Aspers Stratford Westfield definitely going downhill. At reception only a couple of staff are friendly & smile at you, the rest have miserable faces. Drinks machines for water always broken & our of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rubbish casino loss yesterday 1500 play bet 5 pound give me bonus 3 time one bonus 45 pound other 60 68 99,9procent u loss they not giving chance to we don't play noone a lote.off people just come to... See more
Unable to give this piece of crap 0 stars. The bonus offers are just a sham, no response to emails, wagered £40 without a single win that matched my bet, new player bonus spins never materialised, fi... See more
Company replied
I want to apologise for the previous review but, this review will be not relevant because this is for the online service, which I never used. Here in London unfortunately isn’t alike Las Vegas wher... See more
Company details
Information provided by various external sources
Join Aspers Casino anytime and play the best online games from your mobile phone, tablet or desktop! Grab £1,000 in bonuses when you make your first 3 deposits.
Contact info
United States
- aspers.com
1.4
Bad
247 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exactly what every site should be like…
Exactly what every site should be like 5* service and adrian in customer service is top guy thanks again
February 17, 2020
Unprompted review
Reply from Aspers Casino
Dear Steven,
Thank you for taking the time in writing to Aspers Online Casino.
It is with great pleasure that we read how much you are enjoying your experience on our site.
Customer satisfaction has always been one of our priority.
Your lovely comment will surely be passed on to the agent.
We wish you all the best on your favourite games and should you require any further assistance, do not hesitate to contact our 24/7 Live Help.
Regards,
Aspers Casino Online
Mark/ Stacey 😀👍
Spoke with mark and stacey, both really polite and helpful.
Sorted my issue out fast without any problems.
February 15, 2020
Unprompted review
Reply from Aspers Casino
Dear Member,
Hope you are well..
Thanking you for your nice review, we would like to reassure that your review be well communicated to Mark and Stacey and our Support Team.
We wish you all the best on your favourite games and as always, any help you may require, do not hesitate to jump onto our Live Help for immediate help.
Have a great week ahead.
Regards,
Aspers Casino Online
Initially got Evan but he claimed his…
Initially got Evan but he claimed his station was slow. Passed over to Jonathan. What a guy, he was rhyming to start with. Impressed with his vocabulary and a wealth of biology knowledge. I tried to share some knowledge back his way and he was appreciative. At one point I forgot what I was even on live chat for, but like the model employee he is, he brought it back to business and reminded me I was not eligible for the bonus. God loves a trier though and boy did I try and get those bonus spins. But Jonathan knows where his allegiances lie and it wasnt with me. The lad deserves a promotion, possibly to something to do with Biology if there is such a department in a customer services business. Possibly on the lobotomy floor? I dunno!? Slots have decent variance most of the time aswell
February 15, 2020
Unprompted review
Reply from Aspers Casino
Dear Nathan,
Hope you are doing well.
First and foremost, we sincerely apologize for the delay in getting back to you pertaining to your review.
It is indeed with great pleasure that we read how much you are enjoying your experience on our site.
Your lovely comments will surely be passed on to Evan and he will surely be very happy by reading them.
We wish you all the best on your favourite games and should you require any further assistance, do not hesitate to contact our 24/7 Live Help.
Regards,
Aspers Casino Online
Really appreciated Laura's help this…
Really appreciated Laura's help this evening, very pleasant to chat to and resolved my issue quickly...thanks again Laura!!!
February 9, 2020
Unprompted review
Reply from Aspers Casino
Hi Meg,
Hope you are well.
We really proud and glad to hear that our Team Member Laura assisted you effectively.
Indeed, we have now ensure that your review be well communicated to the concerned team.
As always Meg, should you require any further assistance, do not hesitate to pop onto our Live Help.
Until we speak again, we wish you a great time on your favourite games!
Regards,
Aspers Casino Online
I realy apreciate how nick treat me on…
I realy apreciate how nick treat me on my questions on costumer support
Nick was very polite he fix the problem and treat the situation with big profesionalism
Hope supervisor see this and look after all the good and polite costumer support they realy treat the job profesional
I wasn t lose my time to live this review if i wasn t happy and satisfaied
February 7, 2020
Unprompted review
Reply from Aspers Casino
Hello Ali,
What a pleasure to read your review this morning!
We are indeed very proud of our Customer Service Team who is always striving to provide the best service to our esteemed customers.
Be assured, we have relayed your comments to the Team Member.
We hope you are enjoying your time on the site and on your favourite games!
As always, should you require any further assistance, do not hesitate to contact us back.
Regards,
Aspers Casino Online
Great customer service given by Summer…
Great customer service given by Summer 😊
February 5, 2020
Unprompted review
Reply from Aspers Casino
Hello Kate!
Thank you for your review. It is always a pleasure to read that our players are glad of the service they receive from our Customer Service Team.
Summer has been made aware of your 5-stars review!
As always Kate, any assistance you need, do not hesitate to contact our 24/7 Support Team.
We wish you a great Friday.
Regards,
Aspers Casino Online
Always happy to help no matter what it…
Always happy to help no matter what it is can’t fault live chat Very pleasant and quick response
February 3, 2020
Unprompted review
Reply from Aspers Casino
Hello Rachel,
Hope you are having a great Friday so far!
Such a amazing feel to read that our Support Team is up to our customers' expectations.
Indeed, always makes a better day to read that our players are happy and enjoying our services.
As always, do not hesitate to contact us should you require any assistance!
Regards,
Aspers Casino Online
Jordan was amazing friendly and…
Jordan was amazing friendly and helpful. As always highly recommended. The team are credits to each other. Thank u Jordan
February 3, 2020
Unprompted review
Reply from Aspers Casino
Hi Samantha,
Hope you are doing well and enjoying our games and services.
Such a pleasure to read your review this morning. We have thus ensured that your review is well communicated to the concerned department.
Indeed, we always strive to meet and exceed our customers' expectations!
As always Samantha, should you require any further assistance, do not hesitate to contact our 24/7 team.
Regards,
Aspers Casino Online
Laura, live help
Had a brilliant experience today with Laura on live chat. She explained that my withdrawal should be going through soon and to check back in with her. Lovely girl and made me feel a lot less stressed about the situation so thank you for that. Hopefully I get put through to her once again soon. Thanks Laura ! X
February 3, 2020
Unprompted review
Reply from Aspers Casino
Hello Zoe,
Hope you are well.
We are glad to hear that your concerns were addressed accordingly and that our Customer Service Team was able to pacify your worries.
Your lovely review was passed on to Laura as well.
We do hope you enjoy our sites and products and as always, should you need any further assistance, do not hesitate to contact us!
Enjoy your Friday.
Regards,
Aspers Casino Online
Fantastic site
Fantastic site, Joel who helped me was amazing friendly quick and a true credit to the team. I would recommend the site to anyone it really is amazing the games are fun and service gold star
February 3, 2020
Unprompted review
Reply from Aspers Casino
Hello Sam!
Hope you are well.
Thank you very much for your 5-Star review for our site and Joel.
We have now ensured that your comment is passed on to him as well. Such a pleasure to read that our customers are enjoying our sites and games!
As always Sam, should you require any help, do not hesitate to contact our 24/7 Support Team.
Enjoy your Friday!
Regards,
Aspers Online Casino
Appauling Withdrawals Process
Appauling Withdrawals Process. It can literally take weeks to get your money. I was a VIP and they used to just sit on your money until you threatened them. Then they would take 4 days to Process and another 5 days to pay you. I left them and recently rejoined and guess what. Made a withdrawal over 6 days ago and still no sight of any money, had to send 4 threatening emails and about 2 hours on the phone. Shocking Customer Service and misleading info everywhere. Don't bother playing the "free stuff" either. I got a $10 offer, made about $2,500 from it or just over and guess what, more clauses clawing back to a maximum of $100. Worst Casino online anywhere and good luck trying to get your money out.
February 1, 2020
Unprompted review
Reply from Aspers Casino
Hello Scott,
Hope you are having a good Friday. We are really sorry to read that your experience on our site was not up to your expectations and caused you such disappointment.
We indeed have a clear withdrawal process in place, which was devised based on our customers' feedback.
However, we fully assure you that we have taken good notes of your review and have ensured this was well communicated to the concerned department.
If you could pop onto our Live Help, we shall be able to provide you with more insight pertaining to our withdrawal process, I am sure we shall be able to address and answer each questions you have.
We do hope the above has helped put to rest your concerns though.
We look forward to speaking to you soon.
Regards,
Aspers Casino Online
excellent live chat but really 10 days for a withdrawal?
site seems good,live chat very good,but withdrawal times are shocking.im fully verified yet withdrawals i made on the 22nd are still showing as reversible.was told id reversed the whole amount of 9x£100 and 2x £50 on the 22nd which i didnt,the history shows this.i have reversed some since then but not gone below £600 in the withdrawals.told friday 24th not to worry it will be processed monday 27th.still nothing been processed and its still got to go to be checked (another 24hours) and then 3-5 days to reach debit card.that could be 11 days for a withdrawal,which really tempers my enthusiasm despite the excellent live chat. UPDATED!!!money hit my account today so it was 9 days in total for a fully verified account.worst ive ever known in 25 years of gambling.will definitely not be playing there again
January 27, 2020
Unprompted review
Reply from Aspers Casino
Dear Gareth,
Hope you are well.
First and foremost, we would like to apologize for the delay in reverting back to you pertaining to your concerns regarding our current withdrawal procedure.
We are indeed very sorry that your experience during that particular step was not up to your expectation. Rest assured that all your concerns have been sent to the respective team.
Gareth, we can assure you that Aspers Casino Online strives its best to ensure that customers are happy with their experience of our various services.
Like all financial institutions, we as well have a clear procedure in place pertaining to the withdrawal of funds.
There are indeed checks that require completion before anything can be confirmed.
If you could pop onto our Live Help for more information in regards to same, our 24/7 Support Team shall be able to answer all your questions.
We look forward to hearing from you soon.
Regards,
Aspers Casino Online
Fast response problem solved great games
I’ve never been lucky as of yet not managed to get a win big enough for a withdrawal hoping my luck will change but I had a problem and they resolved it straightaway so that was good Live chat answered in seconds best sites love all the games on here too some of my faves
January 25, 2020
Unprompted review
Reply from Aspers Casino
Dear Claire,
Hope you are well.
You are making our Monday amazing with such a lovely review.
Indeed, we try as much as we can to provide an up to expectation service for all our customers.
We do hope that a nice win is on its way to you soon though.
Any assistance you shall require, as always, do not hesitate to contact our 24/7 Support Team.
Thank you.
Regards,
Aspers Online Casino
Aspers live chat
I have just had such a pleasant live chat with Laura at Aspers. I was having problems with loading the daily promotion but she clarified the problem as well as added a £20 bonus to my account. She was very easy to chat to and very quick at responding. I won’t hesitate to use live chat again if I have any further issues.
January 25, 2020
Unprompted review
Reply from Aspers Casino
Hi Vicki!
Hope you are enjoying your Monday.
Reading your review definitely makes ours amazing!
Indeed, we have also ensure that your review is well communicated to Laura and our Support Team.
Aspers Casino Online always strives towards ensuring that our services aree up to our customers' expectations.
Should you require any assistance, do not hesitate Vicki! Pop onto our Live help and our 24/7 Support Team shall provide you the best possible assistance.
All the best on your favourite games!
Regards,
Aspers Casino Online
Jonathan was a very friendly and…
Jonathan was a very friendly and helpful solution to my problem! Brilliant service
January 22, 2020
Unprompted review
Reply from Aspers Casino
Hello Vicky!
Hope you are well.
Sincere apologies for the delay in responding back to you.
Indeed, what a lovely Monday it is to read such lovely comments from our customers.
We have thus ensure that your review be well communicated to Jonathan and the Service Team.
Vicky, we wish you all the best on your favourite games and should you require any further assistance, do not hesitate to contact our 24/7 Live Help.
Thank you.
Best Regards,
Aspers Online Casino
I'm new to aspers casino and the site…
I'm new to aspers casino and the site offers many different games that are enjoyable to play.
When trying to verify my account I could not use the site to upload my documents as the images was to big so I had to do it via email, I did think it may take a few days for replays etc but it was done within a few hours and my account was verified quickly.
I also had some questions to do with withdraw amounts and time frames etc. Aspers takes a little long using paypal compared to some sites where it's in your account the next day but it's still a good time frame for the withdraw process off being about 2/3days via paypal.
Laura the agent I spoke to was very pleasant and respectful and made me feel like I was a customer rather then a punter something alot off other sites and agents could learn from. Not only was Laura mind full and respectful she also was straight to the point no walking around a Bush for ever to answer a question she responded swiftly and politely. My overall experience with aspers has been good from enjoying the games to the customer service provided so far I have to give aspers 5 stars as they have been very fast in responding not only in chat but also emails
January 20, 2020
Unprompted review
Reply from Aspers Casino
Dear Lucy,
Hope you are well.
First and foremost, we sincerely apologize for the delay in getting back to you pertaining to your review.
It is indeed with utmost pleasure that we read how much you are enjoying your experience on our site.
We have thus made sure that your review was well sent to Laura as well as the Support Team.
Lucy, we wish you all the best on your favourite games and should you require any further assistance, do not hesitate to pop onto our Live Help for a prompt assistance.
Best Regards,
Aspers Online Casino
Spoke with Thomas today about a deposit…
Spoke with Thomas today about a deposit bonus issue, rectified in minutes great service
January 17, 2020
Unprompted review
Reply from Aspers Casino
Hello Alan,
Hope you are well.
It is such a pleasure to read your review, as we always strive hard to ensure the services and products we provide is up to our customers' expectation.
You can be sure Alan, that your review shall be passed on to the concerned team member.
As always, do not hesitate to contact our friendly 24/7 Support Team should you require any assistance.
Thank you.
Aspers Casino Online.
i spoke to april today and she was very cool
i spoke to april today and she was very nice and helpful, i was trying to be cheeky and get some freebies..... i didn't get any but i had a very good customer experience...and she has a hotttt name
January 13, 2020
Unprompted review
Reply from Aspers Casino
Hello Neil,
Such a pleasure to read your 5 stars review for the service our Team provided.
We shall ensure April receive your message and comment.
Indeed, we always try to provide the very best service in view of being to our customers' expectations.
Neil, we wish you all the best on your favourite games and as always, should you require any further assistance, please do not hesitate to contact our 24/7 super friendly Support Team.
Thank you.
Aspers Casino Online
Great service from Jessica went out her…
Great service from Jessica went out her way to help so very happy thanks Jessica
January 11, 2020
Unprompted review
Reply from Aspers Casino
Dear Customer,
Hope you are well.
It is always a pleasure to read such pleasant reviews; Indeed, our utmost aim at Aspers is to ensure our customers are enjoying their experience and are satisfied of our services.
We shall thus ensure that your review is passed on to Jessica.
As always, we wish you all the best on your favorite games and should you require any further assistance, do not hesitate to contact our 24/7 support.
Thank you.
Regards,
Aspers Casino Online
Thank you Thomas for your help 😊
January 7, 2020
Unprompted review
Reply from Aspers Casino
Dear Member,
Thank you for taking the time in writing to Aspers Online Casino.
It is with great pleasure that we read your lovely comment about Thomas..
We shall definitely make sure that the feedback is passed on to him and to the team.
All the best and good luck!
Best Regards,
Aspers Online Casino
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.