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Rated 1 out of 5 stars

If I could leave less stars I would, ordered a backpack similarly to just about everyone else who has left a review, last October and still have not received anything. Lost out on money when it could’... See more

Rated 1 out of 5 stars

Ordered harry potter bundle for my Christmas present for myself from a family member. Turned up 2 days before Christmas with a list of what should be in it, half of which was missing. No sweets/chocol... See more

Rated 1 out of 5 stars

I ordered my daughter a personalised unicorn backpack in October 2019 that never turned up. I have tried contacting them via email but have not received a response. Lesson learned, when it sounds too... See more

Rated 1 out of 5 stars

I wrote emails twice since I ordered in October personalised unicorn back pack and purse was for my little girls birthday but got reassured it would come for Christmas instead as they had problems wit... See more

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1.4

Bad

TrustScore 1.5 out of 5

78 reviews

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Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would! Made an order on 10/10/19 and still don’t have my order. I have emailed 4 times and had no response. They have taken my money and not supplied me with the goods! Judging by 81% of bad reviews of this company at this point I’m presuming I’m not going to get my money back. It’s theft. Simple. I really don’t know where to go from here quite honestly. If you are reading this please please don’t purchase from this company

November 27, 2019
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

TERRIBLE! Ordered a month ago still nothing. Sent FOUR emails... not one responded too! No contact number for them. They just rob your money instead!!! DO NOT ORDER FROM THEM

Order #10139 if you see this!

November 17, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid

Ordered 3 Christmas presents on the 4th October and still not received them. Have sent emails but no reply.

November 7, 2019
Unprompted review
Rated 1 out of 5 stars

Ask Santa.org

Ordered at the beginning of October several Xmas presents, was told 10-15 days but still not arranged . Anyone else ordered from them ?

October 28, 2019
Unprompted review

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