ASPCA Pet Health Insurance Reviews 6,523

I'm happy with the service I've received. Signing Charlie up for insurance was easy. I'm just not sure whether I received the 10% savings.

Company has been really easy to work with. Claims are filed quickly.

Great customer service! Very knowledgeable and helpful!

I needed to add new pet to insurance. Operator was very helpful going through the process. Very satisfied with her help and very professional.

My representative, Jason, was extremely helpful and caring. He answered all my questions and was so patient. Always returned my calls promptly and every time he was very considerate and understanding about my feelings and questions. He was very professional, knowledgeable and friendly. Great experience!

Poor excuse for a insurance company.We the have 2 dogs on this policy. The claims we submitted were denied. Now I want to cancel our policy and there is no link to cancel. Do not insure with this company or you'll be sorry

I enrolled in a plan but ended up cancelling within a matter of days because their website literally does not work.

I registered and created an account, but it then required me to enter a six-digit code because I was using a "new" device (even though it was the same device I used to create the account just minutes previously).

It took 15 minutes for the code to arrive, and when I went to enter it, the website said it had already expired.

So I tried again, and the same thing happened.

I called and told them I was cancelling effective immediately. This is absolutely inexcusable incompetence.

It's a shame that this organization is using (and sullying) the ASPCA name.

Today I received a letter of condolences from the ASPCA Pet Health Insurance on the passing of my dog Tanner. While I was extremely touched, I was not surprised, because they have been an incredible company. My girl (Cane Corso) had a series of issues as she aged, and ASPCA covered all of her care - from a custom leg brace, to chemotherapy, to acupuncture, to her final cremation, when the time came. I KNOW that Tanner had a longer quality of life because of the care that she was able to receive. I highly recommend this insurance.

ASPCA pet insurance makes is super easily to submit claims. They have an amazing support team who explains everything so well. They’re always very attentive, when my sweet girl passed away, they sent me a sweet letter. It’s the little things that make a huge difference. Adding coverage for other pets is also super simple, the app is easy to work.

The representative I spoke to was very kind and knowledgeable. She helped me in a quick fashion and was able to answer all my questions.

I am contacting my lawyer to sue these awful thieves as well as TV news media to expose their dirty scheme.
Please read if you are considering purchasing this insurance because if you do, you will be as livid and frustrated as I am.
If I could give zero stars I would.
I purchased this insurance 8 years ago with the level 2 accident and new illness plan for my Chihuahua. We started the plan when my dog was 9.
At age 16, my dog developed pulmonary hypertension.
We found this out through testing, and then follow up treatments involving echocardiograms and also hospital stays as the illness progressed.
I submitted claims for all of the above, and they were all rejected because apparently there is a small hidden clause in the policy that says that chihuahuas are genetically predisposed to get mitral valve from birth, and mitral valve causes pulmonary hypertension, so basically, if your dog truly gets sick, even when they never had a sick day in their life, blame it on the breed, so they have an excuse to not pay out! We found this out the hard way as we spent close to $10,000 helping our dog. I would never regret spending the money to help the dog but I regret investing in this fraudulent insurance that has deceptive ways of getting around paying what they should be obligated to pay. I spoke to a rude supervisor named Katie who said she was the highest point of contact and to read the policy. I did read the policy and it still doesn’t clearly state that my dog isn’t covered by this insurance. She was immovable and reluctant to do anything to help me except to repeat the mantra “read the policy” which conveniently says to go on the website and look at exclusions for certain breeds. In other words, all breeds are genetically predisposed to something, and when you read the fine print, we won’t cover any breed for anything major.
I do know that there are definitely points of contact above Katie, the names of the CEO and many others above Katie are listed in the policy and will also be listed in my lawsuit.
Well,
1- see you in court because I will not let up.
2- a very close friend of mine works for ABC TV news for the department that helps consumers and exposes fraud, so don’t be surprised when they show up at your offices to expose you nationally.
If you get lucky and none of the above works for me, just know that I will use every resource known to man and flood all of social media so that everyone is aware why they shouldn’t buy your policy.
I may never get my $10,000 in claims back but I guarantee you that you will lose a lot more than $10,000 of business when I get through making people aware of what you do!
The only good experience I had was with the representative who cancelled my policy!

Horrible service. Website having issues. Called customer service to cancel my policy Was on hold forever. Finally they said they’d have someone call me back. Waited an hour and a half. No call back. Called again. Was put on hold then someone from the wrong department answered. I’m canceling my policy. This is ridiculous

Quick and easy claim service for both my pets

The reliability of ASPCA.

Representatives are such a pleasure to work with.

The experience has been fine. However I was just quoted policies for both dogs at significantly less cost, and instead of a $3000 maximum annual benefit, it is for $20k on each dog.

Terrible experience with this company . Would not pay on any claim . All they say on any claim is that it’s preexisting condition we are not covering claim . Do not use this company if you want good health care for your pet .

After submitting a previous claim for our dog, when there was a rapid settlement, we are having a devil of a time getting re-imbursed for a relatively small claim for the removal of a large benign lump. ASPCA rep told me that the insurance needed a complete set of medical records associated with the claim. These records were submitted by our veterinarian at the time of treatment and also TWICE by us. Still, after 6 months zero re-imbursement. But no joy, so can’t recommend

I have worked as a property and casualty adjuster for the last 30 years. I have never had a worst experience than working with this company-I also found out that ASPCA doesn't even own the insurance company, it is run through a 3rd party that uses the naming rights from ASPCA.

I had a claim for my dog and they denied it, they said i had filed it incorrectly, I asked to cancel the policy and they told me I needed to file it under a different coverage, I went through all the hoops and they denied it a second time and then refused to refund my policy after I asked that it be cancelled.

Don't use this company very shady-I had pumpkin for my last pet-they were fantastic. I'm cancelling ASPCA today.

They are disorganized, their app is missing critical features like explanations of claim decisions, and you need to call multiple times to follow up with them. They will base denials not on vet's guidance or treatment. Not really worth paying for premiums. I wish I had signed with a difference insurance provider.