Aspirato Reviews 

Having read lots of negative reviews after I had ordered my vacuum cleaner I was concerned it would be no good. However, I am really pleased with it.
It did take a few weeks to arrive but it is light, easy to use and very effective at cleaning getting into places other hoovers can’t reach easily!
Would recommend.

This company can improve by s omrone investigating their methods of taking money and NOT DEALING WITH COMPLAINTS And mine has
NEVER WORKED.so i have lost 179 pounds,the best thing is for companies, eg amison and microsoft to take them offtheir profiles.

I bought a vacuum cleaner from Aspirato based on a recommendation by David Brown. I’m usually very cautious when I buy online but he sounded very knowledgeable.

When the vacuum arrived it had no suction power at all. I tried to return it but there was no delivery address. Aspirato offered me a 5% discount to keep it. I rejected the offer. They then asked me to send a video recording of the problem. I asked several times for a return address which they failed to provide.

To cut a long story short, I raised a dispute with my bank. They immediately sent an address in China and added this

Returning the product is a hassle. How about this ?
Please withdraw your chargeback firstly.  After you withdraw the chargeback, we will refund you 50% of amount as compensation to show our sincerity.

My concern is if I don’t return it, my bank will take back the money they have refunded.

This company is posing as a UK based company and defrauding unsuspecting customers. They send fake customers to write glowing reviews for them.

I have started a petition to get some redress for people like us. Please sign the petition and share. I’m not allowed to post the link here, but please find the Change (petitions) website via google, look for the heading …

Mandate UK-Based Returns for Online Purchases Dispatched from the UK

Very suspicious of the accuracy and motives of negative reviews. Delivery to Ireland took nine days. So far the vacuum has given excellent service with splendid suction power on both settings. Can be bought with confidence.

Having returned the vacuum to the UK address given (see review on Stovger UK the former trading name of this company) no refund was forthcoming.
My credit card company rejected my complaint but fortunately the Financial Ombudsman upheld it .
I recommend those who used a credit card use the Ombudsman free service if their complaint is not satisfactorily resolved.
This Trader cannot change its spots as easily as its title

Same as all the other poor reviews. Exactly the same faults as previously mentioned. Every time I email them they just send the same response about cleaning and emptying, I've had the same email 12 times. This company should be reported for providing bad products, very bad customer service and false advertising. Any ideas?

Stay away from this scammers.
We tried to cancel the order as soon as placed and we have been told the parcel was sent so could not cancel the order. Once received we ask for refund but got offered 5% discount instead...then 10%...then 15%.
We have now raised a dispute with our back and reported to the relevant authority.
Their web site should be taken down as well!!!!

Fraudulent company, rubbish item that does not work. They will waste your time, sending repeated emails to avoid having to refund an item that does NOT work. Avoid at all costs!!!! One star is far too high for this company!

Unfortunately we saw the reviews too late. DO NOT buy. This is a con. The item received is grossly misadvertised and sold under false pretences. The company will do nothing but refuse and try to distract you from a refund. Terrible people running an awful company. AVOID.

DO NOT trust fake reviews sites set up to feed the lie.

Deplorable company...we had some faults..reported within a few days...games played with me for 2 weeks..still no resolve...left with c card comapny to sort it..
65 years old and never had this sort of experience. awful..dont touch them.

I Google searched best hoover for pets and Aspirato came up, looked on UK page sounded brilliant so ordered one, after a few days I got suspicious that I hadn't had an email to say it had been dispatched then searched to see if company is legit and read these reviews. I tried to cancel my order but was told it had been dispatched. Have raised a dispute with my bank. This company is advertising fraudulently they are not UK based. I guess the info on best hoover is fake too. My bank has cancelled my card as they have my details, might be a good idea for others to do also.

ANY POTENTIAL BUYERS - IF NOT ORDERED - PLEASE DO NOT.
READ ALL THE NEGATIVE REVIEWS

Ordered item , then read reviews and tried to cancel.
As previous customers told item dispatched within a short time of ordering.
Tried in vain to cancel, eventually item arrived.
Then the process or not of returning started.
I got the usual 5% discount if kept, then 10% discount if kept then 15% discount if kept, then nothing. Then told to contact another company and got the same rubbish email with discount x 3.The nothing.
Think everybody on Trust Pilot should get together and write to Trading Standards. I am trying via my bank to get refund.
But at the moment the impression I get get your order your fault.

I feel so embarrassed at getting scammed by this so called company.
So please read my review and whatever you do don't get caught out like I did.
The vacume cleaner is an absolute waste of time !!!
I got totally took in by the advertising video and of course what looked to be a great price !
THE REALITY........A TRUE SCAM !
PLEASE PLEASE PLEASE don't purchase one of these absolutely awful vacumes !
I Sent them an email asking for an address to return it.
You think this is an English company but its actually a Chinese Scam.
I Sent them no less then 50 emails asking for a refund for this awful product.
The first reply you get is a generic email offering a 5% refund ....£8.95 for a piece of useless plastic.
The second generic email offers you 10%.
Finally, no matter what email you send them trying to get a refund or return this is the final reply you will ever get back.
GO NO WHERE NEAR THEM
Dear customer,

We are sorry for any problem.

Returning the product is a hassle because you need to send it back to China and we don't think both of us want it to happen.

In this case, how about we offer 15% off for this order and you can keep it.

If you insist to return it, you need to bear the shipping cost, customs clearance fee, etc.

Once it encounter customs problems, the items will not be delivered.

If you decide to return it, please make our product clean. After we receive the package, we will check the product.

If it affects the secondary sales, we will deduct a certain fee from you or even not refund you.

Keep safe and healthy,

Best regards,

Aspirato

SCAM SCAM SCAM SCAM

The vacuum is ok, it runs out of charge quickly and takes ages to recharge.

1 star is to much for these conning people, they advertise this wonderful product at £179 and a UK company who will refund in full within 14 days if not happy. AVOID at all costs , the product is rubbish no better than one at £19.99 suction is poor dust falls out when its stopped , have to keep finger on the on button when it decides to work. Asked to cancel before it was delivered told no , have been asking 28 emails later for a full refund and return address , all you get is a genaric email stating 10 or 15% refund and keep the product , which I would definately not want , latest is you will have to send it back to China and bare all costs and then you still might not get a refund. Have contacted Trading Standards international e-team who give a link to Citizens advice , and have put in a retail dispute with my bank . These people should not be allowed to rip people off , and if they can afford to give 15% back and lose a vacuum so called costing £179 , YEP mE and few others are the mugs , so heed my advice and do not give these people your hadr earnt money

This is a great lightweight cleaner. It is much better than the Dyson V10 I have. Easier to use, you don't have to keep your finger on the button it's much lighter just as powerful and well over half the price of the v10 I purchased.

After sales service shocking
Sent several pictures of pictures which were requested. Kept being asked to send more as pictures were blurry but they were very clear.
Keep getting fobbed off since 7/10/23

I had very similar experience with this product and company, very poor suction and lost power very quickly
Although a review suggested it was a danish company with excellent qualities it was nothing of the sort. They did not let me cancel the order and made impossible to return it threatening they may not refund me even if I returned it paying postage and customs myself
DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY

Awful company I agree with all the negatives reviews but just wish I'd read them before I purchased have also noticed all the positive review are only single post so I guess these reviews were all bought what a shame this happens to distort honest review. Bought through Klarna and still waiting for a resolution.

Clearly a scam. It is mandatory in the UK to give customers 14 days to return goods bought on the internet. Asking customers to return goods to China is not acceptable when you are posing as a UK company. It is fraud (i.e. sell you a rubbish product and then spring it on you, oh yeah you have to send returns to China as if that's something reputable companies do) designed to prevent you from returning the goods for a full refund. They hope you don't realise it's a fraud so you don't report it and they can keep making money off rubbish.
Everyone affected should complain to the National Trading Standards e-crime team. They have been set up by the Government to stop online fraudsters. Once they receive enough complaints they will take the website down.
Their email address is available on their website in the contact us section. Get on it people!
Also contact bank to let them know what has happened. It's possible to get money back.