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See what reviewers are saying

Rated 4 out of 5 stars

With my last encounter, the representative was very helpful and knowledgeable. I began with an online quote but when changes to the original quote needed to be made I encountered difficulty; then ch... See more

Rated 5 out of 5 stars

At the beginning of starting any new business the hurdles seem endless and obtaining business insurance, I thought would be the most daunting. I didn't know exactly what to or how I should fill out... See more

Rated 5 out of 5 stars

My experience was well. I had some questions I needed answered before I was able to make my purchase, They were very responsive via email and chat. It does seem maybe there are no operators sometimes... See more

Company details

  1. Insurance Agency
  2. Financial Consultant

Information provided by various external sources

AssureStart is a technology company that’s changing the way small businesses buy general liability and property insurance. With 24/7 online access, small business owners can apply, get coverage recommendations and a rate quote, and purchase a basic business owner’s policy in a matter of minutes – with a downloadable certificate of Insurance available at the point of sale. The process is fast, convenient and paperless. And because we sell direct to small businesses, we can pass along expense savings in the form of more competitive rates.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

72 reviews

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Rated 5 out of 5 stars

Couldn't ask for better service!

I called in with questions not long after purchasing my policy and was greeted by Pauline who helped make changes and was articulate and helpful in advising me. My experience with AssureStart has been nothing but fabulous!

December 2, 2014
Unprompted review
Rated 5 out of 5 stars

Very Easy

I've searched around for insurance and yours by far was the easiest and the quickest with the least amount of trouble and headache.

Thank you!

December 2, 2014
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I am glad I gave AssureStart a try. I needed insurance for my cleaning service and the individual I dealt with answered all my questions without missing a beat not to mention saving me quite a bit of money.

December 2, 2014
Unprompted review
AssureStart logo

Reply from AssureStart

Glad to have you as a customer. And very pleased that you were happy with our website and customer service team.
Tell your friends! We love small business owners.

Rated 5 out of 5 stars

Superior customer service!

I called AssureStart for a quote on small business insurance at a new location. They were not my first call, but they were the first company that did more than ask the necessary questions to fill out a form. Pauline made me feel like she truly wanted to understand my business. She asked great questions and even looked at my website and the website for the new location!

In a time of online quotes in 15 minutes or less, I was very pleased to find AssureStart and actual customer care!

November 24, 2014
Unprompted review
AssureStart logo

Reply from AssureStart

Thanks for such a great review. We are in full agreement that our customer service team is top notch. We are glad to have you as a customer and look forward to a long relationship.

Thanks!

Denise Larzalere
Chief Service Officer
AssureStart.com

Rated 5 out of 5 stars

AMAZING customer service and product!

I searched for weeks with many insurance companies and was very frustrated with the answer "NO" I got from most. I then started to look outside the "BIG BOX" insurance and was amazed to find exactly what I was needing here at AssureStart!

They had the coverage I needed and more, great service and speedy enrollment. Rebecca answered all of my questions, offered options, covered all my needs and helped me sign up!

If you are a small business and need insurance, this is the place for you!

November 16, 2014
Unprompted review
Rated 5 out of 5 stars

Easiest Way to Purchase Small Business Insurance

I was able to get a price quote in only about 5 minutes on this website. What I liked most is that I could look at all of the different limits and deductibles and quickly see how a higher limit or lower deductible affected my premium. I finished the quotation, entered my credit card information, and printed out a Declarations Page without any problems at all.

November 13, 2014
Unprompted review
Rated 5 out of 5 stars

Sign-up was easy

Because I just bought the business owner policy today, I really can't say much more than the enrollment process was smooth with no problems and the premium was attractive relative to alternatives. I was able to download my insurance certificate and everything seems fine.

October 29, 2014
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

Absolutely loved the quick quote and sign up process, without referring to an agent. I cannot believe anyone would subject themselves to an agent anymore.

October 13, 2014
Unprompted review
Rated 5 out of 5 stars

Great for non-traditional small businesses who operate outside of the usual "9-5 business hours"

Very convenient! The sales person was knowledgeable, willing to figure out how to accommodate my "non-traditional" business, and not patronizing or annoyed by my many questions and paranoia about getting the policy right.

I like that I can speak directly to someone on the phone without holding and being transferred to multiple departments or in the case of a broker--to other outside companies for a quote. It was also very easy to chat online and I like the design/user interface of the site and customer account pages.

After spending half a day on the phone, most of the time on-hold, just trying to get questions answered with other companies, including the previous company I held a policy with, I was relieved to find this company in a last ditched effort to make something happen today/before the weekend and was able to actually obtain a policy through AssureStart in under an hour. This was after being told by 2 different agents/companies that I would "have to realistically wait until Monday for anyone to help me." With hours until 12 am EST, they were able to accomodate the few inquiries I had while exploring the site and company after I made the purchase.

My only concern is that I now see that my insurer, Midvale Indemnity Co, has reorganized after going through liquidation as Lumbermens according to the Texas Department of Insurance. I am not sure what that means for me...I will try not to be nervous about my decision as I normally go through arts organizations that do all the homework for me to purchase these products for my small business.

I would and will recommend this Co. to others--many in the creative class are grossly under-insured.

October 4, 2014
Unprompted review
AssureStart logo

Reply from AssureStart

Thank you for the nice review! So glad that we were able to help you out. I wanted to comment regarding your comment of concern. Midvale Insurance is owned by American Family insurance and is very financially sound. In June of 2012, American Family entered into an agreement to purchase Lumbermens Casualty Insurance Company (“LCIC”), as a “clean” shell company. LCIC was a subsidiary of the Illinois-based Lumbermens Mutual Casualty Company, which was placed in rehabilitation by order of an Illinois Circuit Court on July 2, 2012.

What that really means is that prior to American Family purchasing the "shell" and renaming it to Midvale, there were issues which required it to liquidate. It is fairly common for Insurance Companies to purchase the shell of companies and rename.

You are with a financially sound company and thank you!

Denise Larzalere
Chief Service Officer
AssureStart Insurance

Rated 5 out of 5 stars

Finally a "live chat" that truly helps

Thumbs up for Karen, who patiently and with expert knowledge solved each of my doubts to get my first insurance as a freelance sole proprietor photographer.

The live chat experience becomes more humane (and useful) if you have someone on the other side who knows what they're doing and are willing to help you get your goal.

Great job!

September 16, 2014
Unprompted review

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