Ascent Reviews 581

Claire McCusker Was courteous, professional and totally understanding of the situation.

Vanessa Emeordi Showed great warmth and understanding on the call today. She made a difficult situation much easier and gave reassurances throughout. A credit to your team

Very helpful and friendly and efficient helpful staff re a22062048164

Lovely lady really great help

The lady was nice and very understanding. She was very clear in explaining the questions she was asking and was nice and calm.

A very helpful meeting which opened my eyes to options I didn’t no was there. Sarah was extremely polite and I can’t thank her enough for her time.

Everyone I spoke too has gone above and beyond what I have expected.there were compassionate and understanding , and did everything were could too help resolve the situation.the one lady I spoke too on a number of the times was very helpful and I often felt she was going above and beyond. Please keep this up (as I work in the catering industry,were service is important and understanding of guest needs)

I spoke to a dear chap named Nihad. A very helpful polite and understanding young man. I am most obliged and grateful for his thoughtful and kind handling of my case.
It is best to pick up the phone and discuss a tricky situation to navigate out of itrather than burying ones head in sand! My experience couldnt be bettered! Well done and many thanks to Nihad!!

Excellent care and attention

Malick has done an excellent job. She was very helpful and attentive, answering all my questions patiently and knowledgeably, and helping me find a suitable solution.

Claire was extremely helpful and went through the process and options that I had. She was understanding of my situation and spent a long time assisting me with a payment proposal.

Many thanks.

Thank you so much to Santia at ascent. Absolutely superb customer service from start to finish. I became a little overwhelmed on the call but your calm and patience and keeping me on line and helping me to find a resolution I am so grateful, it was above and beyond. Thank you so so much.

Adeole was excellent! Really understanding and empathetic. He did everything to assure me and calm me down about my situation.

Temi is an amazing legal advisor attentive and understanding whilst providing a professional service.
You need more staff like this because it helps our journey through difficult times

Excellent service and listening skills, resolved my issue promptly.

Vanessa was really helpful and understanding when I explained my situation, she helped deal with the matter I was facing, she listened to everything I said and was very reassuring and understanding. She also helped me set up a payment plan. Thank you for your help today Vanessa. I appreciate you listening to me and resolving my issue today.

It was really good experience in the physio for my treatment.
Mr Ajay Joshi gave me the excellent explanation and advices.
The stretching exercises which given me really great results.
I am do happy to suggest to my friends and family.

Claire has been terrific. Very understanding and sympathetic. Will listen and offer support where it is needed. She has given me confidence to get things moving forward in a very difficult situation.

The call handler Claire very caring empathetic and listened to what I was saying very helpful and explained every step clearly

Having an absolute terrible time with this company .Finding them causing me undue anxiety and stress .So many people dealing with important issues with regards to house sales. Definitely only interested in the collection of the money and not the customer at heart .I have had nothing but poor communication and service .Repeatedly telling them a very complicated situation and I’ve waited over a week to have replies to my solicitors .Trying to issue final demands without issuing it to the persons address .Causing me so much anxiety and do not care .They have no slowed down a house sales and now we might end up losing the house sale if they take any longer to reply to our emails showing evidence of the house sale that made clear they wanted to see. Ive spoken on the phone and I’ve had 2 different solicitors contact them and nobody has had any replies. Sent countless emails to ensure the sale of the house can continue so that they can receive the outstanding amount quickly to close the account but in Scotland I don’t seem to be getting the same service mentioned in the great reviews you have for England .As POA and trying to resolve this matter paying out money for solicitors emails it’s disgusting how I am being treated and feel so helpless.I hope someone in the management team sees this communication and helps me.I am suffering a double bereavement and mentally drained by this lack of help by Ascent via Irwin Mitchell .