Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting t... See more
Company replied
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Review summary
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Whilst talking to Mary, she was extremely patient and understanding of what I am going. Taking the time to allow me to explain and giving me time to 'gather myself'. Mary gave me important informatio... See more
Company replied
Everyone I spoke too has gone above and beyond what I have expected.there were compassionate and understanding , and did everything were could too help resolve the situation.the one lady I spoke too... See more
Company replied
Company details
Written by the company
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Contact info
United Kingdom
- ascent.co.uk
4.6
Excellent
581 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
She explained everything I needed to…
She explained everything I needed to know excellently. She gave me all the relevant information needed to help my situation.
She was compassionate, clear and very helpful.
Transferred me to products department which helped my situation.
April 10, 2024
Unprompted review
Reply from Ascent
We’re very thankful that you have taken the time to make us aware of your experience of Ascent and pleased to hear that the agent you spoke to was compassionate, clear and very helpful. I will make sure your kind comments are passed on to the team. Kindest Regards, Stephanie Nunn, Customer Experience Team.
Claire literally made a difference to my life thank you so much
I just want to thank you so much Claire you are a absolute gem your help and advice had helped me so much something I didn't understand over the last 10 years I understood managed to get lower rate I am a person who was worried about everything had no idea you made everything clear you made everything clear with one phone call I just want say thank you so much we need more people like you in the world
April 10, 2024
Unprompted review
Reply from Ascent
Dear Habib, we really appreciate the positive review you have left for Claire and it's great to learn how much she was able to help and support you, explaining things clearly for you. I will make sure I pass on these lovely comments to her. Kindest Regards, Stephanie Nunn, Customer Experience Team.
Morgan saved the day!
Having been frustrated with the lack of help I have received with other call handlers in the past I would rate Ascent 2 stars. However, today I spoke with Morgan who was informative, patient and understanding of a time sensitive issue. She was helpful and empathetic. My 5 stars are for her service!
March 28, 2024
Unprompted review
Reply from Ascent
Hi Morgan, thank you for taking the time to leave Morgan a great review. It's great to hear that she was informative, patient and understanding towards you. I will make sure these positive comments are passed onto her. You have mentioned that you haven't received the same level of service from other agents in the past. I'm really sorry to hear that. If you wish to discuss this further, or if we can help in anyway regarding this, please don't hesitate to contact me at complaints@ascent.co.uk. Kind regards, Stephanie Nunn, Customer Experience Team
Hassan was very helpful and…
Hassan was very helpful and informative, thank you
March 25, 2024
Unprompted review
Reply from Ascent
Hi Jason. We’re pleased to learn that Hassan was such a great help when reviewing your case. I will make sure these kind comments are passed on to him. Kind regards, Stephanie Nunn, Customer Experience Team.
Bought my house with persimmon and I…
Bought my house with persimmon and I had a shared equity of 15% which was to be paid in Dec of £14999. Sold our house at £160,000 and they’ve taken 15% of that as a redemption fee!
Don’t buy a persimmon shared equity! Avoid them at all costs!
March 18, 2024
Unprompted review
Recent call with Alfie
I had a stressful situation I needed to address, but didnt really know what to do or how to navigate the process. Alfi was polite, very helpful, empathetic, and very clear in what was needed.
He helped me by providing information that I didnt have and when I had further problems I was able to call back and speak directly with him.
March 15, 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for taking the time to leave us such a lovely review. Your kind words have been passed along and we're so happy that Alfie was able to support you and provide you with all the information you needed to understand what was happening.
Kindest Regards,
Hannah
Customer Experience Team
Hassan Ullah was very helpful and made…
Hassan Ullah was very helpful and made me feel at ease throughout the call, thank you
March 14, 2024
Unprompted review
Reply from Ascent
Hi, Thank you for your review. Your kind words have been passed on and we're so happy that you had an enjoyable experience with us.
Kindest Regards,
Hannah
Customer Experience Team
Hassan was so polite and patient
March 12, 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for your review. We're so glad that you had such a positive experience with us. We never wish for customers to feel rushed when speaking to us and I'm glad that this is also how you felt. Your kind words have been passed along.
Kindest Regards,
Hannah
Customer Experience Team
Excellent!!!!
March 8, 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for taking the time to leave us a review! We're so happy you feel this way!
Kindest Regards,
Hannah
Customer Experience Team
Reply from Ascent
Hi, Thank you for taking the time to leave us a review. We're so glad that you were happy with the customer service provided by Hassan.
Kindest Regards,
Hannah
Customer Experience Team
Holly was very good throughout kept me…
Holly was very good throughout kept me informed of every thing that was going on and explained everything in layman's terms thank you again Holly you really are an asset to ascent and if you ever want a job down in the West country I would willingly give you a job
March 5, 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for your lovely review and kind words. We're so glad that you had such a positive experience with Holly. She really is an Asset to our team and we're thrilled that you think so too!
Kindest Regards,
Hannah
Customer Experience Team
Prompt efficiency driven by a deep…
Prompt efficiency driven by a deep desire to be of benefit
February 26, 2024
Unprompted review
Reply from Ascent
Hi, Thank you very much for taking the time to leave us a review. We're so happy that you found our customer service to be beneficial and efficient!
Kindest Regards,
Hannah
Customer Experience Team
Hassan was lovely and very helpful
Hassan was lovely and very helpful
February 21, 2024
Unprompted review
Reply from Ascent
Hi, Thank you for your kind words about Hassan and for taking the time to leave a review. We're so glad that you found the communication with Ascent to be so helpful.
Kindest Regards,
Hannah
Customer Experience Team
Great phone service
Immediate response, clear communication, and fast resolution.
February 15, 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for your review. We're really happy that you had such a positive experience with Ascent!
Kindest Regards,
Hannah
Customer Experience Team
Very professional manner handle my call and agreed the terms
Very professional manner listening to my unexpected personal situation and giving some helpful links. Also, we discussed the new plan and agreed.
Customer suport consultant Ms. Claire McCusker is a star.
February 9, 2024
Unprompted review
Reply from Ascent
Hi, We really appreciate the time you've taken to leave us a review and for kind words about our Agent Claire. We're so happy that she was able to help you on your call.
Kindest Regards,
Hannah
Customer Experience Team
Excellent Customer Service
The thoroughness of the staff member in taking and processing my call. She went the extra mile to ensure that I had a satisfactory outcome to me problem. I was scheduled to appear in court on Monday 12 February. She was able to update my Santander sufficiently that have given me extra time to address my situation. Further she sent me extra address to obtain further support. A job excellently done and on one call.
February 9, 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for taking the time to leave us such a lovely review. We're thrilled that the Agent that you spoke to was able to provide you with the support and assistance that you needed without delay.
Kindest Regards,
Hannah
Customer Experience Team
Hassan UllahMy case was dealt with very…
My case was dealt with very professionally to my satisfaction
February 6, 2024
Unprompted review
Reply from Ascent
Hi, thank you for your review. We're really glad that you were happy with the Agent that you spoke to and the how your case was handled.
Kindest Regards,
Hannah
Customer Experience Team
Ascent customer service
The lady was involved with my case of sorting out the surplus HOLLY JENKINS was magnificent in her customer service and keeping up to date with all of the red tape going through the process she was incredible thank you very much indeed.
January 25, 2024
Unprompted review
Reply from Ascent
Hi, We really appreciate your kind words and the time you've taken to leave us a review. Great customer service is very important to us and I'm glad that you go this!
Kindest Regards,
Hannah
Customer Experience Team
…helpfull
Ascent staff were really understanding and helpful
Special thanks to joe for trying to help me
thank you
February 2, 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for taking the time to leave us a review. I'm so glad to hear that you found our team to be understanding and helpful and your kind words have been passed on.
Kindest Regards,
Hannah
Customer Experience Team
Amazing Experience
I spoke to a lovely girl Angel who made me feel a million times better. She was very kind and understanding. She explained everything very clearly and ensured I understood without using all this legal jargon. Like I told her, if I were close to Manchester, I would buy her flowers
January 8, 2024
Unprompted review
Reply from Ascent
Hi Geoffrey. we’re pleased to learn that Angel was such a great help when reviewing your case and happy that she was able to make you feel better. We will make sure that these really kind comments are passed on to Angel, I'm sure she will appreciate it. Kind regards, Stephanie, Customer Experience Team.
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