Aspers Stratford Westfield definitely going downhill. At reception only a couple of staff are friendly & smile at you, the rest have miserable faces. Drinks machines for water always broken & our of... See more
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Rubbish casino loss yesterday 1500 play bet 5 pound give me bonus 3 time one bonus 45 pound other 60 68 99,9procent u loss they not giving chance to we don't play noone a lote.off people just come to... See more
Unable to give this piece of crap 0 stars. The bonus offers are just a sham, no response to emails, wagered £40 without a single win that matched my bet, new player bonus spins never materialised, fi... See more
Company replied
I want to apologise for the previous review but, this review will be not relevant because this is for the online service, which I never used. Here in London unfortunately isn’t alike Las Vegas wher... See more
Company details
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Join Aspers Casino anytime and play the best online games from your mobile phone, tablet or desktop! Grab £1,000 in bonuses when you make your first 3 deposits.
Contact info
United States
- aspers.com
1.4
Bad
247 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great games many to choose from
Great games many to choose from. Win as much as I put on. Two complaints though, to long for withdrawals upto five days or more and just had a birthday but no treat from them as others normally give me birthday bonus
January 4, 2020
Unprompted review
Reply from Aspers Casino
Dear Susan,
Thank you for taking the time in writing to Aspers Online Casino.
We would also like to seize this opportunity to wish you a Happy belated birthday and we hope that you had a wonderful time.
We would really appreciate if you could contact our Support Team in view of enabling our friendly representatives to review your account and see in what best possible way, we can help you enhance your experience.
Best Regards,
Aspers Online Casino
Decent game play options and rewards - slow withdrawals
Casino has good variety of game play and rewards, however first withdrawals are pretty painful and the length of time to receive funds if withdrawing on a debit or credit card are really a bit too long (up to and beyond 5 days especially if going through the identity verification process). There are other sites that provide immediate withdrawals, and I think this offers a good incentive for customers. If using Paypal I understand the withdrawal periods are shorter.
January 4, 2020
Unprompted review
Reply from Aspers Casino
Dear Customer,
Thank you so much for your review.
Pertaining to same, indeed, we have a specific withdrawal procedure in place which was developed based on our customers' various reviews.
Indeed, there are some checks which require completion upon the first withdrawal which can result in a first time lengthy process - Documents require validation before anything can be confirm. Of course, these are actually required by the UKGC and as a licensed and regulated company, we have to abide to same.
However, be assured that the Player's verification checks are usually a one time thing unless of course, additional information are required from time to time.
Now, if funds are being released to a bank card, we also have to consider the bank's procedural time which is definitely not under our remit. Once funds are approved and released to a bank card, it indeed ranges between 2-5 banking days for the funds to reach you.
Paypal being an instant payment system, that particular institution has a different procedure.
We do however hope the above information has helped put to rest your concerns and any further information or questions or assistance you may require, do not hesitate to contact our friendly support team who is available 24/7.
Thank you.
Aspers Online Casino
Customer agent Jonathan was very…
Customer agent Jonathan was very friendly and helpful, prompt response as well, very satisfied with the service! :)
January 2, 2020
Unprompted review
Reply from Aspers Casino
Dear Eric,
Thank you for taking the time in writing to Aspers Online Casino.
It is with immense pleasure that we read your lovely comment about Jonathan.
We shall definitely make sure that the feedback is passed on to him and to the team.
All the best and good luck!
Best Regards,
Aspers Online Casino
thomas and owen were amazing helping me…
thomas and owen were amazing helping me with my technical issue
I love aspers
December 31, 2019
Unprompted review
Reply from Aspers Casino
Thank you for taking the time in writing to Aspers Online Casino.
Your feedbacks are highly appreciated and we are happy to have you among us.
Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.
We value and strive towards customer satisfaction. We wish you all the best on the site.
Best Regards,
Aspers Online Casino
I would like to thank Thomas for his…
I would like to thank Thomas for his help today in getting my matter solved. Aspers is the greatest.....Hope you all have a great New Year....especially you Thomas, your a star
December 31, 2019
Unprompted review
Reply from Aspers Casino
Dear Derek,
Thank you so much for this amazing feedback.
We wish to take this opportunity to wish a Happy New Year as well.
We strive to make customer service and customer satisfaction our priorities and we are glad that your experience has been a marvelous one.
Regards,
Aspers Online Casino
Yesterday I called aspers support…
Yesterday I called aspers support center and I spoke to Miss June. She was very friendly and have a great personality. But I am not happy with the withdrawal procedure of Aspers casino. Every time it takes 5 to 7 days to get my money in to my account. Whether other casino takes only 2 days.
December 28, 2019
Unprompted review
Reply from Aspers Casino
Dear Shohel,
Thank you for your nice feedback.
Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.
In regards to your concern addressed pertaining to our withdrawal process, it is to be noted that when it comes to our withdrawal procedure, which implies that a 36 business hours pending period needs to be completed before the funds are allocated to the Auditing Team for the routine checks. Now, this 36 hours period was actually introduced as a result of many of our customers complaining about not being able to play their funds whenever they wished to. We can understand that while this might please some of our customers, others might not be quite satisfied with it. The aim behind is to try to satisfy our customers as much as possible in regards to the service we provide.
Thank you for your comments - we remain at your disposal should you require any further assistance.
Regards,
Aspers Online Casino Team
Aspers online very friendly customer…
Aspers online very friendly customer service ,give out decent bonuses, vip very good and a nice selection of games. Would definitely recommend 👌
December 27, 2019
Unprompted review
Reply from Aspers Casino
Thank you for taking the time in writing to Aspers Online Casino.
Your feedbacks are highly appreciated and we are happy to have you among us.
Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.
We value and strive towards customer satisfaction. We wish you all the best on the site.
Best Regards,
Aspers Online Casino Team
The host Miss ''June'' was excellent…
The host Miss ''June'' was excellent and responded very promptly and Great personality and excellent communication and had great command of knowledge.
December 24, 2019
Unprompted review
Reply from Aspers Casino
Dear Tek,
Thank you so much for this very nice review.
It is a pleasure to read that our customers are satisfied with our services and products.
Do no hesitate to contact us again should you require any assistance.
Thank you again for your comments, wishing you a nice evening ahead.
Regards,
Aspers Online Casino Team
Had bonuses that went unclaimed
Had bonuses that went unclaimed .
1 die to the offers being missed (my mistake )
But
2. The claim codes were never expected and had technical failure or messages
Anyway the free bonus were honestly and. whole heartedly not the best received by a COMPANY of online casino. That the truth
But in boredom and having time
I called in and spoke to the 2 most pleasant ladies that helped resolve my issue.
Angela amd June .
They pleasant , attentive and as cooperative as company regulation would allow them to be.
To put into context yeh bonus offer were 5-10 -10 free spins at 10p slots so really was just for the sake. I expected the advisors to be less cooperative as not much value was honestly hanging or being lost
But to pleasant surprise both individual supported and made my pity low request fee valued and was credited £10.(not much)
But that conversation and attentive made me valuable and honestly I felt that £10 bonus to be the best bonus received by a company.
“Aspers.com. Kindly acknowledge and appreciate the value of the above mention ladies and (am sure your other team are) but they are valuable to you and your company.
Your bonuses are not great but your team kept me with you guys:
Overalll
June ,, Angela
Well done . Thank you
Wishing you and your a very merry Xmas and healthy new year. And look forward to complaining again. Lolll
RegArds
Ak
December 24, 2019
Unprompted review
Reply from Aspers Casino
Dear Ali,
We do hope that you are doing well and that you are enjoying your time on our site.
Customer satisfaction is amongst one of our priorities and from the feedback that you sent, we can note that our Customer Service has met your expectations and this brings us a lot of pleasure.
Thank you again for your comments and wishing you a nice evening ahead.
Regards,
Aspers Casino team
Received a 150 pound gift voucher to…
Received a 150 pound gift voucher today for christmas off aspers much appreciated and a nice surprise bought my new drill with it thank you the aspers team
December 20, 2019
Unprompted review
Reply from Aspers Casino
Dear Carl,
Thank you for taking the time in writing to Aspers.
We are happy that Aspers have been able to contribute in you buying a Christmas gift.
We wish you all the best on your favorite games!
Regards,
Aspers Casino Online
exellent customer service
exellent customer service, agent called jessica especially always friendly and happy to help
December 19, 2019
Unprompted review
Reply from Aspers Casino
Hi there Mark,
It is with great pleasure that we read your lovely comment about our agent Jessica.
We shall definitely make sure she gets your nice feedback.
Wishing you all the best on the games, as always, do not hesitate to contact us back should you need any further assistance.
All the best and good luck!
Regards,
Aspers Casino Online
I do have to write a review for Dave…
I do have to write a review for Dave the customer service agent at Aspers... What an absolute gentleman. So many customer service agents fail to meet standard, following scripts and pre-scripted processes. I had the most pleasant chat with Dave @ Aspers. He handled my query all the while offering quality conversation. Brilliant guy. I've spoke to a few there who haven't offered the level of the personal touch Dave did. So Dave... I wish you all the best! Keep up the personality. You're just blinding :)
December 17, 2019
Unprompted review
Reply from Aspers Casino
Dear Armandtan,
Thank you very much for your feedback.
We always strive at giving the best service possible and Dave is the proof that we managed to meet our members'expectations
We will make sure to have this feedback passed on to him and to the team.
Wishing you a nice time ahead
Regards,
Aspers Casino Online
melody was very helpful and even put up…
melody was very helpful and even put up with me in my mood, she's deserves a pay rise
December 16, 2019
Unprompted review
Reply from Aspers Casino
Hello Ben Dean,
Thank you very much for your review.
We shall definitely ensure that your nice comment is passed on to Melody.
Indeed, it is always a pleasure to read how our customers appreciate our services and products.
Keep enjoying the site Ben and should you require any assistance, do not hesitate to contact our friendly 24/7 Support Team!
Good luck Ben!
Regards,
Aspers Casino Online
Had a problem with a bonus so got on…
Had a problem with a bonus so got on support.
Had June come up. She was great and gave some on great advice on how to clear blocked bonuses.
5 Stars for June, Knocking a star off Aspers for the dodgy bonus scheme that doesn't cancel after you've zero'd the bonus.
December 15, 2019
Unprompted review
Reply from Aspers Casino
Hi Adrian :)
Hope you are well.
It is, indeed, with immense pleasure that we read your positive comment. We are very glad to hear that you are satisfied with the service we are providing.
We have taken clear notes pertaining to the bonus issue you encountered and already sent it to the concerned team.
Adrian, do not hesitate to pop onto our Live Help anytime you require assistance while on the site.
We are available 24/7.
Wishing you all the best in your games, enjoy the festive seasons.
Regards,
Aspers Casino Online.
Good variety of games and helpful chat…
Good variety of games and helpful chat hosts
December 11, 2019
Unprompted review
Reply from Aspers Casino
Dear Helen,
Thanks for taking the time for expressing your feedbacks..
We are happy that your experience on the site is up to your level of expectation. Our Live Help agents are always here to assist members and make sure that they all have a good experience.
Thank you again for your feedback and wishing you more pleasure on the site
Regards
Aspers Online Casino
Dave was very helpful and professional
Dave was very helpful and professional, my stuck bonus issue was resolved quickly and efficiently.
November 27, 2019
Unprompted review
Reply from Aspers Casino
Hello dear customer,
It is with immense pleasure to read that you are satisfied with our products and services.
Indeed, our team always strives towards providing the best possible service to our valuable customers .
We wish you even more fun and luck on your favourite games.
As always, anything you need, do not hesitate to contact our 24/7 customer service team.
Thanks.
Aspers Casino Online
Unprofessional, unfair, no interest in customer satisfaction
Unprofessional. Unless you are loosing money and not winning they change your account without notification to a "red" category which blocks you from recieving promotions that you previously recieved. In my case I did not have great success in winning on this site and any plus balance was very small. Their customer care is poor and customer retention doesn't exist sadly because they know that for any customer they loose will be quickly replaced.
Response to Aspers. I appreciate fully it's a game of luck. The point I am making is that even though on my personal promotions page the "daily roll a dice " promotion was active and something I had taken part in on a regular basis, after depositing and wagering in good faith I find that you had decided I was no longer entitled to promotions. My argument was that you didn't flag this. I appreciate that you need to protect yourself from people who abuse your promotions, however I did not. That's why I made my comment about my winnings being low. I have already spoken to your customers services team and all they say is to keep an eye on my account as this "red" tag could be removed. Thanks but no thanks. In my opinion this is false advertising regardless of your terms and conditions
November 26, 2019
Unprompted review
Reply from Aspers Casino
Dear Natalie,
Hope you are doing well besides the concerns addressed.
Natalie, we are truly sorry you feel this way.
However, we wish to assure you that our main aim is to ensure that our customers are satisfied with our services and enjoy their time while online.
On another note, we are sorry luck has not been on your side. We can assure you that we are fully licensed and regulated by UKGC and all of our games on this site are fully audited and extensively tested to ensure fair play and honest pay outs in accordance with the games’ RTP.
We would advise you to liaise with our customer support team who will be glad to assist you with any queries you may have.
Regards,
Aspers Online Casino
Update on my complaint locked out of…
Update on my complaint locked out of account so that says something.Still refuses to refund my withdrawal into the card used I have read the withdrawal terms and conditions and it says withdrawal will be made to the CARD with highest exposure nothing about PayPal at all .Inhavr reported this to various forums and gambling commission
November 24, 2019
Unprompted review
Reply from Aspers Casino
Hello Ms. Morris,
Thank you for your feedback. We are indeed truly sorry about the concerns you have pertaining to your withdrawal.
Given that we currently do not have your account's username and other details, we shall be unable to assist you accordingly.
As such, if you could pop into our Live Help in view of us cross checking your claims, this would enable us to provide you with more accurate information.
On another note, we would like to reiterate that we are a regulated and licensed company and as such, all our procedures are in line with the current requirements in place.
We look forward to hearing from you soon in view of sorting this matter out.
Thank you.
Regards,
Aspers Casino Online
Gold member with no loyalty rewards. Harsh treatment of loyal customer
Joined this casino and now apparently a Gold customer. I have NEVER recieved a loyalty reward and if you want a bonus you have to contact them but its usually a poor one with high wagering stakes. They are very poor in responding back to emails despite their advice of please contact our support. I have put thousands into account and yes i expect to lose now and again but i think on this site it seems to happen more than usual despite their so called fair play policy. That is their 'get out of jail' free card excuse. Lets face it, its a gambling site and the main priority on any site is to make as much money from the mug punter.. Yay!!! Anyway after many emails to the support and not recieving any response other than automatic ones i am now locked out with no communication from them or explanation i have emailed them for 100th time but guess what no response just an automatic reply. This is how they treat a good paying loyal customer. I have never had this kind of treatment before from other sites and I feel disappointed, let down and amazed they treat customers in this way. I am now considering closing as I am sure their response will be the usual blurb i have read on here.And I'm sure the blocking of my account is their way of saying get lost! Sad to say very poor customer service and i certainly will NOT recommend this site to any potential customer.Also as other reviews have pointed out about 36 hour wait fir payment process. Thus is a poor outdated practice and most good sites process within 24 hours. They give some poor excuse of you can block account etc but this is absolutely shameful. There is no reason why they can't process within 24 hours as you will notice they don't explain why this happens they just tell you to block account for 24 hours!!! or if your Really lucky and progress to higher level theyll process quicker. ABSOLUTE RUBBISH. They need to Stop this outdated poor practice. To Stop making stupid excuses as its about encouraging punters to play with winnings accumulated if lucky enough. Its an outdated practice which I will report to respected Gambling authorities. Cant believe that this company actually tries to justify this terrible practice. All in all avoid this site as there are much better sites out there.. They all want your money but others will treat you with more respect and reward you for loyalty. I will update if i ever receive a response. I don't expect a positive one and im sure it will be full of"its our policy blah blah " and Please contact our support! Ho ho. What support?? What response?? Anyway take my advice dont join.
November 23, 2019
Unprompted review
Reply from Aspers Casino
Dear Karen,
Thank you for your feedback.
We are truly very sorry to read that you did not enjoy your experience on our site, though we do understand that being on an unlucky streak is not at all fun.
However, which we sure you shall agree to, luck is the very foundation of the intrinsic nature of the games.
Karen, as a regulated and licensed company, we assure you that all our games are fully audited and extensively tested to ensure fair play and honest pay outs in accordance with the games' RTP.
What the games pay out, when they pay out and who to, cannot be altered in any way.
Karen, for us to better check on your account and attempt to sort out your concerns, we'd be much grateful if you could contact us via any of our Support Portal:
https://www.aspers.com/support/
We look forward to hearing from you soon.
Regards,
Aspers Online Casino
Jordan’s a good lad
Wasn’t the best result regarding loyalty bonus but The representative Jordan (Saturday 9th November approx 22:30pm) was great! Answered swiftly and confidently. Tried his best to do what I wanted but answered respectfully to my requests
November 9, 2019
Unprompted review
Reply from Aspers Casino
Hello Nora,
Thank you so much for your review. Indeed, nothing better than reading that our customers are enjoying their experience on the site.
Indeed, we try as much as possible to provide the best services to our customers.
We shall ensure your review goes to Jordan.
Nora, we wish you all the best on the games and don't hesitate to contact us anytime should you require any further assistance.
Thank you.
Aspers Online Casino
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