Aspen Woolf Reviews 

648
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and deep knowledge, ensuring a smooth property investment process. Many people appreciate the excellent communication, support, and guidance provided throughout their journey, often highlighting a non-pushy approach. Reviewers consistently found the service efficient and professional, leading to a satisfying experience. However, some customers noted concerns regarding transparency and accountability during sales. These individuals reported issues such as disappearing support post-completion and a lack of responsibility for promised arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Service

People report ambiguous experiences with service, with some customers expressing satisfaction and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional support and guidance... See more

Location

Clients share ambiguous opinions on location, with many reviewers mentioning specific properties in cities... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My partner and I purchased an offplan property in Leeds with Michael last year. Very smooth process. Michael was on hand to help during the build and also on completion, tenant moved in a couple of we... See more

Company replied

Rated 5 out of 5 stars

I bought a 2 bed off plan at The Mount Leeds with Aspen Woolf with Michael. I had been in contact with Michael a few years ago but my property didn’t sell so I never went through. There was a lot of h... See more

Company replied

Rated 5 out of 5 stars

It was quite impressive that after a simple a phone call from Mr. Josh Brennan, in which I told him what sort of property I was looking for and my conditions, he was able to very soon send me informat... See more

Company replied

Rated 5 out of 5 stars

My partners and I have now purchased three properties through Michael. The off-plan purchase and completion process has been smooth every time, and Michael and his team have been brilliant throughout.... See more

Company replied


Company details

  1. Real Estate Agency
  2. Investment Service

Information provided by various external sources

Aspen Woolf is an award-winning property investment company, established in 2005, with offices in the UK and overseas. We specialise in identifying wealth-building opportunities for investors of all levels, across the globe. Having gained over 15 years’ experience within the industry, and having won The Best Residential Provider Award, Aspen Woolf has become an internationally recognised name. We pride ourselves on our high level of integrity, experience and quality of service, and we have built a reputation as working in a class of our own, not exceeded by others. If you are looking to build a successful and profitable property portfolio, and join thousands of happy clients, then don’t hesitate to contact us today to speak about our industry leading investment opportunities.


Contact info

4.2

Great

TrustScore 4 out of 5

648 reviews

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Replied to 57% of negative reviews

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4.2

All reviews

(648)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, James Cox & Hilary Walters advised, clear & precise communication. Would highly recommend.

April 22, 2025
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Reply from Aspen Woolf

Dear Colin,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with James and Hilary. They will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day. Thank you for your kind words once again and we look forward to our continued relationship ahead.

Congratulations on your purchase once again!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

I had a fantastic experience dealing with Luke Edwards

I had a fantastic experience dealing with Aspen Woolf, in particular Luke Edwards, as a experienced investor in the UK and overseas market I like to think I’m pretty educated within the market but after speaking to Luke I realised there was various things I didn’t know, Luke was friendly and truly knows what he is talking about. His knowledge, friendliness and professionalism made the buying process very easy.

I would recommend Luke to anyone who is looking to find a very good investment property in the UK.

This is now the 6th property I have bought with Luke over the last 4 years and I couldn’t be happier!

Thanks a lot Luke and the Team for always helping, looking forward to the next property!

April 19, 2025
Unprompted review
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Reply from Aspen Woolf

Dear Christopher,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Luke who had been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Thank you Saeid and Matthew

Saeid and Matthew both showed a willingness to engage, support and find solutions when there were challenges during the processes of purchasing the properties I have invested in. Their commitment and assistance has been appreciated and influential in successfully navigating what can be a tricky journey. Thank you.

April 16, 2025
Unprompted review
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Reply from Aspen Woolf

Dear Rommell,

Thank you for your review and leaving such positive comments on your experience with Aspen Woolf, the whole team is delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Great Company with Amazing Employees

Sol Khan was amazing to deal with. His responsiveness was good as used to respond to messages within hours if not minutes. Highly recommend the Company and Sol.

April 14, 2025
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Reply from Aspen Woolf

Dear Niraj,

Thank you for leaving us such a wonderful review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Lots of details provided throughout the…

Lots of details provided throughout the process, with continuous updates!

A very satisfying & worthwhile experience!

March 24, 2025
Unprompted review
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Reply from Aspen Woolf

Dear Dennis,

Thank you for leaving us such a wonderful review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Michael Scottow you legend!!!

First off I want to itinerate that I am a first-time buyer, and alongside being an owner-occupier, purchasing the property for myself to live in, this was a really scary and nerve-wracking experience for me when I begun to look for properties in Manchester.

But from the moment I first spoke to Michael Scottow, he was so friendly, approachable and easy to talk to, which has made buying my first home surprisingly stress free and incredibly smooth! There were a few other properties which he showed me initially at Bridgewater Wharf, but it didn’t quite fit what I was looking for - instead of trying to push the sale anyway, he really gave me the space and time I needed to wait for the right one and prioritised my needs. He called me every time one became available and was always on hand to talk things through with. And then eventually he found the one that fit everything I was looking for at Bridgewater Wharf - the location, size, price. Everything was perfect!

Buying your first home is always a bit scary, but we’ve had so many laughs and great conversations over the last month or so which has eased all my anxieties, it just felt like I was talking to a friend - dealing with Aspen Woolf overall has just been such a great experience!

On the night I made my initial payment to secure the property, I wanted to go and view it to make sure I was completely happy (as I only live over the river from the development), and as the finance team had finished for the weekend, Michael and Matthew Riddington, the managing director, stayed late for me and were really patient with me while I went over to have another look at the apartment I wanted, before I went through with the payment. This really meant so much to me, and they didn’t rush me at all. It just allowed me the time to be completely sure. They were both really supportive and fantastic through the whole process.

Following this, Michael put me in touch with Hilary Walters, who is SO lovely. She helped arrange my next steps and put me in touch with a mortgage advisor and solicitor firm who have already processed many of the other investments for Bridgewater. Once again what would have usually been quite a stressful experience organising my finances, as this is all completely new for me, but it has been simplified and stress free. She mentioned she was always available on WhatsApp or by phone if I needed anything or had anything I was unsure on. I have just felt really supported the whole way through this process, and as someone who feels quite anxious about things like this, it has meant the world to me. I’ve never felt alone and it’s so reassuring to know there’s a team always on hand to talk and chat whenever you need them.

Thank you to the team at Aspen Woolf - you’ve made what would usually be a stressful time in anyone’s life a really smooth and enjoyable one. But thank you most of all to Michael - I now get to live my dream of living in Manchester in my own apartment in a great location, a stunning development at an unbelievable price because of you. Thanks for your patience, support and for just always being there. As promised, I absolutely will be sending you a video of me popping the champagne when I move in!!

You’re a total gem!!!

March 24, 2025
Unprompted review
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Reply from Aspen Woolf

Dear Vicky,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with Michael and Hilary, they will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 4 out of 5 stars

Luke Edwards did a good sales job and…

Luke Edwards did a good sales job and was helpful and easy to contact. The rest of the team especially sales progression have been right on it! I do however continue to be regularly contacted by umpteen different salesmen trying to sell me either what i have bought or what i have already said no to, Clearly these are agents from different companies or freelance and there seems to be no central database. I have exchanged but not completed, so feel it’s rather too early to write a proper review

March 20, 2025
Unprompted review
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Reply from Aspen Woolf

Dear Nicole,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Luke who had been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 1 out of 5 stars

Dont trust the investment advice Aspen Woolf gives you.

Put in a deposit to buy a flat in Leeds through AspenWoolf. What a blunder!! The flat is far less valued than originally quoted(RICS Surveyed report). Most lenders are refusing mortgage, multiple nil valuations on flats.Only lenders agreeing to provide mortgage are about 3% to 4% more expensive than high street lenders and exorbitant product fee.
Lots of hidden costs. Once exchange is complete, you are on your own.

June 18, 2024
Unprompted review
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Reply from Aspen Woolf

Dear Puru,

Thank you for your feedback. We are truly sorry to hear that you feel dissatisfied with your experience.

Throughout the process, we made every effort to provide support and guidance, as we do with all of our clients. It's important to note that, unfortunately, the decision to work with a broker outside of our recommended network, who may not have had the same expertise in this particular market, led to challenges with the valuations. We always strive to ensure that our clients have access to trusted professionals who can help them navigate these situations smoothly.

Regarding the flat, we stand by the quality of the finished building, which we believe is a sound investment. Many clients have successfully secured mortgages, despite some of the challenges faced during the process. We understand that securing a mortgage can sometimes be complex, but we want to reassure you that we are always here to support our clients through to completion.

Again, we regret that your experience didn’t reflect the full potential of the investment, and we appreciate your feedback.

Our Completions team will continue leasing with you with further support in readiness for completion.

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

The team hillary and uddin are…

The team hillary and uddin are fantastic people. They always carry me along and always ready to address any issues that I may have.

March 11, 2025
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Reply from Aspen Woolf

Dear Godwin,

Thank you for leaving us such a positive review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 1 out of 5 stars

As useful as a chocolate teapot

As useful as a chocolate teapot. Michael is full of himself and when caught lying they double down! Do not recommend unless you want to waste time and money. 'we are master agents' more like master baiters.

November 20, 2024
Unprompted review
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Reply from Aspen Woolf


Hi Samuel,

Thank you for sharing your feedback. We take all customer comments seriously, and based on our records, we don't have any details matching your concerns. We'd love to resolve this issue and learn more about your experience. Please reach out to ClientCare@aspenwoolf.co.uk . We value all feedback and aim to make things right.

Kind regards
Aspen Woolf

Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Aspen Woolf in particular with Saeid who provided valuable insights into market helping me understand the best options available. His knowledge, professionalism and dedication made the entire buying process smooth and stress free. Saeid was always available to answer my queries and provided honest practical advice that helped me make informed decisions. I highly recommend Saeid to anyone looking for a reliable and knowledgeable real estate professional.

October 26, 2024
Unprompted review
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Reply from Aspen Woolf

Dear Muhammad,

Thank you for the review! We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.

Please contact us if you need any more information in the future, we are always here to help.

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Exceptional Property Investment Service

I recently had the pleasure of working with Aspen Woolf for a property investment, and I must say the experience was outstanding. From the initial consultation to finalizing the investment, their team demonstrated professionalism, transparency, and deep market knowledge.

A special mention goes to Saeid Ansari and Hilary Walters, who were incredibly helpful throughout the entire process.

Saeid was highly knowledgeable about market trends and provided valuable insights that helped me make an informed decision. His attention to detail and ability to break down complex aspects of property investment made the entire experience smooth and stress-free.

Hilary Walters also played a key role, ensuring that all administrative aspects were handled efficiently. She was always available to answer my queries and made sure everything was in place for a seamless transaction. Her friendly and professional approach added a personal touch to the service, making me feel like a valued client rather than just another investor.

Overall, Aspen Woolf delivered on their promises and exceeded my expectations. If you're looking for a reliable property broker with a knowledgeable and supportive team, I highly recommend Aspen Woolf, especially if you have the opportunity to work with Saeid Ansari and Hilary Walters.

Would definitely consider working with them again for future investments!

February 25, 2025
Unprompted review
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Reply from Aspen Woolf

Dear Valued Client,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with Saeid and Hilary, they will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

It was simple,direct to the point and…

It was simple,direct to the point and luke was patient enough to explain things to me.
Hilary ,as well, was always there to help with making things go as smooth as possible regardless of the issues we had along the road.

February 12, 2025
Unprompted review
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Reply from Aspen Woolf

Dear Abbas,

Thank you ever so much for taking the time to leaving us such a wonderful review, Luke and Hilary are very grateful for you high prise!

The whole team at Aspen Woolf are very happy that you loved your experience. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Great experience with Aspen Woolf…

Great experience with Aspen Woolf exchanging contract on a Leeds property. Finn particularly was great taking the time to meet with me face to face and providing all the background information leading up to the exchange of contract. Finn was excellent with understanding what I was looking for and guiding me to the appropriate property for me. Hilary was also great, moving things on without rushing me and getting me over the exchange line. Thank you both for making the experience stress free. Look forward to working with you to completion.

January 17, 2025
Unprompted review
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Reply from Aspen Woolf

Dear Kathleen,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Finn and Hilary, they have been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

I have been working with luke Edwards…

I have been working with luke Edwards who I have found to be a credit any organisation. Having owned run and built a global recruitment firm I believe I’m well positioned to say. I’ve found him , well researched, knowledgeable ,very information, passionate, consistent, with a positive manor which makes him very endearing. Luke goes the extra miles to ensure he gets it right and is customer focused which is key . An agent of choice for me!!

January 21, 2025
Unprompted review
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Reply from Aspen Woolf

Dear Mr Ephson,

Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Luke who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Highest possible recommendation

My partner Stephanie Kelly and I had the great good fortune to be introduced to Luke Edwards of Aspen Woolf when we began investigating buy to let real estate in the UK in 2022. As relatively experienced investors in the US and Latin America, we knew there was a great deal we didn’t know about the UK property market. Luke and the team at Aspen Woolf have been nothing less than superlative at every turn. Luke has been a tremendous guide in whom we have grown to have complete trust and confidence. He is responsive almost to a fault, and always available to provide the highest level of service and insights as we continue to build our UK property portfolio. I can unreservedly provide my highest recommendation to Luke and the rest of the team at Aspen Woolf.
Jason Saunders

January 21, 2025
Unprompted review
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Reply from Aspen Woolf

Dear Jason,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with Luke. He will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day. Thank you for your kind words once again and we look forward to our continued relationship ahead.

Congratulations on your purchase once again!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Luke was always ready to answer my…

Luke was always ready to answer my questions and if not able, he would refer and contactes a person who could assist

January 14, 2025
Unprompted review
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Reply from Aspen Woolf

Dear Esther,

Thank you for leaving us such a wonderful review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

My experience of the Company was excellent

My experience of the Company was excellant. I was guided through the process of investing in an apartment at the Mount, Leeds. I must mention Luke Edwards who was excellant in guiding me as a very nervous first time investor through the process and giving me confidence to see it through. He is the essence of professionalism and in my opinion is one of the many staff who helps to set Apsen Woolf apart from other Companies. I also need to mention Hilary Walters who not alone was excellant, but was also very patiant in guiding my investment to completion.

November 14, 2024
Unprompted review
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Reply from Aspen Woolf

Dear Paul,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Luke and Hilary who had been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Luke and Hilary could thank them enough

Luke and Hilary could thank them enough

November 18, 2024
Unprompted review
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Reply from Aspen Woolf

Dear Steven,

Thank you for your positive review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help!

Many thanks,
Aspen Woolf

Rated 1 out of 5 stars

this company are operating a scam

Avoid...unless that is you are happy to hand your money to a convicted criminal. Read on.
This company operate a high pressure sales technique, which is nothing more than a scam, beware!
These sharks who boast of operating out of Dubai (1st Red Flag!) will promise you a spectacular business opportunity, which will have been sold to you at an inflated cost, ultimately a purchase of Negative equity. Once they have convinced you to commit, made a deposit they will pressure you to deposit more of your money with the threat that your money is lost and forfeited , Leeds Great George Street is a perfect example! These rogue traders held off with valuations, until after completion, at the 11th hour whereby a number of independent industry surveys indicated that these property's had been marketed at a vastly inflated price, ie 30%! In there own words 'an exceptional project'! Ultimately i was advised by the very Conveyancing team they appointed not to deal with them, as their behaviour was utterly unprofessional and immoral. This is an outrageous case, which has been repeated at Leeds. The issue is now in the hands of my legal representatives, needless to say i expect a full refund.
UPDATE Jan'25 - another shocking insult from these cowboys, i'm now dealing with utility bills set up for a property i have no connection with, and sold on by the developer Priestley / Aspen Woolf !
Hang your heads in shame Nathan Priestley, Matthew Riddington.

So Mathew Riddlington, 'MD@Aspen Woolf', Nathan Priestley - seems you forgot to mention the criminal past of persons and developers you are happy to engage with, and sell on to the unsuspecting public.

The following is a matter of public record:

The Government department made a prohibition order against Nathan Priestley, under section three of the Estate Agents Act 1979.

Priestley was the sole director of Priestley and Co Ltd, based in Southbrook Terrace, Great Horton. He was convicted of conspiracy to conceal and/or convert criminal property.
Nathan Priestley background...a matter of public record,
'Following his conviction, the OFT carried out its own investigation under the Estate Agents Act 1979 and determined that Mr Priestley was unfit to carry on estate agency work. Mike Coates, assistant director in the OFT’s goods and consumer group, said: “This was a serious offence and a reminder to all estate agents that by committing acts of fraud or other dishonesty they are likely to face a ban from the profession.”
Avoid.

Let me know how you plan to rectify this.

The actions of Aspen Woolf and their partner Priestley Homes have been reported to the Financial Conduct Authority.

November 10, 2024
Unprompted review
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Reply from Aspen Woolf

Dear Mr Sullivan,

As a company, we take pride in our work, and we have thousands of satisfied clients that have made successful investments and continue to invest through Aspen Woolf. Aspen Woolf has and always will follow the appropriate sales procedures and work in accordance with the law, this is the main reason why we have remained trading for 19 years and our main Office is located in Central London. We go above and beyond our duty of care to provide as much information as possible so buyers can make their own informed decisions without any sales pressure.

Great George Street is an exceptional project, built to a high standard and you were lucky to secure a great deal. We appreciate the challenges currently being faced in the mortgage market as a result of increased mortgage rates and risk aversity amongst lenders and surveyors alike. However, these development assessments are always subjective and we do not understand them to be reflective of the true market value of your unit.

Mr Sullivan, you signed a Reservation Form and you Exchanged contracts with the guidance of your legal representatives. Aspen Woolf have been more then accommodating, the developer even agreed a special payment plan for you. Only because one Lender valued your unit below the purchase price, doesn’t mean the property has been sold at an inflated cost. There are many Buyers that secured mortgages at the purchase price in this development.

Let us know if we can be of any further assistance.

Kind regards,
Aspen Woolf

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