Assurance Wireless Reviews 439

ALERT FCC AND ELON MUSK and State ATTORNEY GENERAL.
COMPANY IS STEALING TAX PAYER MONEY.
WISH I had looked them up before all the grief they have put me through at 73 years old.
Anyone that has used Asurrance should change your passwords and phone and numbers.
This company claims I never had an account when I wanted to transfer to another company because of their odd behaviors which alerted me something was wrong.
Will be reporting then to the State Attirney General on line.

i received phone from assurance wireless 2/5/25 the same day it said corrupted my data, so i factory reset, went back to corrupted phone. as i look in account there was 560 mins already used by 2/8/25 i have not used phone was 560 mins the 3rd day.found out aw using my mins no one has number acct says assurance wireless all this is mixed up . from 2023-2024 assurance was using my personal info the reasons i could not get a government phone i have letters saying service was gone 3 letters and they used my service 1 full year mind you i had no government phone as i could not get one because these people had my info. i filed complaint 2 years later and sent a fu phone and have me on edge 2g there is no 2g they kept changing my pass code. why are these people in the phillipines conducting usa business? knowing stupid usa folks going to be data breaches? now my phone 5g they told me that my phone was locked, it was not 3 days ago i went online and switched phones , they say its recorded then all hang ups recorded as well. USA yall savages for allowing all this evil on earth . you people are horrible in usa and 3rd world countries everyone supposed to be treated fair usa treat these folk better than bac.... mortified you ppl not recommended i had the fcc me , you at assurance wireless and others would be terminated. ASAP

Worse customer service ever. (5 ) hour long phone calls to check my application status and told each time my phone is on its way. Each employee tells you a different story. unreliable service ever!!

Waiting and waiting and waiting
Calling and calling and calling
For 6 months now I have been trying to restore my service and replace broken phone...I have been lied to constantly...If I wasn't on a fixed income I would have just bought the phone..

I give Assurance Wireless credit because they kept our phones going even though the government pulled out of the ACP program and it's only lifeline now. They made it work so we can keep our phones, unfortunately I am going to have to now pay for a phone because even though they give us 4 GB a month, I use one gigabyte per day! So when i usevmy free 4 gigs, browsing is so slow its like being on dial up. Apps use much less data so doordash Works okay, although I can't upload photos. I don't stream videos or anything. It's the government that pulled the funding it's not assurances fault. Assurance Wireless is like any cheap thing like Spirit Airlines everything is fine, unless you have a problem. Yes my phone broke they wanted me to charge $79 to send a new phone I just bought a TracFone and put my Assurance Sim in it and it worked.

This has got to be some of the worst customer service ever. They straightup lied to me several times. I've been without phone service for 6 weeks and missed many opportunities, been fined, can't log in to anything because of these apathetic fools.

Just another zero stars review. I am disabled and can't walk very well with only one leg. I had assurance for a long time and when I had the acp, the data was truly unlimited, although they would send text messages saying you were over the limit but they never cut the data off. I was happy with them and then acp left and they switched me over to lifeline--of which I originally started out on with them. And then just last week, my phone states 'emergency calls only' and a notification that the SIM was not 'provisioned for voice' they had already a month earlier shut the data off and I wasn't even getting ANY data, so I had to pay for a home wifi plan thru tmobile. When I messaged them on FB, they tell me that I have to have a working phone so that I can receive a text message with this security code-so that they could make sure it was me! When I explained to them that I didn't have any other phone, couldn't walk to my neighbors house to borrow their phone and my family had all passed away, and how the hell am I going to be able to get any food now?? They said, sorry-let us know when you have a working phone so we can text you. I sure hope they lose the millions of tax paying dollars they are stealing from us because they are fraudulently taking it! I am now waiting on the nine dollars a month plan from MINGLE. I sure hope I have a voice phone soon.

I applied to the assurance wireless free phone program. I was approved through the national verifier and was told it would take 7-10 days for an approval letter, and 7-10 days for the phone to come in. I waited for over a month, and still received no approval letter, and no phone. Every time I would call, they said my application was still pending. It started on October 10, 2024.

I was just transfereed back to t mobile while asking assurance multiple employees and management how it is possible to order a device from assurance only to receive a device with no working sim card which was also listed on the purchase receipt. It's obvious sabotage. The customer service is worse than I've ever seen and i wish i could take my number elsewhere, but even that is rigged. Straight form of bondage

In trying to help a friend replace her dead Assurance Wireless phone, I called their phone shop store 3 times. After long waits the recording would say to leave my name and number, they would call back. Never called back. I tried several times t9 buy a phone from their store online but could never get the form to complete. Subsequently got a message from my credit card that it was a "suspicious transaction" and was denied. No indication from Assurance that the card denied it.
Called their Customer Service number, explained the difficulty I was having, she said she would send a replacement phone and it would take 8 to 10 business days. After two weeks, no phone, I call Customer Service again. She "looks into it" (long wait online), comes back to say that "the back office denied it" but they never notified me of that!
This would be a zero stars review except that after I bought a phone on Amazon it was very easy to get it activated by Assurance.

Woe unto anyone who is a current or future customer of this provider. Assurance may have been, very long ago, competent, but dealing with them is an absolute nightmare now. I was an ACP customer in Oregon with Assurance, and moved to Minnesota where I wanted to stay with Assurance but use their Lifeline service there instead (since the ACP has been dissolved), but Assurance could absolutely not make this happen. They could not figure out how to do it, and kept giving me instructions that never worked. And! No matter how much I tried to explain the problem, it never NEVER helped. Many many hours of waiting in-queue, and many many hours of frustration on the phone with their CS staff. There was one lady there who I would constantly get who gave out wrong information & refused to give me my account number when I asked for it so I could LEAVE Assurance forever. Just abysmal service and CSRs who might want to help but just are unable. Run far away from this outfit if you value your time and sanity.

Tried to add data minutes to my phone plan, both on line and by calling them on the phone at 611. Hold times were over one hour.
Five credit cards were turned down for "technical difficulties." Agents on phone were from out of the USA.
All information relayed to the agent required repeating every letter of my name and every number of my credit cards multiple times.
I wasted many hours, and was not able to add data to my phone plan.
I was told to go to a store and purchase a pin number. I will not use Assurance Wireless ever again. Extremely disapointed!

I’ve had assurance since 2019. Most of that time was fairly good. Then recently it was time to recertify. No problem. I thought. The guy from assurance told me I’m set and I’ll have a new phone in 7 days. 10 days later,I called and they said I had to recertify. I have the recertification number and gave it to them every time since. 4 times a was approved,but no phone came. Two times are still up in the air. Once the lady told me to go to Walmart,and have the guys outside with the phones help me. And all the time I keep getting texts saying to use my phone once a month or lose my free service,and that my account has been refilled. Are they collecting money for me to be in this program and just leaving me hanging without service?

I used to be a Lifeline user when there was no other choice. Disgusting vultures that would steal data that I needed for my JOB, so I was ecstatic when I learned about Assurance Wireless. The service used to be better all around; including the ability to get a 21st century phone.
Now AssWireless has merged with Lifeline; data has gone from unlimited to 4.5 per month; which of course AssLine immediately began stealing. Every time data usage went under 2 GB; LifeLine would claim that all of the allotted data had been used. Now that they're a monopoly with no accountability or competition; they're back to their old tricks. It's so useless now that I'm going to have to change jobs. They're morally bankrupt and proud of it.

I had the Lifeline account for years. Now I can no longer use service even after they get paid $15 for unlimited. They stole from my account! And website is a joke as it always experiencing tech difficulty. SCAM!

This is the WORST mobile service in the world! No customer service, unreliable, scam company. What's worse, is they are now sending fraudulent text messages to customers of other providers, telling them that their service will end on November 8, 2024 and providing a link to switch to Assurance Wireless.

Customer service is ridiculous. Unrealistic and unreasonable solutions provided. They are a joke.

There is a significant drain on my data allowance without me even using any apps or the internet. In the first place, I did all the necessary steps to prevent this from happening before I even reported this issue to ASSURANCE WIRELESS. I set my Data Saver "on' and uninstalled all the built-in data consuming features like interactive gaming and music streaming apps. I never set-up my email nor Social Media and even blocked data for specific apps like weather and news.

The above issue had been reported to AW so many times. Customer Representatives did their trouble-shooting methodologies and didn't work.

Why is my phone using so much data when I am not even using it? I only use my phone for 'VOICE' that is calling and receiving calls but mostly calling because most of the time my device is turn-off. I NEED AN ANSWER, ASSURANCE WIRELESS!

I switched wireless companies in June when I recertified with Lifeline program. My previous wireless company had issues with the data so I switched to Assurance.
When I called back in June to ask about plans available for the Lifeline program the agent was helpful and gave me the plans and benefits with Lifeline. A FREE phone came to new customers but not at the customers choice but I asked them to put a request for a Samsung phone the agent assured me that I would get a good phone.
After a week my phone arrived and it was a Blu mini phone I never heard of that company and it looked very cheaply made.It looked like it was for my grandson who is 7yrs old.
After I got it the screen started freezing up,I couldn't switch it off I would have to take the battery out to get it to reboot.This happened very consistently and I only had it for a month.
August 30 I called Assurance wireless and they said they would send me a replacement phone. I explained to the agent I don't want this toy phone that it was very cheap and it wasn't a reliable phone it would be a problem. I wanted a decent phone a brand name that people would recognize. Some people said it looked like a kids play phone and never heard of the make BLU mini phone. Assurance sent me the same phone which I declined and 2 other phones by FOXX which was so cheap . How embarrassing! I explained I am not satisfied with these toy phones I want a good phone not some cracker box toy phone. The agents were kinda nice and reassured me that I would get a better phone. I told them DO NOT SEND ME A PHONE MADE BY A COMPANY THAT IS NOT KNOWN BRAND THAT US NOT FAMILIAR WITH. The agents said don't worry will take of you and send a replacement phone. They sent 3 phones 2 FOXX phones,1BLU mini studio phone like the first one sent to me. I was upset and called the next day that I refuse to use these toy phones that would not work and I'll send it back to them.
How awkward, they didn't want their own phones back which never was open or used ?! That was a big red flag not taking back your own company phones unused and I would pay the shipping cost. They didn't want it. 3 phones laand my issue still unresolved. It been excuses and the inconsistent, communication skills are terrible and 2 twice the proper form to file my request was not valid and got cancelled. I explained to this agent Joy that how would I know that why didn't someone email me or call. No follow up,no NOTHING. Like I'm supposed to read their minds,I'm talented but I don't perform mind reading or miracles! The nerve of these people. Joy the agent was the first rudest, unprofessional agent from them all. She started answering with rude remarks and literally said "You should be greatful what you have" I was appalled and literally shocked. Your an agent telling me "be greatful" I was outraged and started going off I just couldn't take these customer service agents with attitudes and NO customer service what do ever. Very unprofessional unpleasant, inefficient,rude and most of them can barely speak English in a manner where I can understand them. Another skill of theirs when they don't want to deal with you they say " Hello?? I can't hear you... Hello?,Hello? To have them hung up on you after you waited 30mins to finally talk to someone and after a 1 1/2 hours on the phone nothing was resolved. Joy was rude and obnoxious with her condescending remarks. Than this agent Ann was a real fruit cake and that's being polite she hung up on me twice the first time refused to apologize to me and had the nerve lie to me and twist it around to make like I was lying and hung up and her after she said to me this is the first time she talked me. Which was a LIE after she ratted out her own self what a joke She literally told on herself and lied to me cause she couldn't remember what she told me what a classic fool in the making She made herself look like a liar and a fool.If your gonna lie remember what you said.This agents make Assurance wireless look bad.The company you work for the service you provide reflects back to the company in how you customer support service provides and how consistent they are. That is not a company that cares about their customers needs and can provide. Most of the employees don't have customer service skills and aren't able to resolve or be humble with the customer. Ann made me feel that I was a liar and would continuesly refused to take accountability for her actions.I was a Guest Service Agent/ Room Reservationist for a major hotel for 7yrs&never in person or on the phone with a guest talk in a unprofessional matter or any of my co workers. Whether if the guest is wrong or right the guest/customer is ALWAYS right in a appropriate matter that is.The customer skills communication skills, etiquette skills,is below the expectations I didn't want to rate the company a 1star either but in order to write this review I had to.

Given a Federal Contract for Lifeline cell phone program for disabled and seniors, they are defrauding this FCC Program. I was accepted to program on Sep 4 within 5 minutes, yet 26 days later with 20 calls to Cust. Service, my US Senator and FCC Formal Complaint still no phone or Lifeline service. The Cust. Service is useless and powerless and there is no Service. The speed of modern light is measured by the month for Ass. Wireless, I am sure that they are raking in the federal funds for the Lifeline program, but not providing the promised service. This could be a deadly proposition for the disabled and seniors.