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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the hair is soft, beautiful, and long-lasting with minimal shedding. Many people appreciate the accurate descriptions and the ability to style, color, and reuse the hair. The ordering process is frequently highlighted as smooth and efficient, with many customers receiving their orders promptly. The staff is often described as helpful, kind, and professional, providing excellent communication and support throughout the customer journey. However, some customers were dissatisfied with the customer service, mentioning unresponsiveness, conflicting information, or a lack of assistance with returns and exchanges. A few other people also felt that the hair quality was poor, describing it as synthetic, prone to tangling, or not holding curls as expected. There were also isolated reports of incorrect wig lengths or issues with wig construction, such as clips falling off.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the hair as cute, soft, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the hair quality, describing it as... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Order

Customers generally express satisfaction with their orders. Many reviewers highlight positive aspects such as... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the super fast shipping,... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered on a Tuesday and received my wig by Saturday — just 4 business days! The shipping was super fast. The wig itself is beautiful, the hair is soft, and there’s been no shedding at all, which... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their ship... See more

Company replied

Rated 5 out of 5 stars

I am a loyal returning customer. I’ve used Asteria hair for years. The hair is excellent quality. The bundles color well and can be reused. The service is top tier. There seems to always be someone a... See more

Company replied

Rated 5 out of 5 stars

I've been using Asteria Hair since 2023 for all my bundles and wig purchases, and I’ve been consistently happy with their products and service. The hair quality is amazing—soft, long-lasting, and... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Product Store

Information provided by various external sources

Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.


Contact info

4.1

Great

TrustScore 4 out of 5

425 reviews

5-star
4-star
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1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Hair is lovely and as described on the website !

Hair is very very very nice!
It didn’t take too long for the package to arrive. It came pre plucked and bleached like it said it would! The lace was really thin and very very easy to blend into my skin with a bit of foundation and powder which was amazing.
The only thing I wish for is that the hair was thicker. Luckily I had some extra hair left over from another wig that was the same length as this new wig I ordered so I just sewed it in. But other than that I love the hair, can’t wait to style it and wear it.
The only thing I will be looking for next is longevity, have a plan for this wig to be my every day a wig

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the wrong one…they got it right!

I accidentally ordered the wrong unit with just one week to correct it before I left the country. I reached out to their customer service and they offered a seamless solution. I was sent a new invoice to pay the difference for the correct unit and given a shipping address to return my mistake. Within 5 days I had my new correct wig and it is absolutely beautiful! I’m so thankful their customer service representative was so responsive and helpful. 10/10 minus nothing ❤️

December 17, 2023
Unprompted review
Rated 5 out of 5 stars

This is my THIRD order!

Ok so this is my 3rd wig with Asteria hair and let me tell you, I have never experienced such good customer service and such good hair. I learned about this company throw influencers on YouTube and I was a bit scared at first because sometimes the hair that the influencers receive is not the same that regular customers do. But honestly Asteria proved me wrong. Like I said this is my third time ordering, the hair has been soft and full EVERY SINGLE TIME. The lace is REAL HD lace and bleached, pre plucked. I also had special requests every time, which I was able to communicate throw WHATSAPP seamlessly, and the shipping is fast. I will definitely be ordering more. If you are on the fence about this company, this is your sign to go ahead and order!

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Quality!!!

Great quality bought water wave and in love with the curls. Seller was responsive and very friendly already put in another order with them again!!

November 20, 2023
Unprompted review
Rated 1 out of 5 stars

Asteria Hair 28 inch Body wave 250% density wig

I have ordered a 250% density 28 inch body wave wig which came with a 6 inch wig free. I laughed when I looked at that 6 inch wig anyway the 28 inch wig wig is not full. It looks more like 180% density I paid $447.00 after discount. I did not like the quality of the wig so I complained to the company to do an exchange/refund I just received it 11-15-2023 which was Wednesday. It now Thursday they to me to buy 1 bundle of hair to make the wig fuller. Heck Nawh!… I’m not trying to spend any more money. I told them today 11-16-3023 which is Thursday now they want me to take picture of every angle of the wig. That’s too much doing. I just got the wig all I did was take the wig out of the bag and put it back in the package and contact Asteria Hair. A very bad company to deal with. I have purchased 3 wigs from them. They have been different type of hair from curly, loose wavy, water wavy that I have purchased from them. Please chose 250% density for wavy, and deep wavy if you choose 250% density for curly hair it will be very big hair. Beware of body wavy and straight hair it’s really not that full @ 250% density.
They give you a hard time trying to do a return or exchange asking you to buy more bundles for the wig or why do you want a refund? It’s your money you should be able to do what you want if you don’t like something it wasn’t a customize wig. Lol

From all the way from Rowlett, Texas

Tookie

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Asteria hair where do I start

Asteria hair where do I start ? This company has the best amazing hair . Delivery is fast these wigs last for years extremely good quality have bought 8 wigs already and more wigs to come . Thank you because this hair make me look like a princess !

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

so satisfied

I was well satisfied when my product reached me i gave a 5star because it is great for the value of the price, affordable,and also looks real. I dipped a shade of my foundation just to make it look more realistic i also cut the tips to which gave me a bouncier and fooler look

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Asteria is the best hair company yet

Asteria is the best hair company yet. I have been purchasing hair from them for years and they never disappoint. The communication and customer service just keeps getting better. I love the company and love the customized hair and it's affordability, not to mention the super fast shipping! ⭐️⭐️⭐️⭐️⭐️

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Good quality hair

I've been buying from Asteria Hair since 2020. Really no real issues..this company is EXCELLENT when it comes to communication, they were even willing to change things to make my experience better..i think I'm on my 4th wig from Asteria, i will definitely continue purchasing, the hair quality is nice, human, can be dyed, takes dye/bleach well, affordable, density is usually around 150%
NOT AT ALL PLZ'D WITH THE COLORED HAIR i took the bullet on that one, but the natural blk, i enjoy working with Asteria Hair.

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

Customer service was 10/10.

Customer service was 10/10.. my wig was way too small, they processed my return with just some minor issues, however they did not ignore me . Communication was extremely great. The issue was resolved and I received my hair . Love the wig, hair is soft and very lightweight, some shedding but manageable .I am Having some issues with the lace when gluing it with lace melt spray but I think that’s my wrong doing .I will order from them again base of the wonderful customer service experience.

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing people with good hair that actually care!

I have ordered from Asteria over a dozen times and each time they go above and beyond to ensure your hair is received in a timely manner and that you are satisfied. Most recent I ordered a V part wig but later realized the texture originally chosen was not my favorite. I notified Asteria following them reaching out to confirm my shipping address and to my delight they provided me with their stock list in their local warehouse and allowed me to swap my hair which I received within 2-3 days. Amazing people with good hair that actually care!

September 30, 2023
Unprompted review

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