived on time, so fine. But in the meantime, they confirmed that the second order was correct, but it wasn't. They sent it to the wrong address AGAIN and it got sent back to them AGAIN instead of to me, resulting in missed Christmas gifts to two people. I didn't make a fuss the first time, but the second time I wanted them to make it right, compensate me, and to re-send the frames directly to the people they were gifts for (who are now at different addresses across the country). They refused. Their best offer? They would resend one for free, but I would have to pay for the second frame to be mailed to a different address.

I paid a lot of money to get a museum quality frame for my most prized art piece. One of the conservation quality mat boards I ordered (Jeans #9885) shows up as a dark/charcoal grey on the site. When the product arrived its was VERY blue, a deep vibrant, blue. The color was so drastically different from what I ordered that I thought they messed up - turns out they knew about the wrong color being displayed on the site and said I got the actual color (Jeans #9885) is supposed to be. Why they don't have a warning, product description or have actually CHANGED the incorrect image on the site I have no idea...

It was also imperative to get this frame before Christmas otherwise I couldn't give it to who I needed to without personally spending my own money to ship it to them. Because it took so long for customer service to get back to me - it was too late.

They offered to replace the mat with another one closer to the color I wanted. They proceeded to show me cheaper, worse, non-conservation level replacements which I was very upset about. After a ton of back and forth and wasted time, it turns out they do not have ANY dark grey conservation level mats.

Instead I got a refund for $17, which is an arbitrary number they made up since the custom frame has absolutely no breakdown of cost-per item in my order or receipt. They gave me $1 dollar extra, which doesn't even cover the sales tax of the supposed $17 I paid for the defective mat.

Now, not only do I need to buy a replacement mat but I have to pay a ton of money in shipping to get the frame to the person it was intended for.

HORRIBLE COMPANY, they don't care about screwing you over or even attempt to compensate for the massive mess up and inconvenience. NEVER BUY FROM THEM.