Ordered a dress in September but never received it. I have been requesting a refund for almost three months now and no response. This company is a complete scam.
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See what reviewers are saying
This website is a ***SCAM*** please beware! Do not order from here. Ordered a month ago, goods never came!!! They ignored direct messages on Instagram but they’re deleting comments from t... See more
AVOID - I wish I had read these reviews first. I placed an order on 9th November, 12 working days later I receive shipping confirmation but the tracking number is wrong and does not update.... See more
My experience of this company echoes that of many others ! I ordered a jumper nearly five weeks ago, emailed three times, no response, I opened a grievance via PayPal then I got a response. Two differ... See more
Company replied
1.4
Bad
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Perfect
Very helpful customer service!
Delivery time exactly as specified and beautiful items
March 8, 2022
Unprompted review
Best corset ever
I have been looking for you emerald corset for so long, I can’t wait for it to arrive!
March 8, 2022
Unprompted review
Nothing like the picture
Nothing like the picture, length was very short and could only be worn as a jumper not a dress, recieved the wrong colour belt to go aswell.
March 1, 2022
Reply from Asteria Fashion
Hi,
Thank you for taking the time to leave us a review!
We are sorry to hear you feel your order was nothing like our photos on our site. We do our best to show the full detail of our products by using real Instagram influencer photos and real life photos off & on models.
I have had a look and cannot see any email from you to discuss this so we can resolve the issue?
Please do email us so we can help resolve this asap at info@asteria-fashion.com
Asteria
x
My experience of this company echoes…
My experience of this company echoes that of many others ! I ordered a jumper nearly five weeks ago, emailed three times, no response, I opened a grievance via PayPal then I got a response. Two different tracking numbers were entered, when I queried this with the company their reply was that tracking numbers do change in transit ! (Never experienced this before?) I asked for a full refund, only to be told the item is in transit so that a refund isn’t possible ! I would not recommend anyone dealing with this company !
February 26, 2022
Reply from Asteria Fashion
Hi,
Thank you for taking the time to leave us a review!
We are sorry to hear you have had this experience. I have had a look and can see we have responded to all of your emails, providing you with tracking updates plus explained the reasons for why we couldn't refund you. Our tracking can sometimes update which we state on our shipping policy - this is because we ship from overseas so tracking numbers can update if they are held in customs. Unfortunately this out of our control.
We did state that we would be more than happy for you to return the items back to us on 26th February 2022 but we didn't have any response and I can now see your order has been delivered?
Please do email us so we can help resolve this asap at info@asteria-fashion.com
Asteria
x
Not impressed
I needed a refund because my item came dirty and also looked nothing like the picture. It was so hard to get hold of anyone and I was scared I wasn’t gonna get my refund because I’d get a reply every 3 days or whatever. Poor service, I had to pay for the return, didn’t get the refund for shipping - probably because the item was dropshipped straight from China. The company couldn’t be bothered to brand their packaging or anything so really poor business skills. If they’re not gonna brand their items I might as well have bought it straight from AliExpress for cheaper.
February 13, 2022
Ordering was no issue but when trying…
Ordering was no issue but when trying to return items it was a different story. I ordered items on Christmas Day, returned two items and still not received the refund. I was told to re order my item which I had returned due to it being to big, which is what I done and I never received that item but received a refund which I didn’t request. I reported this issue via email and got totally blanked.
February 13, 2022
Horrile item as quality and size dont…
Horrile item as quality and size dont fit wnd they refuse to refund me
February 9, 2022
Took nearly 2 weeks to arrive and then…
Took nearly 2 weeks to arrive and then when it came it looked nothing like the photo
February 9, 2022
Over 5 weeks and not received my order!!!!
Well to be sent review emails is a bit of a joke considering I haven’t even received my order, which was ordered over 5 weeks ago now.
February 8, 2022
So the top looks nothing a like it says…
So the top looks nothing a like it says a knitted jumper it not waited over a mouth for it to come would like a refund
February 5, 2022
Did not receive my items!!
Did not receive my items, was told an investigation would take place but was just ignored since, shocking!
January 25, 2022
Reply from Asteria Fashion
Hi Toni,
Thank you for taking the time to leave a review.
We are so sorry you feel that you have been ignored. We have been in constant communication with you and responded straight away to all emails.
We did send you the tracking info to show that your items were in fact delivered. We have promised to submit a full investigation with Royal Mail that is still ongoing - we will update you once this has been resolved.
Anything else, please feel free to email us info@asteria-fashion.com
Thank you
Asteria
x
Terrible communication
Terrible communication, cheap product, sizes off. Would not use again. Disappointed
January 23, 2022
Reply from Asteria Fashion
Hi Emily,
Thank you for taking the time to leave us a review. We are so sorry you do not feel happy with your order.
We have now contacted you to find out more information as we haven't had any direct communication for us to be slow in communication? or to complain on the quality of the products you ordered?
We would like to resolve this for you so we will await your response via email :)
Have a lovely evening,
Asteria
x
Awful at replying
Awful at replying, as I have returned a parcel 2 weeks ago now and still have no refund or even been told they have received the package.
January 22, 2022
Reply from Asteria Fashion
Hi Chloe,
Thank you for taking the time to leave us a review.
We did respond to your email on 20th January and we refunded your order. We are surprised this review was left as we have already refunded you and confirmed this by a direct and automated email confirmation?
If you haven't received this, please do reach out via email info@asteria-fashion & someone from our team will be more than happy to help :)
Thank you
Asteria
x
It is not straightforward trying to get…
It is not straightforward trying to get a refund, you have to mail to ask this is the first website i have seen this on. You should be able to creat your owe sending back label. Then you have 14 days to send goods back but they are not mailing me back to be able to send the goods, just not a very good service and they never have anyone on the live chat to speak with.
I really do appreciate the below response from the company, i would like to add the quality of the coat i did purchase was really good it was just too big on me.. i am more understand after the reply back below.
January 8, 2022
Reply from Asteria Fashion
Hi Sandy,
We are so sorry to hear of your experience. We are only a small business and we try our best to give our customers the best possible experience whether that is purchasing or looking to return items.
As per the notice on our site, we stated that our offices were closed between 25th December - 8th January. We have checked and can see we responded to your email on 8th January to sort and organise the return for you.
I can see this has now all been resolved for you :)
Thank you
Asteria
x
The service is excellent
The service is excellent. Queries are answered as quickly as humanly possible. Very friendly service Thank you
December 17, 2021
I have no idea when it’s being…
I have no idea when it’s being delivered and no updates
December 1, 2021
Reply from Asteria Fashion
Hi Victoria!
We are so sorry to hear this. We have had a look on our emails and can't seem to find any emails from you regarding your order.
We will be sending you an email now to resolve this asap.
Thank you
Asteria
x
I ordered during their Black Friday…
I ordered during their Black Friday sale and my jacket didn’t come for two weeks. The jacket looks super nice but it’s a bit too big seeing as I’m a size 32 EUR and there xs was 34-36 oh well
November 25, 2021
Unprompted review
Great customer service x
November 20, 2021
Unprompted review
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