A Shade Greener Boilers Reviews 440

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting specific individuals for their excellent service. The company's customer service is frequently commended for quick responses, clear communication, and a friendly approach, making interactions pleasant and productive. Many people appreciate the prompt and effective service, with engineers often diagnosing and resolving issues quickly. However, some customers also noted issues with initial installations, describing them as "shabby" and not rectified, which caused problems later on. A few other people also felt that subcontractors were used for services when they expected the company's own engineers, and that these subcontractors sometimes lacked necessary spare parts.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and efficiency. Reviewers... See more

Service

Users describe positive interactions with service. Customers consistently praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

meany thanks to jodie who very quickly arranged a local boiler repair service to attend, problem was diagnosed and am only waiting for parts to arrive but boiler is usable. but what was appreciated wa... See more

Rated 5 out of 5 stars

Woke up this morning to my Shade Greener boiler not working. I've had it 13yrs now and this is the first time it's ever happened. Rang A Shade Greener and go through to someone straight away. Spoke to... See more

Rated 5 out of 5 stars

We’ve had our boiler from A Shade Greener for nearly 15 years now, and the service has been consistently excellent from day one. Any issues we’ve had over the years have been sorted incredibly qu... See more

Rated 5 out of 5 stars

Had an error code come up on the boiler and rang out of hours for help. Left a voicemail and the next morning got a call from Lee, who arranged for an engineer to come out to fix the problem - despite... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Boiler

Lee was very patient with me and he talked me threw every detail and made sure I new what I was doing

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Feedback

I called A shade Greener today and spoke with Lee. He was extremely friendly and helpful. He answered all my questions and carried out my requests quickly and smoothly. Thank you Lee.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

My experience was great got text saying time and was on time rob came in looked explained everything and was sorted and fixed and showed me what to do very helpful and over the moon with his work and manners I would highly recommend Rob was my engineer and was really thankful to him for his work and very friendly which is very nice a lady on her own thank you Rob

October 9, 2025
Unprompted review
Rated 4 out of 5 stars

Very Efficient!

Yesterday, Rob, an engineer from A Shade Greener Boilers, came to have a look at a problem that we had with our boiler heating the hot water. He was very professional and efficient. He was immediately able to diagnose the problem and got it fixed. Very pleased with the outcome.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from both office and…

Excellent service from both office and engineer (Rob) who attended. Within 3 hours of initial call, repair was completed. Engineer was polite and professional. Office staff, very attentive and could not have been more helpful.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Woke up this morning to my Shade Greener boiler not working. I've had it 13yrs now and this is the first time it's ever happened. Rang A Shade Greener and go through to someone straight away. Spoke to Scott who was fantastic; professional, efficient and happy to have a joke with you. He diagnosed the fault within 5 minutes over the phone and an hour later an engineer had attended and fixed the fault. Again, friendly, professional and efficient.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Quick efficient polite person. to talk…

Quick efficient polite person to talk to. Went through instructions over the telephone to see if this sorted the problem. When it didn't an appointment was made for engineer to visit. Brilliant.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid, avoid, avoid

Awful company. Was persuaded by a salesman from A Shafe aGreener into purchasing a boiler from them...
Nearly £10,000 with the very high interest finance. I was ripped off couldnt afford it, ended up in debt had to sort a payback plan out etc.
Now, I find out that they've attached there name to my mortgaged house as having proprietorship over my home. How??? I don't know yet.

They, also, did a shabby job when they ut the boiler in and they never rectified it. Now I can't sell my house without their permission! Disgusting.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

meany thanks to jodie

meany thanks to jodie who very quickly arranged a local boiler repair service to attend, problem was diagnosed and am only waiting for parts to arrive but boiler is usable. but what was appreciated was jodie called to check we had some use of boiler and to confirm parts were on the way. thanks

August 7, 2025
Unprompted review

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