Aspen Woolf Reviews 

648
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and deep knowledge, ensuring a smooth property investment process. Many people appreciate the excellent communication, support, and guidance provided throughout their journey, often highlighting a non-pushy approach. Reviewers consistently found the service efficient and professional, leading to a satisfying experience. However, some customers noted concerns regarding transparency and accountability during sales. These individuals reported issues such as disappearing support post-completion and a lack of responsibility for promised arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Service

People report ambiguous experiences with service, with some customers expressing satisfaction and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional support and guidance... See more

Location

Clients share ambiguous opinions on location, with many reviewers mentioning specific properties in cities... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My partner and I purchased an offplan property in Leeds with Michael last year. Very smooth process. Michael was on hand to help during the build and also on completion, tenant moved in a couple of we... See more

Company replied

Rated 5 out of 5 stars

I bought a 2 bed off plan at The Mount Leeds with Aspen Woolf with Michael. I had been in contact with Michael a few years ago but my property didn’t sell so I never went through. There was a lot of h... See more

Company replied

Rated 5 out of 5 stars

It was quite impressive that after a simple a phone call from Mr. Josh Brennan, in which I told him what sort of property I was looking for and my conditions, he was able to very soon send me informat... See more

Company replied

Rated 5 out of 5 stars

My partners and I have now purchased three properties through Michael. The off-plan purchase and completion process has been smooth every time, and Michael and his team have been brilliant throughout.... See more

Company replied


Company details

  1. Real Estate Agency
  2. Investment Service

Information provided by various external sources

Aspen Woolf is an award-winning property investment company, established in 2005, with offices in the UK and overseas. We specialise in identifying wealth-building opportunities for investors of all levels, across the globe. Having gained over 15 years’ experience within the industry, and having won The Best Residential Provider Award, Aspen Woolf has become an internationally recognised name. We pride ourselves on our high level of integrity, experience and quality of service, and we have built a reputation as working in a class of our own, not exceeded by others. If you are looking to build a successful and profitable property portfolio, and join thousands of happy clients, then don’t hesitate to contact us today to speak about our industry leading investment opportunities.


Contact info

4.2

Great

TrustScore 4 out of 5

648 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(648)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Max was very informative and great at…

Max was very informative and great at communicating with us through every aspect of the sale.

Will definitely be back in touch with Aspen Woolf, and specifically Max should we look at another apartment in Leeds.

Thanks for a great service.

March 11, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Steve,

We cannot thank you enough for leaving us such a wonderful review. We are glad that you loved our service! Max is over the moon having had read your comments regarding his service, he is very grateful to receive such high praise.

Thank you once again on behalf of the Aspen Woolf Team. We genuinely look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help!

Best wishes,
Aspen Woolf

Rated 5 out of 5 stars

Amazing service by Luke and Samantha!

Amazing service by Luke and Samantha!! Both of them supported me throughout the process of buying my first house. They were always available to help and went above and beyond my expectation. Highly recommended.

May 14, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Marco,

Thank you for leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Luke and Samantha who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Axis Apartment purchase

Recently I have purchased an apartment and through out the purchase Ruzel and Samantha helped me a lot to make the process very smooth and easy for me. I had few challenges from my end and Ruzel mediated between me and builder and made the contract exchange stress free. Very professional. Thanks lot.

May 10, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Vijay,

Thank you for the review! We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.

Please contact us if you need any more information in the future, we are always here to help.

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Alec was alway at the end of the phone…

Alec was alway at the end of the phone to answer any queries, if he didn’t have the information to hand he’d get back to us straight away once he had the answers. Both Alec and Samantha have both been very personable and patient with our purchase.

April 25, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Terry,

Thank you for taking the time to leave us a review. We really appreciate your positive comments on your experience with Aspen Woolf, we will pass your kind feedback Alec and Samantha.

We look forward to our continued working relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

I wholly recommend Aspen & Woolf for advice and property investment. don’t often write reviews unless the…

I don’t often write reviews unless the service received is exceptional. I was extremely nervous about purchasing a property as a first time investor and I almost didn’t go through with it on a number of occasions. But Luke from Aspen and Woolf gave me the confidence to do so. Helped me feel comfortable with the fact that sometimes you have to take a little risk to accumulate and grow. He reassured me every step of the way and was always on call if I needed anything answered or just needed some more reassurance. The team navigated me through the complexity of exchanging contracts when you are over seas. And prompted me for dates and deadlines. I am looking forward to the finished apartment in September and feel confident I have a great unit and more so a great investment. Thank you Luke for all your help and support! Look forward to showing you the end product when the time comes. 🥂🍾

April 12, 2024
Aspen Woolf logo

Reply from Aspen Woolf

Dear Saarah,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with Luke, he will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

I have a great experience with this company. …

I have a great experience with this company. I felt supported all thrue the process of the purchase. I would recommend to anyone.
Thank you!

April 5, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Client,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Good communication always

Good communication always. Quick response with any issues and questions. Always willing to help.

March 5, 2024
Aspen Woolf logo

Reply from Aspen Woolf

Dear Jamie,

Thank you for taking the time to leave us a review. We really appreciate your positive comments on your experience with Aspen Woolf!

We look forward to our continued working relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Thanks to Mr MacDaid

Thanks to Mr MacDaid, and his colleagues. I can say that we made a very good investment. In addition to being reliable, Aspen Woolf also stands out with the professional and friendly nature of its employees.We met Mr. Alec MacDaid 5 months ago I would also like to thanks to Mr. Alec MacDaid for making us feel like an Aspen &woolf family with his professional approach. It was very valuable and important for us that he carried out the entire process with us, starting from the sale of the house. I can say that Aspen & Woolf is my only address for all investments we will make from now on, the most reliable and professional construction company I know. Thanks again to you Alec, I am sure you will achieve good things in your business life.

January 26, 2024
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Bella,

Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Alec who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Thank You!

A massive thank you to Anisha Head of Sales Progression for going above and beyond to make my resale a success. I am fortunate to have had you guiding me through this journey.

I appreciate the way you handled every detail, addressing issues promptly and professionally. Your commitment to excellence did not go unnoticed, and I am genuinely grateful for the positive impact you had on this process.

January 22, 2024
Aspen Woolf logo

Reply from Aspen Woolf

Dear Anika,

We cannot thank you enough for leaving us such a wonderful review. We are glad that you loved our service! Anisha is over the moon having had read your comments regarding their service, they are both very grateful to receive such high praise.

Thank you once again on behalf of the Aspen Woolf Team. We genuinely look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help!

Best wishes
Aspen Woolf

Rated 5 out of 5 stars

My Experience at Aspen Woolf

Ruzel has been a wonderful Relationship Manager and has guided me through my investment decisions in the UK property market. I have tapped and learnt from his wealth of knowledge. I am extremely delighted to have worked with him and Anisha

July 7, 2023
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Olatunde,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience in particular with Ruzel and Anisha. They will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regrads,
Aspen Woolf

Rated 5 out of 5 stars

We felt supported and informed…

We felt supported and informed throughout the whole process

December 7, 2023
Aspen Woolf logo

Reply from Aspen Woolf

Dear Liliana,

Thank you for leaving us such a wonderful review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Good investor case and purchase process

I found the investor case prepared by Aspen Woolf very thorough and informative. In addition, throughout the purchase process Anisha was both diligent and kept on top of things to ensure a smooth completion.

November 22, 2023
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Ian,

Thank you for leaving us such a wonderful review. We are glad that you loved our services, Anisha will be pleased to learn of your high praise.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Great Property Recommendation

A nice easy process with Aspen Woolf, which delivered a great property for me. Georgina and the team have been great. On to the next one.......

November 8, 2023
Aspen Woolf logo

Reply from Aspen Woolf

Dear Toks,

Thank you ever so much for taking the time to leaving us such a wonderful review!

The whole team at Aspen Woolf are very happy that you loved your experience. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day.

Thank you for your kind words once again and we look forward to our continued relationship ahead!

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Investing money can be a fraught…

Investing money can be a fraught experience, especially if you are a complete novice. Fortunately, the team at Aspen Wolf, will take the time to walk you by the hand, if needed!

November 7, 2023
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Mr Burns,

Thank you for leaving us such a wonderful review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Have purchased a few properties from…

Have purchased a few properties from Aspen Woolfe over last couple years. I have to say they really kept me in the loop every part of the way. Ruzel is great with his on spot market sales information, added with a strong administration team where Anisha drives through the contracts chasing up my solicitors! It’s a great team and one that leaves you comfortable knowing the i’s get dotted and the t’s crossed! Well done guys.

November 6, 2023
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Leonidas,

We cannot thank you enough for leaving us such a wonderful review. We are glad that you loved our service! Ruzel and Anisha are over the moon having had read your comments regarding their service, they are both very grateful to receive such high praise.

Thank you once again on behalf of the Aspen Woolf Team. We genuinely look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help!

Best wishes
Aspen Woolf

Rated 5 out of 5 stars

Great Experience

Great experience with Tas talking me through the process and supporting me with first off plan investment purchase. Thanks Tas!

October 30, 2023
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Emma,

Thanks for leaving us such a wonderful review. We are glad that you loved our services, Tas will be pleased to learn of your high praise.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Great service while exchange,sales…

Great service while exchange,sales process.very quick response when you have raise question. Very friendly team

October 12, 2023
Aspen Woolf logo

Reply from Aspen Woolf

Dear Client,

Thanks for leaving us such a wonderful review. We are glad that you loved our services.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 4 out of 5 stars

Investment purchase

I initially contacted them for investment purchase. Overall their communication has been good but halfway through the initial contact person left and not through their fault there was a delay from the sellers in terms of info requested

In the end we managed to close the dela and exchange but not in our initial expected time frame

June 1, 2023
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Parag,

Thank you for the review! We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.

Please contact us if you need any more information in the future, we are always here to help.

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Great Aspen Woolf Experience…

We just recently exchanged on our second investment property with Aspen Woolf.

Its always a pleasure dealing with these guys, always professional and exceeding expectations.

Big thanks to Georgina from the progressions team, always on hand to help and very efficient.

My last special mention is to our consultant Ruzel. He has been assisting me, my family also friends all who are investors for last 3 years now. He makes purchasing properties seamless. I had the pleasure of meeting him recently when he drove to Bracknell to show me and my family around the property we had purchased. Quite the gentleman he is, even drove us back to London.

Ruzel is very knowledgeable and has years of experience and I would recommend him highly to anyone seeking investment property in the UK.

Thank you again to everyone at Aspen Woolf, hopefully we will be back again.

September 29, 2023
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Kunie,

Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Ruzel and Georgina who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Kudos to the team!

It was a pleasant and smooth experience purchasing a property through Aspen Woolf. All technical details are well explained and kudos to Michael Willey for his expertise and sound advice which is particularly helpful for first time buyer like us.

October 2, 2023
Unprompted review
Aspen Woolf logo

Reply from Aspen Woolf

Dear Louis,

Thank you for taking the time to leave us a review. We really appreciate your positive comments on your experience with Aspen Woolf, we will pass your kind feedback Michael.

We look forward to our continued working relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look