Our solar panels stopped producing electricity and after a couple of days A Shade Greener contacted us to let us know, although we knew already from our smart meter monitor. We were told to reset a sw... See more
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A Shade Greener Maintenance are the largest renewable energy maintenance company in the UK, we look after over 70,000 Solar PV systems.
United Kingdom
Replied to 27% of negative reviews
Typically replies within 24 hours
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She was very pleasant and reassuring. My mind is now at ease that everything is okay with the solar panels.

Reply from A Shade Greener Maintenance (Solar)
Ricky was first class
Very helpful and knowledgeable

Reply from A Shade Greener Maintenance (Solar)

Reply from A Shade Greener Maintenance (Solar)
Adam was very polite and efficient.Rectified problem quickly. No problems

Reply from A Shade Greener Maintenance (Solar)
Very polite and friendly. quick to sort out an appointment for the maintenance team to attend.

Reply from A Shade Greener Maintenance (Solar)
Ricky phoned 30 min before arrival and was very polite he checked the system and carried out the wor quickly and efficently, once all work was complete Ricky ensured that all materials and the area was cleaned away and tidy. A very good service provided

Reply from A Shade Greener Maintenance (Solar)
Adam arrived well on time, was polite, very efficient and explained everything he was doing. He also checked that we knew and understood how to get the best results from the solar panels I.e when was best to use the electric, not to overload the usage and what electrical items would use more electricity. Great service!!

Reply from A Shade Greener Maintenance (Solar)
Craig was pleasant and efficient. He explained the cause of the problem and dealt with it.

Reply from A Shade Greener Maintenance (Solar)
I worked with Izabela Saldat and it was a flawless process. She was very helpful, gave timely update and dealt with the matter promptly

Reply from A Shade Greener Maintenance (Solar)
Thank you Craig for fixing my solar panels after months of issues, he quickly sorted the problem and I'm now up and running after months of issues. He was polite and helpful and it was a pleasure to meet him

Reply from A Shade Greener Maintenance (Solar)
Very quick and helpful with a sale of a property. Always responded same day and in depth

Reply from A Shade Greener Maintenance (Solar)
Took 7 months to finally get a date for my panels removing in order to get a new roof . They were really meticulous about the scaffolding being installed correctly at the back and side of the house, after paying extra for the scaffolding to be done to their specifications the men that came went up the scaffolding at the front of the house much to my annoyance. Their emails were worded quite impolitely as well .When they finally came the lads that came did a good job but the build up to it all was horrendous I wish we hadn’t got the solar panels now
We are in the process of buying a house that has solar panels on the roof, Izabella from a shade greener has been amazing at supporting our solicitor and keeping us up to date with any information, she has gone above and beyond to help us and we are extremely grateful.

Reply from A Shade Greener Maintenance (Solar)
The electrician, Ricky, arrived promptly having first advised his likely arrival time - much appreciated. He carried out the task at hand without issue and was helpful, knowledgeable, and friendly.

Reply from A Shade Greener Maintenance (Solar)
Dealt with Shannon from the legal department who was very helpful and quick to reply and assist me in the sale of a property for my clients. First time dealing with ASG's legal team and working in the legal field myself it is communication like that shown by Shannon which makes matters progress quickly and efficiently.

Reply from A Shade Greener Maintenance (Solar)
This is about customer service well the lack of. We have a dead bird under our panels as the agreement says we are not allowed to touch or modify in any way. All we have asked is the bird be removed and bird protection fitted to stop it happening again. If they were my panels this is what I would do but not allowed under their contract. All they have done on any communication is spout the legal this and legal that. Seems this will not make any difference with their attitude they don’t care less
I had an enquiry and spoke to Izabela who sorted it quickly and efficiently really impressive

Reply from A Shade Greener Maintenance (Solar)
Craig was amazing he came fully prepared and know exactly what to deal with. Even since I moved to the property i don't know where the meter switch is. He showed me and explained how the solar panel works. Lastly the job was neatly done

Reply from A Shade Greener Maintenance (Solar)
Craig was amazing he came fully prepared and know exactly what to deal with. Even since I moved to the property i don't know where the meter switch is. He showed me and explained how the solar panel works. Lastly the job was neatly done

Reply from A Shade Greener Maintenance (Solar)
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