Aspen Woolf Reviews 

648
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and deep knowledge, ensuring a smooth property investment process. Many people appreciate the excellent communication, support, and guidance provided throughout their journey, often highlighting a non-pushy approach. Reviewers consistently found the service efficient and professional, leading to a satisfying experience. However, some customers noted concerns regarding transparency and accountability during sales. These individuals reported issues such as disappearing support post-completion and a lack of responsibility for promised arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Service

People report ambiguous experiences with service, with some customers expressing satisfaction and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional support and guidance... See more

Location

Clients share ambiguous opinions on location, with many reviewers mentioning specific properties in cities... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My partner and I purchased an offplan property in Leeds with Michael last year. Very smooth process. Michael was on hand to help during the build and also on completion, tenant moved in a couple of we... See more

Company replied

Rated 5 out of 5 stars

I bought a 2 bed off plan at The Mount Leeds with Aspen Woolf with Michael. I had been in contact with Michael a few years ago but my property didn’t sell so I never went through. There was a lot of h... See more

Company replied

Rated 5 out of 5 stars

It was quite impressive that after a simple a phone call from Mr. Josh Brennan, in which I told him what sort of property I was looking for and my conditions, he was able to very soon send me informat... See more

Company replied

Rated 5 out of 5 stars

My partners and I have now purchased three properties through Michael. The off-plan purchase and completion process has been smooth every time, and Michael and his team have been brilliant throughout.... See more

Company replied


Company details

  1. Real Estate Agency
  2. Investment Service

Information provided by various external sources

Aspen Woolf is an award-winning property investment company, established in 2005, with offices in the UK and overseas. We specialise in identifying wealth-building opportunities for investors of all levels, across the globe. Having gained over 15 years’ experience within the industry, and having won The Best Residential Provider Award, Aspen Woolf has become an internationally recognised name. We pride ourselves on our high level of integrity, experience and quality of service, and we have built a reputation as working in a class of our own, not exceeded by others. If you are looking to build a successful and profitable property portfolio, and join thousands of happy clients, then don’t hesitate to contact us today to speak about our industry leading investment opportunities.


Contact info

4.2

Great

TrustScore 4 out of 5

648 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(648)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service and Expertise

These guys have been exceptional from start to finish. Their team is knowledgeable, responsive, and they actually care about what they do. The entire investment process was smooth and transparent, with regular updates and clear communication. I highly recommend Aspen Woolf to anyone looking for reliable investment opportunities with a professional team that you can trust.

August 22, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Conor,

Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to the team, everyone will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

The Mount

We bought a flat at the Mount in Leeds. Luke, Samantha and Hilary been super helpful and friendly.

Helped with selection of the right property all the way to the exchange.

Thank you every One.

Very excited

October 18, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Iyad,

Thanks for leaving us such a wonderful review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Recommendations

It’s been my absolute pleasure to recommend Mr Saeid Ansari for his outstanding qualities, help and support.
My journey to own a property started with Mr Ansari who has been a great motivator to me. He has demonstrated a high level of professionalism and knowledge in his field. I have had a great experience so far.
I would recommend Mr Saeid Ansari and Alpen Woolf team for their efficiency, strong work ethic and excellent communication and problem solving skills in both written and verbal forms.
Looking forward to doing more business with you all in the future 😊
Many thanks
Shola

October 16, 2024
Unprompted review
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Reply from Aspen Woolf

Dear Shola,

We cannot thank you enough for leaving us such a wonderful review. We are glad that you loved our service! Saeid is over the moon having had read your comments regarding his service, and is very grateful to receive such high praise.

Thank you once again on behalf of the Aspen Woolf Team. We genuinely look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help!

Best wishes
Aspen Woolf

Rated 3 out of 5 stars

Professional

Saeid was very professional!

October 11, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Tara,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to the team, they have been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Exceptional Service and Support – Thank You, Tas!

I had an excellent experience working with Aspen Woolf, and I would highly recommend them. From start to finish, the team was professional, responsive, and incredibly knowledgeable. A special thank you to Tas, who went above and beyond to answer all my questions and guide me through the process. His expertise and friendly approach made a significant difference in ensuring everything went smoothly. I’m really impressed with the level of service and support, and I’m excited about the opportunities ahead. Thank you, Tas and the Aspen Woolf team.

October 1, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Yazan,

Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Tas who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Luke has been brilliant from the offset…

Luke has been brilliant from the offset and took careful consideration to our criteria and delivered!

September 27, 2024
Unprompted review
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Reply from Aspen Woolf

Dear Mehul,

Thank you for taking the time to leave us a review. We really appreciate your positive comments on your experience with Aspen Woolf, we will pass your kind feedback Luke.

We look forward to our continued working relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Aspen Woolf .................

I was impressed with Aspen Woolfs commitment to go the extra mile. Appreciate the unwavering support from Sol Khan through the process. His professionalism was second to none.

August 3, 2024
Unprompted review
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Reply from Aspen Woolf

Dear Valued Client,

Thank you for leaving us such a wonderful review. We are glad that you loved our services, Sol will be pleased to learn of your high praise.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Sol was a pleasure to work with from…

Sol was a pleasure to work with from start to finish & with his expert property investment knowledge & guidance we feel we have made a great long term property investment that matches our objective of starting a property investment portfolio & very much look forward to working with him again in the future.

September 25, 2024
Unprompted review
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Reply from Aspen Woolf

Dear Chambis,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with Sol, he will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

We have working with Aspen Woolf since…

We have working with Aspen Woolf since two years to find right investment, very good service received and found right investment in the right time, I recemond 100% associate with them.

December 5, 2023
Unprompted review
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Reply from Aspen Woolf

Dear Sreenivasulu,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

I’ve had an amazing experience dealing…

I’ve had an amazing experience dealing with Aspen Woolf! They are trustworthy,reliable & always available to answer all my investment questions. Ruzel is truly amazing, making sure l knew all am options & helping me make great informed decisions. Samantha made sure all the paperwork was properly done & on time too. Would recommend them over & over again.

August 1, 2024
Unprompted review
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Reply from Aspen Woolf

Dear Chidinma,

Thank you ever so much for taking the time to leaving us such a wonderful review, Ruzel and Samantha are very grateful for your high prise!

The whole team at Aspen Woolf are very happy that you loved your experience. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 2 out of 5 stars

SPAMMERS

SPAMMERS - Shocking company. Getting junk emails from them. I phoned them up and they deny sending me any emails ! Shocking.

UPDATE : Aspen Wolf did take eventually take my complaint seriously after this review and did investigate and resolve (hence upgraded my review to 2 stars). It turns out they use an external marketing company to send unsolicited marketing emails on their behalf. They should never have sent me any emails though, I have never given anyone permission for such emails.

August 15, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Reviewer,

Thank you for your review.

We have tried to contact you regarding your complaint as we take such accusations incredibly seriously.

We certainly have not sent you any spam emails. If you look at the sender, you will see this is not an aspenwoolf.co.uk domain. I can confirm we do not have you details in our database.

We work with many marketing partners to generate enquires. All are GDPR complaint.

If you feel you have been the victim of spamming, we encourage you to report any such activity to the ICO. The relevant company that actually sent you the e-mail have advised that they operate in line with current data protection legislation and the e-mail sent is from business to business, and not directly to a consumer. Furthermore, there was an easy option to opt out by unsubscribing from their mailers.

We hope this clarifies our position.

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Saeid Ansari and Samantha Latham of Aspen Woolf

Saeid Ansari from Aspen Woolf always provided a friendly and professional service. He was very approachable and swift to act on my enquiries despite even sometimes being out of regular working hours. He provided sound advice throughout and is very knowledgeable about what he does. He always tried to go above and beyond to help.

Samantha Latham of the progression team was also a very helpful and friendly member of Aspen Woolf. She was excellent in expediting matters and kept me well informed throughout the process.

So far my dealings with Aspen Woolf have been nothing but positive! and I hope to work with them again in the future.

Thank you.

July 17, 2024
Aspen Woolf logo

Reply from Aspen Woolf

Dear Eshan,

We cannot thank you enough for leaving us such a wonderful review. We are glad that you loved our service! Saeid and Samantha are over the moon having had read your comments regarding their service, they are both very grateful to receive such high praise.

Thank you once again on behalf of the Aspen Woolf Team. We genuinely look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help!

Best wishes
Aspen Woolf

Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Michael Willey as my property agent. He helped me reserve two studio apartments at an excellent price and ensured that all transactions were completed smoothly and efficiently. Michael's professionalism, expertise, and dedication made the entire process stress-free. He was always available to answer my questions and provided valuable insights that helped me make informed decisions. I highly recommend Michael to anyone looking for a top-notch property agent. Thank you, Michael, for your exceptional service!

July 23, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Jie,

Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Michael who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Just purchased myself a beautiful…

Just purchased myself a beautiful property in Nine Elms London. Ruzel, Samnatha and Georgina thanks for all your hard work and dedication. I would definitely recommend Aspen Woolf to anyone overseas looking for real estate. These guys are the top in the business!

June 27, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Client,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with Ruzel, Samantha and Georgina, they will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

My experience with Aspen Woolf has been…

My experience with Aspen Woolf has been very positive.
I have Tas Feshias as my Senior Investment Consultant. He has helped me to find 2 really great investment properties so far. He is incredibly knowledgeable and supportive. I can reach out to him with any query or question and he has made the whole process enjoyable and stressfree. I completley trust him and will continue to do so with my future property investments.
I have Georgina Barrett and Samantha Latham as my Sales Progressors. They are both always helpful and professional. They have helped the purchase process go smoothly.

June 26, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Rachael,

Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Tas and Samantha who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Ruzel Uddin was quite professional

Ruzel Uddin was quite professional, honest and polite when he approached us regarding Aspen Woolf new development in Leeds. He was quite confident, encouraging and flexible. We started communicating with him regularly over few weeks. He answered all our queries and addressed all our concerns competently which made the whole experience pleasant.
We wish him and the company all the best.
Kind regards
Mrs Bushra Ali

May 2, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Mrs Ali,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with Ruzel. He will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

From the beginning Ruzel business like professional and very helpful.was very…

From the beginning Ruzel was very professional in his dealing with me, he was kind and very helpful in explaining and answering my queries. I was so impressed that I decided to purchase a second property.

May 2, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Dr Ali,

Thanks for leaving us such a wonderful review. We are glad that you loved our services, Ruzel will definitely be thrilled to read what you wrote.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Aspen Woolf is such an amazing company

Aspen Woolf is such an amazing company. As first time property buyers, they aided us throughout the process and made it relatively easy. Sabrina Yasser and Samantha Latham were big players in helping us secure our property. They were so patient and helpful to us and we look forward to working with them again. Thank you Aspen Woolf!!

June 10, 2024
Aspen Woolf logo

Reply from Aspen Woolf

Dear Client,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to the team, they have been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

I made my booking with Ruzel who was…

I made my booking with Ruzel who was thoroughly professional and supportive at every step. He was reachable even outside office hours when needed. Excellent follow up by Samantha to complete the exchange of contract on time.

May 22, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Keegan,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Great company

The sale progressor, Samatha, was exceptional. She supported me through every step, making the process significantly easier. It was a delight to work with her, and I deeply appreciate the hard work from everyone involved.

May 17, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Emily,

Thanks for leaving us such a wonderful review. We are glad that you loved our services, Samantha will be pleased to learn of your high praise.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

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