Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting t... See more
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Whilst talking to Mary, she was extremely patient and understanding of what I am going. Taking the time to allow me to explain and giving me time to 'gather myself'. Mary gave me important informatio... See more
Company replied
Everyone I spoke too has gone above and beyond what I have expected.there were compassionate and understanding , and did everything were could too help resolve the situation.the one lady I spoke too... See more
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Company details
Written by the company
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Contact info
United Kingdom
- ascent.co.uk
4.6
Excellent
581 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Hassan Ullah was extremely helpful and…
Hassan Ullah was extremely helpful and clear in everything he said to me. His mannerisms and grasp of my case made it easy for me to understand
January 17, 2024
Unprompted review
Reply from Ascent
Good morning Peter, thank you for taking the time to leave Hassan such a lovely review. I will pass on your comments that he was extremely helpful and clear to understand. Kind Regards, Stephanie, Customer Experience Team.
This lady was lovely
This lady was lovely. Often these meeting can be scary and I’ve put it off for too long but I instantly felt relaxed. Sarah was non judgmental, empathetic and put me at ease. I now feel like a weight has been lifted as I’m on route to sorting my finances out ! Fantastic service
January 16, 2024
Unprompted review
Reply from Ascent
Good morning Ruth, thank you so much for taking the time to review your experience with Ascent, we really appreciate it. I'll be sure to pass your kind comments on to Sarah and the team. I'm really pleased to hear that she put you at ease. Kindest Regards, Stephanie, Customer Experience Team.
Very helpful in our area of need
Hassan was very helpful and listened to our needs offering extra advice where it was needed.
January 11, 2024
Unprompted review
Reply from Ascent
We really appreciate you leaving a review on the experience that you’ve had with Ascent. It is also really helpful for other customers so that they can see the service that we provide. I have noticed it wasn’t a 5 star review on this occasion, if you felt that we could have done anything else to improve your experience please contact me on 0330 123 0379 and I’d be happy to discuss this with you. Kind regards Stephanie Nunn Customer Experience Team.
Hassan
I have anxiety Hassan very helpful throughout the call and made the experience as easy at it could be hassan was polite throughout the call
January 9, 2024
Unprompted review
Reply from Ascent
Hi Steven. Thank you for the positive review for Hassan, it’s really great to hear that he has been so helpful and made the experience easier for you. We’ll be sure to pass on this on to Hassan. Kind regards, Stephanie, Customer Experience Team.
Great service
Hamid was polite, courteous and understanding on my call with him. He made understanding the information easy and was diligent in reading my notes and checking the facts.
January 3, 2024
Unprompted review
Reply from Ascent
Thank you for leaving a positive review for Hamid and for letting us know the experience you have had with Ascent. I will make sure that your kind comments are passed on. Kind Regards, Stephanie, Customer Experience Team.
very helpful team member
Simie was a great help, understanding and very cooperative
December 21, 2023
Unprompted review
Reply from Ascent
We’re really thankful that you have taken the time to make us aware of your experience and pleased to hear that Simi was understanding and cooperative. Kindest Regards, Stephanie, Customer Experience Team.
Holly the Xmas fairy
At a very difficult time personally, ascent treated me with dignity, respect & Holly, is truly an asset. I cannot put into words how her efficiency and precise instruction matched the urgency i so desperately required. Holly you've truly made our Christmas. Thank you
December 20, 2023
Unprompted review
Reply from Ascent
Hi Drew, thank you for taking the time to leave a positive review for Holly. It's really nice to hear and I will make sure that I pass these kind comments onto her. Kind regards, Stephanie, Customer Experience Team.
Should that u care and sympathies with…
Should that u care and sympathies with situation. Did not rush the call. Explained everything step by step. He stopped me panicking and I was left relaxed and now understanding that there is a say forward and that I would get help all the way through the process.
Thank you so much !
December 15, 2023
Unprompted review
Reply from Ascent
Thank you for the positive review, it’s really great to hear that the team have been so helpful and made you feel relaxed. We’ll be sure to pass on these lovely comments on to the agent. Kind regards, Stephanie, Customer Experience Team.
Made selling my flat 100% easier than…
Made selling my flat 100% easier than selling with an agent I wish I taken you guys up on offer 2 years ago
December 18, 2023
Unprompted review
Reply from Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind regards, Stephanie, Customer Experience Team.
Zoe at Ascent was amazing
Zoe at Ascent was amazing, informative and professional, but most of all such a kind person, I was left astounded by her empathy. After our telephone conversation and ignoring letters that I had received from Ascent, I really wish I'd called earlier. Don't be afraid to pick up the phone and talk to debtors.
December 12, 2023
Unprompted review
Reply from Ascent
Good Morning, we’re pleased to learn that Zoe was such a great help, kind and professional. We will make sure these kind comments are passed on to her. Kind regards, Stephanie, Customer Experience Team.
Thank you Hassan
Made a recent call and got through to advisor Hassan Ullah. He was extremely helpful and went the extra mile for me as I’m hard of hearing and he was very empathetic and understanding of this. He answered all my questions clearly and professionally. I wish all advisors were like you Hassan!! Thank you!
December 13, 2023
Unprompted review
Reply from Ascent
Hi, Thank you so much for your kind words. We're so very gladly that Hassan was able to help you and was understanding of your needs. We will make sure that your appreciation is passed on!
Kindest Regards,
Hannah
Customer Experience Team
Don't hesitate to call Ascent
My mortgage arrears were resolved through Hamid at Ascent who was extremely helpful and kind to me. I was feeling extremely stressed after a few difficult years and was unable to handle my debt worries. I should have called Ascent sooner because Hamid helped me ease my anxiety and keep my home! The gratitude I feel is beyond words.
December 13, 2023
Unprompted review
Reply from Ascent
Hi Stephanie, we’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that Hamid was understanding, helpful and kind whilst you were trying to resolve this matter. I will make sure that I pass on your positive feedback to Hamid. Kindest Regards, Stephanie Nunn, Customer Experience Team.
A considerate and understanding…
A considerate and understanding conversation and arrangement, thank you.
December 11, 2023
Unprompted review
Reply from Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind regards, Stephanie Nunn, Customer Experience Team.
Arrears and burying my head …
I am currently struggling financially due to ill health and the huge rise in my payments, I've been burying my head and was jolted into dealing with it when I received a letter saying legal proceedings would begin from ascent. I have had 2 lengthy phonecalls this week, both times the women I've spoken to have been amazing, explaining things and listening to my situation. Particularly Phillipa yesterday who totally calmed me down when I got upset and put my mind at ease, it's going to be a long road but i have a plan in place now and no court looming. Thankyou x
December 6, 2023
Unprompted review
Reply from Ascent
Hi Kate, Thank you so much for leaving this positive review and advising of your experience with Ascent. I'm please to hear that the team have been so helpful and reassuring. We’ll be sure to pass on this on to the team and Philipa. Kind regards, Stephanie Nunn, Customer Experience Team.
Spoke to Joe today he was very caring…
Spoke to Joe today he was very caring and talked me through what i needed to know. He has so helpful and have arranged a plan for me to set up a payment plan with my bank.
Thank you Joe your a star.
December 5, 2023
Unprompted review
Reply from Ascent
Hi Ruth. Thank you for letting us know that Joe was such a great help and caring on your call with him. We will make sure these kind comments are passed on to Joe. Kind regards, Stephanie Nunn, Customer Experience Team.
Absolute pleasure to deal with
Absolute pleasure to deal with, professional, friendly, understanding, Well spoken and helpful, thank you for all your help
Andy
December 4, 2023
Unprompted review
Reply from Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind regards, Stephanie Nunn, Customer Experience Team.
Hassan was superb
Hassan was superb. Thoughtful, thorough and actually cared. Really appreciated his support and willingness to try to assist me.
December 1, 2023
Unprompted review
Reply from Ascent
Hi Michael, We’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that Hassan was thoughtful, thorough and offered you the support you required. Kindest Regards, Stephanie Nunn, Customer Experience Team.
Following a very difficult few months
Following a very difficult few months, a looming home repossession and subsequent divorce financial remedy in court I needed to speak to someone who would understand my predicament and show compassion with my situation...luckily I managed to speak to Claire.
She is trying to do all she can to help - fingers crossed and thanks!
November 28, 2023
Unprompted review
Reply from Ascent
Hi Andy, Thank you for taking the time to leave this positive review for Claire, it’s really great to hear that she was doing all she could to help. We’ll be sure to pass on your kind words to Claire. Kind regards, Stephanie Nunn, Customer Experience Team.
I was apprehensive initially
I was apprehensive initially , but the the gentleman conducting the interview soon put me at my ease. He explained the process thoroughly , and gave me time to answer questions in detail and I was able to put my case forward . I think his handling of the interview was first class.
November 15, 2023
Unprompted review
Reply from Ascent
Hi Howard, Thank you for leaving your positive review, it’s really great to hear that the agent that you spoke to put you at ease and gave you the time you needed. We’ll be sure to pass this on to Nigel. Kind regards, Stephanie Nunn, Customer Experience Team.
Extremely capable representative
Extremely capable representative who provided excellent support and advice.
November 15, 2023
Unprompted review
Reply from Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to our representative. Kind regards, Stephanie Nunn, Customer Experience Team.
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