Ascent Reviews 581

Harry from ascent was brilliant took his time to try and help my situation to get it resolved and he did

The lady I spoke to was soo kind and caring, she did everything she possibly could in relation to my situation to see what options I may have. I felt such a relief after talking to her. Thank you so much Clare from Ascent

If I could give Ascent 0 stars I would. They were the sellers solicitor in the purchase of our home and they were absolutely diabolical. Repeatedly told our solicitors they had requested documents from the Freeholder when they hadn’t, not replying to enquiries etc. causing delays over 9 months on a purchase that should have taken 28 days (corporate sale). STAY CLEAR OF ASCENT.

Sarah did a home visit to me she was friendly easy to talk to and put me at ease she had a good understanding of my problems and was very helpful with suggestions to help Thank you Sarah

Earlier in the day I spoke with someone at Ascent Legal who was not willing to listen to my issues nor address any proposal. He was very distant and uncooperative. I then rang Santander, after which I was back with Ascent, but this time with Claire, whom I found very co-operative. We worked through my current situation and proposal. She then checked through all manner of stuff, to ensure everything was set in place for senior management review. I found her conduct both professional and empathetic. Claire is a credit to Ascent.

A phone call I had been dreading was handled perfectly by Claire McCusker, she was professional and showed empathy beyond belief and helped me through some tricky issues I was having. I now hope to move forward and follow Claire’s advice and tips and can see a light at the end of the tunnel. Thank you Claire and a credit to your company

Met Sarah today , what a very lovely lady who showed empathy and support to me regarding my mortgage when I was seriously ill earlier this year,

Thank you Sarah for everything

Darren

I think Philipa needs to be in the Mental health team or be the team’s therapist because she definitely is more than empathetic. No one in my life has been that patient with me than she has been looking from my background. I do not normally do this but just a big thank you to ascent and Philipa most importantly .

Harry came to our house today and from the minute he walked in the door he was nothing short of absolutely amazing. He truly listened to everything we had to say bandage us feel totally comfortable talking to him about everything. He really cared about helping us. After constantly worrying about this situation for over a year we now feel so much better about it all. He is a credit to this company and zi would happily recommend him to anyone. Thanks again.

Gary was a very professional individual who listened and understood my situation to his best ability.

I can’t express or explain how worried I was before my appointment with you representative. But from the very beginning his level of understanding and time he gave to me to explain my situation was fantastic. Tremendous is the only word that comes to mind…

If I could give them 0 stars I would. The worse company you will ever have to deal with. I have been contacting them since the start of January to pay off my loans. I made a total of 6 calls without them sorting out my issue. They kept telling me someone will call me back in the next couple of days. No phone call, nothing. I then put in an official complaint end off January. They said within 5 days they'll come round to resolving this. Still no answer. Then today they send s county court judgement and additional fee to pay on top of the loan. I contact them again. They said the case worker is still not available (shock) it's been 6 weeks and they have not once attempted to resolve the issue. They are the worst company I have dealt with in my entire life. They are making life hell and will do nothing about sorting out the issue at hand. If you have to deal with them then I'm sorry. They won't respond to emails, won't respond to complaints and their advisors over the phone will be the most useless people you have to deal with. My case handler Emma never seems to be working. It's as if she doesn't exist

Really lovely man and puts you at ease and Nothink to much for John at all to help and explain everything

Tracey is fantastic to talk to and really takes the time to understand my Individual circumstances

I am absolutely appalled by the handling of my account by Ascent Legal. Despite having a payment plan in place and making regular payments as agreed, I received multiple letters claiming legal action had been initiated against me. This included threats that I would lose my home.

When I contacted the original creditor, they confirmed that the payment plan was still active and up to date, leaving no explanation for Ascent Legal's unnecessary and distressing actions.

Their behaviour has caused immense stress during an already difficult time, and their lack of professionalism is shocking. I would strongly advise anyone to think twice before dealing with this company

Tracey was very helpful and listened thoroughly to help us through our finances. Made an uneasy experience easy.

Thank you Claire for all the effort you put in helping my situation. Very professional and was very understanding , went the extra mile to sort out my situation very much appreciated.

Had a stressful letter received in post, was very worried until I spoke with Ashley green .
He was excellent at coming to a arrangement that suited me and put my mind at ease.
The human side of been able to have a confidential and understanding phone call and been able to speak to a confident and reasssuring ear to resolve a issue was 1st class and I appreciate the way he went about his job.
Professional service.
Thank you

I spoke with Claire at Ascent and she was very helpful and understandable. She really took her time to listen to my problem and direct me to the right department. Thank you very much for your patience and keep on your good work.

Claire was very understanding about my finances and found a solution that is working towards resolving my arrears, Claire helped ease my anxiety about my situation and was very caring and kind.