Aspers Stratford Westfield definitely going downhill. At reception only a couple of staff are friendly & smile at you, the rest have miserable faces. Drinks machines for water always broken & our of... See more
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Rubbish casino loss yesterday 1500 play bet 5 pound give me bonus 3 time one bonus 45 pound other 60 68 99,9procent u loss they not giving chance to we don't play noone a lote.off people just come to... See more
Unable to give this piece of crap 0 stars. The bonus offers are just a sham, no response to emails, wagered £40 without a single win that matched my bet, new player bonus spins never materialised, fi... See more
Company replied
I want to apologise for the previous review but, this review will be not relevant because this is for the online service, which I never used. Here in London unfortunately isn’t alike Las Vegas wher... See more
Company details
Information provided by various external sources
Join Aspers Casino anytime and play the best online games from your mobile phone, tablet or desktop! Grab £1,000 in bonuses when you make your first 3 deposits.
Contact info
United States
- aspers.com
1.4
Bad
247 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Just had a live chat session with…
Just had a live chat session with customer services, chatting with Jordan. This was one of the best customer service journeys I have ever had, very customer focused and a pleasure to deal with. I would like Jordans manager to treat him as I was made to feel valued... Jordan deserves a reward. Went the extra mile to help and made my experience as a customer fantastic, truly
March 31, 2020
Unprompted review
Reply from Aspers Casino
Hello Jason.
Trust you are well.
Such a pleasure to read how happy you are with the service you've received.
Jordan will definitely be over the moon once he reads such positive words.
Sending you the best of luck!
Give us a shout should you require any further help.
Regards,
Aspers Casino Online
Reply from Aspers Casino
Hello Modestas,
Hope you are well.
We are please to hear that our services have been up to your expectations.
As always, keep up the fun and should you require any assistance, do not hesitate to contact us back.
Regards,
Aspers Online Casino
Riley from the chat facility was very…
Riley from the chat facility was very helpful, courteous and friendly whilst dealing with my query. I am new to this Casino and have had some success as a result of good luck rather than good judgement 😂
Bit concerned with the negative reviews/comments regarding problems with withdrawals. Hope my winnings come through OK 😬🤔
March 30, 2020
Unprompted review
Reply from Aspers Casino
Hello dear Silver Fox,
Trust you are well.
How soothing it is to read such positive review. Riley will definitely be informed of same.
Now, concerning your withdrawal request, be assured that all is done as per an established process. For more accurate information, just drop by our Support Team, they will give you the assistance you need.
Thank you.
Regards,
Aspers Casino Online
Problems with deposit account and WR
I had two issues that needed sorting out when I opened an online account. First was when I could not used my debit card to transfer money to my casino account and the second one was when I did not know how WR (wagering requirement) worked.
In both cases June, the lovely lady from customer service, was more than happy to assist me with my problems. She listened to what I have to say and then with a pleasant voice she explained to me how WR work and also sorted my online deposit account. She was very friendly and an asset to Aspers.
March 30, 2020
Unprompted review
Reply from Aspers Casino
Hello Marlina,
So glad to hear that June helped you sort out the issues you encountered on your playing account.
She will definitely be very happy to hear such pleasant comment.
We are indeed happy to read that you've had a nice experience with our Support Team.
As always, don't hesitate to come to us should you require any help.
Regards,
Aspers Online Casino
Good site, helpful support.
April helped me twice today, what a wonderful customer service agent, polite, friendly and with a 'can do' attitude.
The page is well laid out and I'm happy with the selection of the slots which, coupled with the fantastic customer support I've received, will make me come back regularly.
March 28, 2020
Unprompted review
Dave was very helpful with my issue
March 27, 2020
Unprompted review
Laura was amazing couldn’t be better
March 26, 2020
Unprompted review
Very friendly and easy to talk to
Very friendly and easy to talk to
Put me at ease
March 26, 2020
Unprompted review
Well This is unexpected feedback
Well This is unexpected feedback. I left feeling Satisfied even I do not received the expected £10 no deposit bonus, for sign up, as the top notch costumer service been provided by Mark which must be great asset for Aspers online team. Thanks you for positive experience even with “negative” outcome on my side. Now just need to make shore I’ll find the promised satisfaction ones entering some games to play.
All the best from M0neyBags1
March 21, 2020
Unprompted review
Very good response
March 18, 2020
Unprompted review
I spoke to April today and what…
I spoke to April today and what fantastic service I got very friendly and would rate April’s customer service 10/10 keep up your fantastic work.
March 13, 2020
Unprompted review
Had a chat with Owen very help ful plus…
Had a chat with Owen very help ful plus very understanding
March 13, 2020
Unprompted review
Good betting site with great offers.
Good betting site with great offers.
Summer was a charm on live and helped me quickly
March 12, 2020
Unprompted review
Great Customer Service
Always have good promos, no issues so far.
Had to change card details and remove an old card.
Dave on live chat was great, easy and straight forward, friendly with a sense of humour. always nice to have friendly people and not robots.
Hope dave gets a pizza
March 7, 2020
Unprompted review
Sign up issues
I had an issue when I signed up but it was immediately sorted via live chat. Was very pleased with the service received.
February 29, 2020
Unprompted review
Digital Game appears rigged
The digital black jack game appears to consistently let you win when you are using bonus money with wagering requirements.
The moment you play with real money, the game doesn't appear to play the same.
I played quite a lot of hands and it did appear rigged to me. I could be wrong, but it looks that way to me.
February 24, 2020
Unprompted review
Reply from Aspers Casino
Dear Member,
Thank you for taking the time in writing to Aspers Online Casino.
We are sorry to hear you have been experiencing a streak of bad luck while playing.
Being a licensed and regulated company, all of our games on this site are fully audited and extensively tested to ensure fair play and honest pay outs in accordance with the games’ RTP.
We do understand though that everyone plays, aiming to win. Luck is however something we have no control on.
In view of us better assisting you, we strongly encourage you to contact our friendly Support Team who is available 24/7.
We look forward to hearing from you soon.
Regards,
Aspers Casino Online
The WebChat Helpline Service
The WebChat service is friendly and very good. I have used it a number of times for Questions or Help with a Problem and they always do their best to Help me.
So thanks John Cena, Jordan, April
You set the standard for others to achieve.
February 21, 2020
Unprompted review
Reply from Aspers Casino
Dear Member,
Thank you so much for your review.
Nothing is better than reading that our customers are enjoying their experience on the site.
We will continue to try as much as possible to provide the best services to our customers.
Your comments will surely be communicated to the agents.
We wish you all the best on the games and don't hesitate to contact us anytime should you require any further assistance.
Regards,
Aspers Casino Online
Laura was helpful and friendly
Laura was helpful and friendly, very nice :)
A credit to the Casino
February 20, 2020
Unprompted review
Reply from Aspers Casino
Dear Member,
Thanking you for your nice review, we would like to reassure that your review be well communicated to the agent and our Support Team.
We wish you all the best on your favourite games and as always, any help you may require, do not hesitate to jump onto our Live Help for immediate help.
Have a great week ahead.
Regards,
Aspers Casino Online
Asper's support is great
Asper's support is great, Agent- June is lovely and really helpful when it comes to sorting out my problems. The live chat is very useful.
February 19, 2020
Unprompted review
Reply from Aspers Casino
Dear Andrew,
Thank you for taking the time in writing to Aspers Online Casino.
It is with great pleasure that we read how much you are enjoying your experience on our site.
Customer satisfaction has always been one of our priority.
Your lovely comment will surely be passed on to the agent.
We wish you all the best on your favourite games and should you require any further assistance, do not hesitate to contact our 24/7 Live Help.
Regards,
Aspers Casino Online
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