Ashford Clarke Reviews 

This is a scam site I sent of for a jumper that i thought was coming from an English based company only to fine out that the jumper is from China and the quality is terrible
Be offered 15% discount to keep jumper or pay £10/15 to return it to international address

Beware this is a scam. Sending tiny fake leather shirts that would fit a small child and then no where to return and no contact, the email address does not exist

Do not buy from here

Similar to everyone else here. Numerous emails won’t provide return address. This is their blurb!! I just want my money back, u thought I was buying from a uk based company. The jacket was terrible quality .
“Thank you so much for your reply and for taking the time to explain your concerns. I completely understand your frustration, and I want to make sure we reach a resolution that feels fair to you.

To help you avoid the hassle, time, and cost of sending the item back to our fulfillment centers in the Netherlands — where returns usually cost between £15–£25 depending on location and can take up to two weeks to complete — we’d like to offer you a 25% refund of your order total. You’ll be able to keep the product, and once confirmed, the refund will be processed directly to your original payment method. If you don’t wish to keep the item, you might consider gifting it to a friend or family member — it’s a nice way to put it to good use rather than letting it go unused.

We’re extending this partial refund as a balance between customer satisfaction and the unavoidable costs involved in running our operations, such as processing fees, personnel wages, and advertising expenses. These are real costs we absorb with each order, which is why we’re unable to go much higher while keeping our prices reasonable for everyone.

Please note that the shipping and handling costs would need to be covered on your end. Most of our customers prefer to accept the partial refund as it’s quicker, simpler, and avoids further delays.

Many of our customers find this partial refund option more convenient since it saves time and avoids any extra costs. Please let me know if this works for you so I can process it right away.”

The company advertises as being based in Oxfordshire UK selling quality clothing products that will be shipped using UK mail services. None of the statements are accurate - the company ships from outside the UK, the products are very poor quality and the company has no UK presence at all. There is no easy way of returning products for a refund and to do so would be to throw good money after bad. All I have been offered by way of compensation is a 30% refund and this has not arrived after many weeks and chaser emails I’ve sent.

Absolute thieves. My order took so long to come I tried to cancel it. When it did arrive it was too late for my holiday. I have now emailed them 6 times and they will NOT supply details to return good to instigate a return.

£90 leather jacket ordered in men’s large… it’s so small it fits a woman size 10.
Tried to return but not getting any replies.
My husband has now learnt to always check a company’s reviews before ordering anything!!! 😫

This is a fake online business and should be avoided:I tried to return the order within 24 hours of receiving poor quality goods. I exchanged several emails without any positive reply for returns reference. I continued to chase them. Finally, I received email offering 50% refund on 29 October 2025. As yet I have not received any refund. I am disgusted, frustrated and consider this business a fraud fake falsely misleading customers it is a UK company. I urge customers to be careful. Here is copy of last email message received below:

Dear Nxxxxxxx,

Thank you very much for your reply and for confirming our proposed solution. I truly appreciate the way you’ve worked with me to bring this matter to a positive close.

I’m pleased to let you know that we’ve now processed a 50% refund, totalling £94.90, back to your original payment method. Depending on your bank or card issuer, it may take around 2–7 working days for the refund to appear in your account, though it often shows up sooner.

We’re genuinely grateful for your patience and understanding throughout this process. I hope this resolution leaves you feeling fully satisfied with your experience. Please know that you’re a valued Ashford & Clarke customer, and we’ll always be here to assist — whether you need help with a future order, product advice, or simply have a quick question.

Thank you once again for choosing Ashford & Clarke. We truly appreciate your trust in us and hope you continue to enjoy your purchase with confidence.

--

Kind Regards,
Emily
Customer Service
Ashford & Clarke

The high quality items were absolute rubbish. The XL sizes I ordered wouldn’t fit a Small adult. The customer service is a useless AI generated hole.

Again, echo the reviews on here. Boots arrived and are not as pictured on the website. Cheap looking and zip did not work. Offered eventually a 30% refund but did not happen. I didn’t want the faulty boots! Emails received saying the shipping to Holland would be £25 but never supply an address to send it too. Please avoid!!!

Why oh why didn’t I read these reviews before purchasing the awful loafers. Will not give a refund just keep offering a discount

Awful dropshipping scam artists. Terrible quality products dropshipped from China, return policy that requires sending product back to a Netherlands return address at buyers expense. Attempts to buy you off with a "20% refund, keep the item" while alluding to risk/delay/cost of returning it overseas.

Avoid like the plague.

Scam… they say they are from uk but it’s a company from china. my daughter and i baught boots off of them. mine never arrived, and when my daughters arrived they were made out of cardboard . £120 down the drain! they wouldn’t take back my daughters boots unless she paid the postal return to china £30. they won’t refund mine and just keep sending me an email offering me 30% refund only and to keep the product? that i never received. they keep sending me the same automatic reply!

biding time so we get fed up chasing them for our money!

Do not buy from this company. They state you can have a full refund within 30 days.
They don’t. The quality of the jacket I bought is shocking. Nothing like the photo. Now they won’t take it back.
Annoyed doesn’t cover it!!

Total scam from a fictitious UK company actually originating in China. Jacket advertised as XL but barely big enough to fit a teenager. No response from customer services. Do not be deceived by classic English branding and if seen on Facebook - ignore or buy at your peril.

Not the quality I expected terrible shape and size and so far after 6 weeks requesting a return they are still not offering an email. They claim to have a shop in Oxford but I can not find this.

Another scam business.

AVOID AVOID AVOID. If I could rate it zero stars I would! Total scam. Currently being promised a 50% refund as a gesture of goodwill for a product I never received. The long, nonsense customer service emails from ‘Emily Ashford Clarke’ are written by AI. Do not go anywhere near this website.

I would give 0 if there was an option! Scam!
I have sent around 15 emails so far requesting to confirm return address and everytime this was ignored and emails with different offers sent back instead - all except return address. Shocking ignorance! I’m looking now for the ways to report i - business should not exist.

Please don't buy anything from this 'company' it is a total scam. They advertise themselves as being a small family run company in Oxford, UK. This is untrue. I ordered my jumper and it took weeks and weeks to arrive despite on the website saying it would be a few days. Several times I contacted them to be told it was on its way. Eventually I contacted them to cancel my order as I was going away and guess what? .... two weeks after that it arrived.. I was not there so it was returned to sender. Now they are telling me I can't have a refund as it has been returned to the courier and not the warehouse...

This is the worst Company ever !!! Do not buy from them. Their goods are very poor quality and they totally ignore you when you try to do a return. They have totally ripped me off. Absolute scam merchants !!!!!!!!