Ashiana London Reviews 73

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Hi have bought many pieces from Ashiana and the quality and value for money is brilliant. I also get lots of compliments, and the price means I can have the layers of necklaces I love!

Rated 5 out of 5 stars

I had a few questions prior to ordering and these were answered swiftly which really helped. When i did place my order i received the item 2 days later which was fantastic as the item was a Christmas... See more

Company replied

Rated 5 out of 5 stars

Found company through Instagram. Ordering was easy and prompt delivery of products- hassle free. Ordered gold hooped earrings with 4 interchangeable charms which arrived in a useful velvet pouch. The... See more

Company replied

Rated 1 out of 5 stars

NEVER AGAIN!! Never received order due to customs problem (which is within the sender‘s sphere of responsibility). Have been informed that I will not be refunded unless they receive the parcel back fr... See more

Company replied

Company details

  1. Jewelry Designer
  2. Costume Jewelry Shop
  3. Handbags Shop

Information provided by various external sources

Shop Online - Luxury Boho Travel Accessories and Handmade Gold Plated Semi precious Gemstone Jewellery


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

73 reviews

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Rated 1 out of 5 stars

I ordered the Apollo pearl necklace and…

I ordered the Apollo pearl necklace and although lovely, two of the pearls dropped out after wearing two times.

April 1, 2023
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Reply from Ashiana London

We are so sorry to hear you experienced an issue with your order. I have check our system and we can't see contact from you. Please do get in touch as we want to be able to rectify the issue for you so you are happy with your order.

Rated 1 out of 5 stars

I was delighted with my earrings but I…

I was delighted with my earrings but I was charged customs duty of c€19, which I wasn’t expecting. I emailed the company twice about this but no result. It is the customer service that gets the bad rating!

April 25, 2023
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Reply from Ashiana London

We are so sorry you haven't received the service we strive to provide.
With custom duties, unfortunately this is out of our control as it is based on the country you are ordering from, this is stated on the website before ordering.
I have checked with the team regarding your emails and will investigate further as the team aim to respond to all emails and I am very sorry if this wasn't the case in this instance but we appreciate you taking the time to feedback.
We are glad you are delighted with the earrings and do hope you will shop with us again.

Rated 5 out of 5 stars

Such a gorgeous brand

Such a gorgeous brand. Great jewellery that lasts forever.

March 17, 2023
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Reply from Ashiana London

Thank you so much for your lovely review, it means a lot to us.

Rated 3 out of 5 stars

The style of the earrings were lovely…

The style of the earrings were lovely although a little sharp when putting the earrings in. I have only worn them a couple of times as I had a reaction to them, which is such a shame. Nice earring though.

March 22, 2023
Rated 5 out of 5 stars

I absolutely love my earrings

I absolutely love my earrings, we definitely be ordering more.

Only down side, customers in Ireland need to be told when ordering that there will be an addition VAT charge on items arriving in Ireland, I assumed that the Irish VAT had been included in the cost.

January 25, 2023
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Reply from Ashiana London

Thanks for the great feedback. Thank you also for the feedback, we have passed to the team to improve the customer experience.

Rated 5 out of 5 stars

Beautiful jewellery

Stunning ring which I already have in the white pearl. I have quite a few pieces now from Ashiana and love them all. Always get compliments. Beautiful jewellery.

January 14, 2023
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Reply from Ashiana London

Thank you so much!

Rated 5 out of 5 stars

More stunning in real life

The necklace is truly, truly beautiful. It looks better in real life than the photo. I just wish I got more charms haha! Great quality.

November 15, 2022
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Reply from Ashiana London

Thank you so much for the review, it is always worth checking back as we add more charms each season!

Rated 5 out of 5 stars

Lovely items

Lovely items, had a small issue with the order but it was resolved immediately and completely to my satisfaction. Will be ordering again!

October 12, 2022
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Reply from Ashiana London

We are so pleased we could resolve your issue for you.

Rated 5 out of 5 stars

So pleased

Delivered very quickly even with the post strikes.
Earrings are absolutely lovely.

October 4, 2022
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Reply from Ashiana London

Thank you very much

Rated 5 out of 5 stars

Excellent service, great jewellery

Excellent! Beautiful jewellery, exactly what I had hoped for, great service too - parcel arrived well-packaged and on time.

October 11, 2022
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Reply from Ashiana London

Thank you so much for the review

Rated 5 out of 5 stars

Great Necklaces and Service

I purchased two necklaces on recommendation from Instagram when they arrived I was really pleased with them, and the quality and packaging are fab

August 23, 2022
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Reply from Ashiana London

Thank you very much for the review

Rated 5 out of 5 stars

Love

Love, love, love my ring..
Thinking of purchasing another one

July 14, 2022
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Reply from Ashiana London

Thank you and we hope you do too :)

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