Ask & Embla Reviews 1,100

I've always wanted to buy jewelry from this website because I kept seeing their ads on Instagram. Since it's a large and seemingly reputable brand, I had no doubt it would be a great shopping experience, both in terms of service and product quality.

I ordered a few earrings and a ring. The earrings fit perfectly, but unfortunately, the ring—even though I followed their sizing chart—ended up being a bit too big. Since it's heavier, it slips off my finger and I can't wear it. Still, I really liked it and wanted to exchange it for the same model in a smaller size.

I contacted customer service to start the exchange process and was then faced with one of the worst post-purchase experiences I've ever had. I was told that not only would I have to pay for the return shipping and the shipping of the new piece, but I would also have to pay the difference in price for the ring, since I originally bought it at a discount, and the replacement would be sent at full price. I replied that I wasn't interested in covering all those extra costs just to exchange the piece, and that I would rather return it and get a refund. That’s when I was hit with another surprise: the company DOES NOT offer refunds—they only issue store credit.

In other words, either way, I lose money. If I place a new order, I have to pay shipping AGAIN, and this time, without any discount.

The pieces, while seem to be of decent quality (though I've only had them for a few days, so I can't say for sure), are not handmade. We're not talking about a small artisan with high production costs. For a company to charge customers for absolutely everything involved in an exchange, and still not refund your money if you're not satisfied? It's unacceptable.

I DO NOT recommend this store. If you end up needing to deal with an exchange or return, you might as well say goodbye to your money.
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UPDATE: After the complaint here, the store contacted me and they were really attentive, offering (making it clear that it would be a one-time exception) to cover the return shipping costs and the re-shipping of the item. Unfortunately, the second time, I don't know why, the order was stopped by customs, which didn’t happen the first time, and I was taxed an additional 32 euros on top of what I had already paid for the ring. In other words, it ended up being more expensive. But anyway, I received the item in the correct size almost two months later.
I wouldn't buy from the store again because of the logistics and the risk of having to pay customs fees, which I didn’t know existed and didn’t have to pay on the first order. Also, having to pay to exchange an item (not because I didn’t like it) isn’t fair to me.
But, thank you for your help in resolving this issue.

Very prompt responses to a query i had. They could not have been any more helpful! No waiting around they were straight on it and quickly resolved my issue ⭐️⭐️⭐️⭐️⭐️ 5 stars from me.

It's been a while I was eyeing the Ask&Embla jewelleries. I did my first order recently and I am very happy with how it all went. The package arrived rapidly and the quality is really great. I love these unique pieces and will return for more! 😊 The customer service was also helpful. They get 🌟🌟🌟🌟🌟 from me!

I’m updating my review to eat crow a bit. After posting on trust pilot I got an extremely helpful response back from the company. I believe I’ve spoken to a few people over the course of the week, and nothing was helpful until this review was posted. The customer service I received this evening was 10x better than what I received all last week and I finally feel taken care of. Before my original 1* review, I was given no helpful solutions or information. I just kept going back and forth with a few different people and kept hitting the same wall. It was impersonal and unhelpful. After posting someone else reach out with a much kinder and helpful attitude. All I needed to know was the US carrier my package went to, and this last representative finally got this information for me. I never asked for a replacement or refund, just information on the carrier so I could make steps to file a claim, which is why the runaround I experienced was so weird and unhelpful.

They offered service recovery and that was kind of them. I would recommend this business in the future on that merit, but with a caution because my first experience was lame and it could have been avoided. Whoever reached out to me from this website has great communication and soft-skills.

Terrible customer service. Refusing to allow returns claiming it’s because items were on sale when in reality it was a discount promo code used for a first time customer. Way overpriced cheap quality items and awful experience. Ask & Embla purposely orchestrated a situation to put me in a situation that “disqualifies” me from returns, what a scam!! Stay away!!

I am so used to bad customer service that I don't know what to do when I get EXCEPTIONAL service. Ask & Embla exceeds my expectations each time. They are timely I shipping and service requests. Their products are top notch. 10/10 all around. Planning to continue shopping from them!

Great customer service experience, really.
I usually write notes on my orders to make the delivery process as smooth as possible. When I did this with my Ask & Embla order, I was positively surprised by the care and attention they paid to my request. They contacted me almost instantly to let me know they had seen my note and would do their best to accommodate it. Appreciate that a lot!

Amazing customer service- I inquired about a piece that was only available in gold and they were so nice. I just bought 3 pieces and I’m in love! The quality and unique designs are unrivaled.

Great customer service.Received a ring with some minor imperfections and it was fixed with a new one of my choice almost immediately. Fast responses and easy and generous solutions offered.

I received a pair of erilon ear cuffs. Their exceptional design and elegance are incoparable. I am planning soon to buy more of their silver ear cuffs, as they are equally exceptional as the ones I have already bought.

Love the company and their products. I recently bought some rings and they’re great quality, sturdy and stylish. I would love to have free shipping but it is a small thing.
The overall experience was amazing!

I purchased both their Litany Necklace and their Synesthesia bracelet- both pieces were excellent quality! They were advertised as stainless steel, and it was very obvious from weight and durability that they WERE 100% stainless steel. As a bit of a clumsy person, both pieces haven’t been damaged in the slightest. I’ve accidentally hit the bracelet on counters, and an array of other hard materials throughout daily wear. Typical jewelry would be scratched and deformed, but Ask and Embla’s… not at all! I’m very happy with these purchases. 10/10 designs and durability!

Ive only gotten their jewelry a couple times, but if ive ever had an issue they are so quick to solve it and have mutiple options and do their best to make it right. Its a breath of fresh air and makes me want to be a customer for life. Each employee ive talked to has just been stellar

Not only does this company have a stellar collection and variety of products, their quality is top notch! from well crafted jewellery, to well constructed packaging, and a very reasonable shipping time. Would highly recommend this brand and their products to anyone!

The customer service is absolutely amazing. I accidentally put in the wrong address and they were able to help me change it. Extremely professional and helpful. Thank you for everything ❤️

I'm super happy with my pieces, the quality feels great and I love the designs overall. Can't wait to order more from them! ♡

I totally love my Products from Ask & Embla. They make every Look special and perfect. Just all of my love to you 🖤✨

Have ordered a few items from A & E and love them all. All the items are great quality and beautiful pieces. It’s the perfect compliment to my outfit!

Absolutely obsessed with Ask&Embla. It was my second time ordering from them and both time I had a great experience. The jewellery is amazing quality! Costumer service is also great and responds super fast :)

I have purchased two pairs of earrings from Ask & Embla and love them both. The Nebula earrings look like they belong on stretched ears. Mine are not stretched, and I find the earrings comfortable enough to wear all day.
The Seventh earrings are the coolest. I purchased these first, and wore them everyday for a week. They are comfortable and make excellent statement pieces.