meany thanks to jodie who very quickly arranged a local boiler repair service to attend, problem was diagnosed and am only waiting for parts to arrive but boiler is usable. but what was appreciated wa... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Woke up this morning to my Shade Greener boiler not working. I've had it 13yrs now and this is the first time it's ever happened. Rang A Shade Greener and go through to someone straight away. Spoke to... See more
We’ve had our boiler from A Shade Greener for nearly 15 years now, and the service has been consistently excellent from day one. Any issues we’ve had over the years have been sorted incredibly qu... See more
Had an error code come up on the boiler and rang out of hours for help. Left a voicemail and the next morning got a call from Lee, who arranged for an engineer to come out to fix the problem - despite... See more
4.7
Excellent
440 reviews
Hasn’t replied to negative reviews
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Lee was brilliant
Lee was brilliant. Clearly understands the business what my needs were and resolved what a team of solicitors could not do in two weeks.
July 23, 2025
Unprompted review
Helpful Phone Call
Sarah was really helpful on the phone. Asked me to check a few things on the boiler and then said she’d call me back once she’d spoken to an engineer. Got a call back within 5 minutes with a time for an engineer visit.
July 18, 2025
Unprompted review
Always pretty quick on a call out
Always pretty quick on a call out.
We're here within 48 hours.
Rob was great. Thanks
July 3, 2025
Unprompted review
Very nice guy polite and extremely…
Very nice guy polite and extremely helpful we need more people like Scott in the world
June 23, 2025
Unprompted review
Water leak after a service.
Reported a water leak after a service. The engineer came next day and put said leak right. Excellent performance.
June 12, 2025
Unprompted review
I had a problem with my boiler,they…
I had a problem with my boiler,they arranged someone to come out from another company,couldn't get the part till Tuesday as it's a bank holiday,been speaking to Lee he's been amazing been so nice and helpful can't thank him enough thanks Lee😁
May 22, 2025
Unprompted review
Abysmal
Abysmal, use these clowns at your peril.
Broke terms of the contract from day one and months after finally finishing paying the account off, they STILL haven’t taken the charge off our house with the Land Registry. Financial Ombudsman is now reviewing the case, next step we will be instructing lawyers.
You will regret ever using these people. I don’t know how they are still allowed to trade. Checkout the Facebook groups if you want the real story.
May 25, 2025
Unprompted review
Very good company to deal with.
I rang today to pay my boiler account off. The call was answered by a gentleman called Lee, he was very helpful and very clear when asking me the questions and most of all he was very polite.
May 23, 2025
Unprompted review
Reported the problem in the morning got…
Reported the problem in the morning got a same day appointment. Rob the engineer notified me of a time of arrival and was prompt. Sorted problem within the hour. He was clean, polite and efficient. Excellent service.
May 6, 2025
Unprompted review
Excellent service
Rob turned up within the specified time. Was courteous and polite. Left the area clean. Excellent service
April 21, 2025
Unprompted review
Excellent customer service.
Excellent customer service from start to finish, tried troubleshooting on the phone,when that didn’t work,got engineer out for the next day.
Rob the engineer was here 1st thing, polite,Friendly,efficient & left everything clean& tidy.
ThankYou!
April 15, 2025
Unprompted review
Good plumber, bad weekend serv
It would appear that no one was manning the phone at the weekend as only able to leave a message on the Saturday and Sunday. Having said that I was contacted first thing Monday morning and Rob attended on Tuesday. I was very happy with Rob's work. He was very friendly and corrected the fault. I would have given 5 stars for Rob.
April 5, 2025
Unprompted review
Super fast call out
Super fast call out, friendly engineer. Quick and efficient. Thank you
April 10, 2025
Unprompted review
Good service
The engineer texted with half an hour's notice, arrived within the time scale, did the job and tidied up afterwards.
What more could you ask
April 7, 2025
Unprompted review
Impressed & relieved customer.
A Shade Greener answered my 8.30am call on only the second ring and engineer Rob was at my house within an hour and fixed a wear and tear problem in no time. He was very friendly and efficient. Much relief because I care full-time for a disabled person and can't be without heating.
April 7, 2025
Unprompted review
Left my home unsafe
A ‘repair’ made by shade greener left over 3500 ppm of carbon monoxide in the flue! Why was this not tested at the time? We only found out as luck had it yearly maintenance was booked the next day!
The boiler was shut off and a warning sticker put on - the next engineer that came out didn’t seem concerned at all said the last engineer just couldn’t be bothered to fix it and as he couldn’t get the warning sticker off just scribbled over it and wrote ‘safe’.
I’m currently in complaints proceedings
March 25, 2025
Unprompted review
A SHADE GREENER BOILERS
We've had a boiler from ASG for 12 years on which the company provide annual maintainence. On the odd occasion we have a problem the company has always been very helpful and sent out one of their engineers asap( usually within 24hrs) to rectify.
This was the case when Rob arrived at 10am this morning and sorted out the issue within the hour.
Thank you Rob and ASAG.
EXCELLENT SERVICE as usual
March 26, 2025
Unprompted review
Every year i have to go through the…
Every year i have to go through the same thing with this company staff are rude there right and my agreement now has hidden costs £450 after ten years clam it's an over site on there behalf becks that apparently knows everything about the agreement i took out made this assumption
March 20, 2025
Unprompted review
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