Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting t... See more
Company replied
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Review summary
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Whilst talking to Mary, she was extremely patient and understanding of what I am going. Taking the time to allow me to explain and giving me time to 'gather myself'. Mary gave me important informatio... See more
Company replied
Everyone I spoke too has gone above and beyond what I have expected.there were compassionate and understanding , and did everything were could too help resolve the situation.the one lady I spoke too... See more
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Company details
Written by the company
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Contact info
United Kingdom
- ascent.co.uk
4.6
Excellent
581 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful service
Wonderful service. Robert Mcgivern was so helpful and reassuring. He had a very kind and calming manner and has talked me through my finances. There was no judgment just encouragement and supportive discussion and signposting. Thank you Rob for being such a nice gentleman in my most stressful time
November 8, 2024
Unprompted review
Reply from Ascent
Hi. Thank you so much for taking the time to give us such a lovely review! We're glad that you found you discussion with Robert to be beneficial and happy to see that you felt supported throughout. We'll be sure to let Robert know your lovely comments.
Kindest Regards,
Hannah
Customer Experience Team
I spoke with Claire
I spoke with Claire, although very professional she made me feel at ease in what is a stressful time. She understood my needs and i felt very relaxed talking to her.
It's not always easy talking about your issues. I can thoroughly recommend this company.
October 25, 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for your review, we really appreciate it! We do appreciate that this can be a stressful time and I'm glad that Claire was not only professional but also put you at ease. We will make sure your lovely comments are passed on to her.
Kindest Regards,
Hannah
Customer Experience Team
Being in this position is incredibly…
Being in this position is incredibly stressful, so being able to deal with kind, compassionate and helpful people makes the experience much less awful. The team member was able to provide a solution swiftly and kept me updated on progress throughout all the steps.
November 1, 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for your kind words and for leaving us such a lovely review. I'm so happy that you found our Agents to be kind and compassionate and they were able to help find a solution that was suitable for you.
Kindest Regards,
Hannah
Customer Experience Team
Harry was .Very Helpful explained…
Harry was .Very Helpful explained everthing very clearly
October 29, 2024
Unprompted review
Reply from Ascent
Hi, Thank you for taking the time to leave us a review. I'm glad you had a positive experience and will ensure that Harry is made aware of your kind words.
Kindest Regards,
Hannah
The relationship with the employer…
The relationship with the employer wants well and nice explanation of my situation and advise.
October 3, 2024
Unprompted review
Reply from Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind regards, Stephanie Nunn, Customer Experience Team.
Shout out to Ola
Just wanted to acknowledge Ola. He was very professional while also being a human being too. He listened and understood my situation and advised me how best to fix it. He has helped me to figure out a difficult situation and I’m grateful to him for his patience and understanding. Wish you all the best mate. Take care.
September 25, 2024
Unprompted review
Reply from Ascent
Hi Pip. We’re pleased to learn that Ola was such a great help and professional when you contacted Ascent and that he was patient and understanding of your situation. We will make sure these kind comments are passed on. Kind regards Stephanie Nunn Customer Experience Team.
Very kind and considerate operative…
Very kind and considerate operative from Ascent made me feel at ease and asked questions In my lanquage, everything very went very smoothly.
September 9, 2024
Unprompted review
Reply from Ascent
Hi Anthony, we’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that the team made you feel at ease and were helpful. Kindest Regards, Stephanie Nunn, Customer Experience Team.
Hamzah was very helpful and understood…
Hamzah was very helpful and understood my situation and listen to my problems. He was very understanding and put my mind at ease which was a huge relief by speaking to NatWest with the best solution was able to Get me a a break on payment, which was fantastic, thanks Hamzah
September 5, 2024
Unprompted review
Reply from Ascent
Hi, we’re pleased to learn that Hamzah was really helpful and did everything he should to understand your situation. It's really great to know that he was able put you at ease and find the best solution. We will make sure these kind comments are passed on. Kind regards, Stephanie Nunn, Customer Experience Team.
Andrea is Ascent Homes Star
Without Andrea's help we could not have reserved and completed our purchase within 28 days!!! Andrea has so much experience and was so thorough in all aspects of the sale. I would recommend Ascent Homes because of Andrea's 100 per cent commitment to her customers.
September 1, 2024
Unprompted review
Angel called me on Friday and she was…
Angel called me on Friday and she was very lovely. She explained the legal process well and made sure I am OK throughout the call. Because of her, I am no longer stressed. Thank you so much my dear.
August 16, 2024
Unprompted review
Reply from Ascent
We’re pleased to learn that Angel was such a great help when reviewing your case and continued to make sure that you were okay throughout the call. We will make sure these kind comments are passed on. Kind regards, Stephanie Nunn, Customer Experience Team.
Reply from Ascent
Hi, I'm so sorry you've experienced difficulty getting in touch with us. I'd very much like to look into this further you.
If you could kindly email your contact details to complaints@ascent.co.uk we'll complete an investigation into this.
Kindest Regards,
Hannah
Customer Experience Team
Outstanding Claire!
I spoke to Claire a good few months ago. She's lovely and made me feel at ease. It was a pleasant surprise when she picked up the phone again on my recent enquiry. She pointed out she remembered speaking to me, then I said "is that Claire!!?" She definitely deserves a Blue Peter badge!!
Jenxx
July 31, 2024
Unprompted review
Reply from Ascent
Hi Jen. We’re pleased that Claire made you feel at ease and was such a great help with your account. We will make sure these kind comments are passed on to her. Kind regards, Stephanie Nunn, Customer Experience Team.
I spoke with Claire on numerous…
I spoke with Claire on numerous occasions and she has been brilliant
She was very helpful and dealt with me with me professionally and with empathy, especially in my situation. Unfortunately I can’t say that about many of her colleagues who just didn’t seem interested
Claire is a credit to your team and I have nothing but praise for her
July 31, 2024
Unprompted review
Reply from Ascent
It's really lovely to hear this positive feedback for Claire at her being professional and empathetic. Thank you for taking the time to get in touch and to let us know. I will make sure that these are passed on. I note that you haven't had the same experience with other members of the team. I'm really sorry to hear that. If you wish to discuss this further, or if we can help in anyway regarding this, please don't hesitate to contact me at complaints@ascent.co.uk. Kind regards, Stephanie Nunn, Customer Experience Team
Natalie Yandle
Natalie put me at my ease and treated me with respect and compassion whilst collating the information she required. Totally professional, I felt completely comfortable with her approach.
July 8, 2024
Unprompted review
Reply from Ascent
We’re really pleased to learn that Natalie was able to put you at ease and treated you with respect and compassion whilst managing your account. I will make sure these kind comments are passed on to her. Kind regards Stephanie Nunn, Customer Experience Team.
Great Service from Claire McCusker of Ascent. …
Great communication and excellent customer service from Claire. Everything was explained clearly and she was very patient and understanding. I was very worried and she guided me for a solution to my problems. 5 stars for Claire. Thank You Ascent.
July 8, 2024
Unprompted review
Reply from Ascent
Hi Habib, thank you for taking the time to review your experience with Claire and Ascent. I am pleased to see that you have received 5* service from her. I can assure you that your kind comments will be passed on to Claire. It's lovely to hear that she was understanding and patient at a time when you were feeling worried. Kind regards, Stephanie Nunn, Customer Experience Team.
Thank you to Holly Jackson
Thank you to Holly Jackson. Really appreciate you help during this process. She remained very professional, helpful with great customer service! Kept me in the loop the whole way along via email. Brilliant customer service thank you 😊
June 28, 2024
Unprompted review
Reply from Ascent
Hi Lisa, thank you for leaving your kind comments for Holly and the service you received. It's great to learn how professional and helpful she was. I will make sure I pass these onto her. Kind regards, Stephanie Nunn, Customer Experience Team.
Reply from Ascent
Hi Lizzy, thank you for taking the time to leave a review on the service you have received from Ascent, we really appreciate it. Kind regards, Stephanie Nunn, Customer Experience Team.
Excellent service
I was listened to and got the help I needed. I felt valued and even though it is about unpaid debts I felt understood and not a bad person.. Everything was explained to me and I a mutual arrangement sorted. I have received an email with a full breakdown of everything. Excellent service
June 11, 2024
Unprompted review
Reply from Ascent
Hi Allison, we really appreciate you leaving such a positive review on the experience that you’ve had with Ascent. It is also really helpful for other customers so that they can see the service that we provide. I'm glad that we were able to give you the support you needed and agreeing a mutual plan. I will be passing your kind comments on to the team. Kind regards, Stephanie Nunn, Customer Experience Team.
Hassan was very helpful
May 7, 2024
Unprompted review
Reply from Ascent
Hi Nicole. We’re pleased to learn that Hassan was such a great help when reviewing your case. I will make sure these kind comments are passed on to him. Kind regards, Stephanie Nunn, Customer Experience Team.
Myadvisor was helpful and…
My advisor was very helpful and understood. Hassan was very helpful and understanding my situation fully, thank you very much for all your help :)
May 2, 2024
Unprompted review
Reply from Ascent
Hi Poppy. Thank you for leaving a positive review for Hassan, it’s really great to hear that he has been very helpful and understanding. We’ll be sure to pass this on to Hassan. Kind regards, Stephanie Nunn, Customer Experience Team.
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