Ordered a dress in September but never received it. I have been requesting a refund for almost three months now and no response. This company is a complete scam.
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See what reviewers are saying
This website is a ***SCAM*** please beware! Do not order from here. Ordered a month ago, goods never came!!! They ignored direct messages on Instagram but they’re deleting comments from t... See more
AVOID - I wish I had read these reviews first. I placed an order on 9th November, 12 working days later I receive shipping confirmation but the tracking number is wrong and does not update.... See more
My experience of this company echoes that of many others ! I ordered a jumper nearly five weeks ago, emailed three times, no response, I opened a grievance via PayPal then I got a response. Two differ... See more
Company replied
1.4
Bad
110 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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I haven’t had no emails regarding when…
I haven’t had no emails regarding when I’ll be receiving my parcel and have not yet received my parcel nearly 2 weeks later??
December 13, 2020
Reply from Asteria Fashion
Hi Chloe!
Thank you for your review.
Sorry to hear that you haven't heard from us. Some customers find that their confirmation and shipping emails are going into their junk/spam folder, have you checked there?
Looking at your order, we can see it was placed on the 3rd December and another one on the 4th December. As stated on our site it can take up to 14 days and during peak season a little longer from the despatch date (not the order date and this does not include Sunday's)
We have also had a look to see if we have had any emails from you and we cannot see anything in our inbox. Please email us info@asteria-fashion.com and we will get back to you straight away.
Thank you,
Asteria_uk
x
Great quality
Great quality, I’ve ordered again since receiving my first item. Love all the stuff, thank you!
December 13, 2020
Reply from Asteria Fashion
Hi Hannah,
Thank you so much for a lovely review.
So happy to hear that you love your items!
We look forward to seeing you purchase from us again :)
Have a lovely evening,
Asteria_uk
I ordered several jumpers and knitwear…
I ordered several jumpers and knitwear pieces and I could not have been more thrilled with the quality and the service. The quality of the jumpers is incredible especially when you take into consideration how good the price is! I received all my items before the 10 day expected time and when I messaged the company on Instagram after not receiving an order confirmation they were so sweet and sent that to me straight away! I will certainly be ordering more, supporting small businesses is so important in these times.
December 13, 2020
Unprompted review
Wouldn’t order again
Not only did the delivery take longer than the 14 days I was told, there’s no indication on their website that they don’t offer paid returns so now I have to pay to send an item back that I had to get elsewhere.
December 10, 2020
Unprompted review
Reply from Asteria Fashion
Hi Morgan!
We are really sorry that your order did not arrive on time. We have seen some delays with delivery ATM as we ship from overseas. We hope we will do better next time.
We are still a small business so unfortunately we do not offer paid returns atm. We will add this in bold on our refund policy for the future.
Asteria_uk
x
Loveeeeed the quality of the clothes…
Loveeeeed the quality of the clothes and have so many styles to choose from😍
December 10, 2020
Unprompted review
I ordered 2 items and loved both
I ordered 2 items and loved both. The quality is great, however one item doesn’t suit me. So I am in the process of returning/refund. I used the online help chat for guidance on my return. The response was quick & straightforward. I would definitely shop with Astoria again
December 9, 2020
Unprompted review
I ordered a knitted vest from Asteria…
I ordered a knitted vest from Asteria Fashion, fantastic quality and great value for money! Delivery time is a little longer than usual but delivery time is clear on their website and that’s expected of a small company, so order in advance if for an occasion! I would definitely purchase from here again!
December 6, 2020
Unprompted review
Absolutely in love with the quality
Absolutely in love with the quality. So on trend, great prices and already recieved so many compliments. I will definitely be shopping from Asteria again x
December 6, 2020
Unprompted review
Reply from Asteria Fashion
Thank you so much for such a lovely review. We are excited to see you shopping with us again! x
My first item was delayed and the…
My first item was delayed and the second is still yet to arrive. Quality of the clothing is really good but in terms of postage it is not great.
December 6, 2020
Reply from Asteria Fashion
Hi! Thank you for your review. We are sorry that your second order hasn't arrived. Please send us an email info@asteria-fashion.com and we will look into this for you straight away!
Impressed!
Was a bit worried to start with as there are no reviews for this site. However, the items all came on time and we’re really good quality!
December 6, 2020
Unprompted review
Reply from Asteria Fashion
Thank you so much for such a lovely review. We are excited to see you shopping with us again! x
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