assetzcapital.co.ukReviews 

1,306
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I did not read the reviews before i was in touch with Assetzcapital about refinancing some property in Birmingham. After some very positive phone calls and emails they went completely quiet and i've... See more

Rated 1 out of 5 stars

Tracked back in the previous TrustPilot comments for Assetz. There's a positive comment in Nov 2022. Nothing positive since then. Someone offers as much as a 2* review, everything else since then i... See more

Rated 1 out of 5 stars

Would be Zero stars if available...a truly awful experience. Used to pay OK interest rates on easy-access accounts but that all got locked up for years from 2020. Then they magically changed the accou... See more

Rated 1 out of 5 stars

40% reduction in my investment level, not able to withdraw money 11 months, cash withdrawal queue changed then changes again , default forecasts totally inadequate and grossly understated , managemen... See more

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1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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No history of asking for reviews

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1.3

All reviews

(1,306)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Apprehensive at first, but now completely sold on Assetz.

I was apprehensive when I first invested in early 2019, but my confidence with the Assetz platform has grown considerably over time, as have the funds I've invested. Assetz is very diligently managed, as witnessed by their handling of the fallout from the C19 pandemic. Since investing in savings accounts is now effectively a loss-maker, Assetz offers good interest rates and return on your investment, particularly if you make use of the tax-free ISA. Althought it's not covered by the FSCS compensation scheme, I feel comfortable that it's a relatively safe place to keep and grow your savings and offers a good alternative to investing in stocks and shares.

April 29, 2021
Rated 5 out of 5 stars

My best choice

I have invested this years Isa allowance and the previous 2 years with Assetz Capital and am more than happy with the performance. I understand and accept the risks and reckon if I'm doing P2P, Assetz Capital is my best choice

April 28, 2021
Rated 4 out of 5 stars

Policies

The explanations of how to invest or withdraw money are really complicated and I ended up asking the Help system - quick response thank you.
I would like a bit more detail on their environmental policies. The money is mainly in house building: do you require borrowers to go beyond the minimum on eg insulation or alternative heating systems? And do you favour schemes that build for lower-income people to buy, or anybody to rent? There is such an emphasis on house ownership and very little on ethical and professionally managed renting.

April 28, 2021
Rated 4 out of 5 stars

I've been investing through Assetz…

I've been investing through Assetz Capital for four years now and so far I have high confidence in their judgment. I did put some money in their Green Energy Account, which was badly affected by a change in goverment policy, but Assetz has done its best to cover most of the losses from its reserves. It has weathered the Covid crisis remarkably well. It gives ample information about loans for the investor to judge. The main problem now is that there are very few projects to invest in

April 28, 2021
Unprompted review
Rated 1 out of 5 stars

My account was finally sorted a few…

My account was finally sorted a few weeks ago - good. However what concerns me is that trust pilot continues to allow a false positive rating of the company by allowing ‘invited ‘ reviews to distort the picture.
How can ‘trust pilot’ be trusted?

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly charm

Fantastic customer service with really friendly staff who genuinely care about their customers.

April 12, 2021
Rated 4 out of 5 stars

great business

great business, as a lender I felt supported through this last tricky 12 months, only gripe is platform is complicated to use.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Swift clear Chat response

I was stuck with my bank on the phone, needed to check a reference and method to transfer very quickly. The Assetz chat person answered each question quickly and efficiently.

April 8, 2021
Unprompted review
Rated 5 out of 5 stars

Customer Service

I needed to phone regarding my investment account.
The matter was dealt with by Wendy who had a very pleasant telephone manner.
She dealt with my inquiry speedily and efficiently and to my total satisfaction.
I would like to add that I have been investing with Assetz Capital for more than 5 years and have always been totally happy with all aspects of investing and communicating with them.

April 6, 2021

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