Aston Martin Reviews 34

Stunning car, stunning service. Aston Martin Manhattan. Special shout out to Mathias.

I am a professional driver. My client has a DBX. The vehicle was stolen & recovered last year. It went to AM, Newort Pagnell for repairs, where it remained for 5 months. On its return, there was severe brake vibration from all corners. It has been to a main dealer where there was a charge of £7,000.00 for brake rotors and pads, although the car had only covered 20,000 miles. Within weeks the problem returned. After 2 months a warranty claim was issued and another replacement was carried out, but the problem returned after a few weeks. I delivered the car to Newport Pagnell where they agreed to submit a warranty claim. This was over three weeks ago and, in the meantime, my client is driving an unroadworthy car. This is a disgrace from a vehicle that cost over £200,000 and has covered under 30,000 miles.

Tried for 6 months to connect with someone, have been told to bugger off from their main customer line, q in New York, the main location in England and multiple dealerships. Don’t waste your money on an Aston Martin. Their customer service has sadly slipped into the same, dismissive, call centers, get passed around, hung up on. No longer a luxury brand, just another cheap one pretending they still are.

Friendly attentive customer service providing detailed information regarding an interest in purchasing an Aston Martin Vantage. During the lead up to final purchase the sales team gained ny full trust and confidence. Needless to say I am completely satisfied with the experience and my eventual purchase

Two words Keith Penman. Brilliant support and advice. Keith listened and talked me through technical aspects as well as purchase to delivery. An asset to the company. Many thanks Keith

It was so refreshing as a woman going into Aston Newcastle to be treated so seriously and friendly by Keith Penman, he made me feel so comfortable which is so unusual for car dealerships.

Many thanks to Michael Hartley for the advice I received today many thanks

In May a van driver accidentally drove in the the nearside wing of our Aston Martin DBX70, a fantastic car. Accidents happen and the van driver behaved in a courteous manner and apologised taking full responsibility.

We still don't have the car back as we are still waiting for parts. Mainly a driver's airbag.

Aston don't seem to care and it seems that all they are interested in is selling a new car. However, they need to sell a few less cars and keep some parts back to assist their customer base.

The last update I had was that it was a commercial issue, which doesn't sound good.

They have lost me as a future customer.

Sick to death of hearing revving engines and squealing tyres. It is nearly 11pm. This company has absolutely zero consideration for its near neighbours. Every night this is now happening.

Aston Martin helipad was built without planning permission and they are still being allowed to use it. For a company that is trying reduce co2 emissions, using a helicopter does not do that

To Whom It May Concern at Aston Martin
We, the residents of Upper Lighthorne, are writing to express our deep distress and urgent concerns regarding the helicopter landing site operated by Aston Martin adjacent to Birdhaven Close. The persistent noise and disruption caused by the frequent take-offs and landings have profoundly affected our lives, infringing upon the peace of our village and the safety of our homes.
For several years, we have endured the invasive roar of helicopter blades spinning mere meters from our doorsteps. The south half of our village bears the brunt of this disturbance, but the reverberations of your actions are felt throughout our community. The tranquillity of our environment has been shattered, replaced by the constant apprehension of another unscheduled flight disrupting our sleep, our work, and our well-being.
The use of this landing site, which lacks the requisite planning permission, is not only a flagrant disregard for local regulations but also a dismissal of the health and safety of those it affects. The repercussions of this activity extend beyond mere inconvenience; they touch upon the very essence of our mental and physical health. Children, night shift workers, and the elderly are particularly vulnerable to these disruptions, which have become an unwelcome fixture of our daily lives.
It is disheartening to note that despite the initial denial of planning permission, the flights have not only persisted but expanded in frequency and duration. The absence of accountability or acknowledgment of wrongdoing on the part of Aston Martin, even in the face of concerted efforts by local councillors, the united voices of our village, and a public petition, is deeply troubling.
We implore you to consider the gravity of our situation. We seek an immediate cessation of these flights and a commitment to finding alternative solutions that do not compromise the sanctity of our homes. We are a community in distress, appealing to your sense of responsibility and humanity to rectify this situation.
We trust that Aston Martin values its neighbours and will take swift action to address our grievances. We look forward to your response and a resolution that restores the peace and safety of Upper Lighthorne.

To Whom It May Concern at Aston Martin

We, the residents of Upper Lighthorne, are writing to express our deep distress and urgent concerns regarding the helicopter landing site operated by Aston Martin adjacent to Birdhaven Close. The persistent noise and disruption caused by the frequent take-offs and landings have profoundly affected our lives, infringing upon the peace of our village and the safety of our homes.

For several years, we have endured the invasive roar of helicopter blades spinning mere meters from our doorsteps. The south half of our village bears the brunt of this disturbance, but the reverberations of your actions are felt throughout our community. The tranquillity of our environment has been shattered, replaced by the constant apprehension of another unscheduled flight disrupting our sleep, our work, and our well-being.

The use of this landing site, which lacks the requisite planning permission, is not only a flagrant disregard for local regulations but also a dismissal of the health and safety of those it affects. The repercussions of this activity extend beyond mere inconvenience; they touch upon the very essence of our mental and physical health. Children, night shift workers, and the elderly are particularly vulnerable to these disruptions, which have become an unwelcome fixture of our daily lives.

It is disheartening to note that despite the initial denial of planning permission, the flights have not only persisted but expanded in frequency and duration. The absence of accountability or acknowledgment of wrongdoing on the part of Aston Martin, even in the face of concerted efforts by local councillors, the united voices of our village, and a public petition, is deeply troubling.

We implore you to consider the gravity of our situation. We seek an immediate cessation of these flights and a commitment to finding alternative solutions that do not compromise the sanctity of our homes. We are a community in distress, appealing to your sense of responsibility and humanity to rectify this situation.

We trust that Aston Martin values its neighbours and will take swift action to address our grievances. We look forward to your response and a resolution that restores the peace and safety of Upper Lighthorne.

Respectfully,

Really Really good service team, went above and beyond to get parts delivered and fitted so I could go to Scotland the following day. Would definitely recommend them to anyone wanting their Aston serviced.

Last year, on 21st July 2023, my Aston Martin DB11 V12 was involved in an accident where I was hit at the back at a speed of 15-20 miles per hour while stationary. I promptly filed a claim with my insurance, and the garage initiated the repair process. However, what should have been a straightforward repair turned into a lengthy ordeal due to Aston Martin's failure to deliver necessary parts.

The majority of the required parts were backordered with an initial estimated delivery in mid-October and completion by the first week of November 2023. Unfortunately, Aston Martin consistently failed to meet these deadlines, citing issues with their suppliers and damaged parts upon delivery as reasons for the delays.

In January 2024, I personally reached out to Aston Martin Lagonda via email and phone to raise a formal complaint regarding the prolonged delay. Lucy responded promptly and assured me that she would address the issue. After several weeks of correspondence involving Aston Martin, their supplier, the garage, and myself, I was informed that the remaining parts would be delivered by mid-February 2024. Lucy also mentioned that Aston Martin would attempt to compensate for the excessive delay, particularly towards the costs of the service.

Despite these assurances, the parts were only delivered in early March, and since then, I have had no further communication from Aston Martin or Lucy. Due to the extensive delay of over 6 months, I missed my MOT deadline, annual service, vehicle tax renewal (as MOT is a prerequisite), and both the annual warranty and car tracking subscriptions expired. While Lucy discussed potential compensation, nothing concrete was agreed upon.

As we approach May 2024, my car is nearly ready for collection, and I am left to manage the costs of the overdue service, MOT, warranty renewal, and tracking subscription. Throughout this entire ordeal, Aston Martin's customer service and after-sales support have been sorely lacking.

I am deeply disappointed by Aston Martin's handling of this situation. It's not merely the inconvenience of having to cover additional costs due to their delays but the false promises and lack of proactive communication that have been most frustrating. Had I not taken the initiative to formally complain, I doubt I would have received the required parts at all.

It is disheartening to see such a decline in service quality from a brand that produces vehicles with a retail price of £200.000. I am sharing this review to make potential customers aware of my experience so that they can make an informed decision about whether it's worth investing in an Aston Martin or be prepared for similar challenges.

An average purchasing experience which went downhill rapidly. When paying for the ‘timeless’ experience you expect a level of professionalism and high standards of car prep.

Instead, what was on offer was a sub standard level of car preparation, a lack of accountability, and frankly all in all an unnecessary argumentative attitude in dealing with the many issues experienced due to the poor car preparation.

The painful experience was topped off by their feedback to the finance company that I had viewed the car twice before collection, when in fact the first I set eyes on the car was collection day - total nonsense.

Fabulous dealership. The salesmen there were extremely helpful and let me browse all the cars that I desired. Thank you.

Travelled up from Beverley to Aston Martin, Newcastle recently to view a DB11. Beautiful car and lovely showroom. Unfortunately I've discovered that at 78 years of age my sports car days are over, but I would just like to thank in particular Chris Thompson (sales executive) for his informative, professional, but not pushy approach. You are left to browse all the beautiful Astons at your leisure, but they are there when you need them for friendly help and advice, a very good experience and well worth a visit, the coffee is excellent as well. Thank you to all the team. Peter.

Aston Martin DBX from The Grange Edinburgh car broken dow 4 times in 2 months had to go to main agents to be fix, car would not even start on the 4th problem, told the garage that the car was not fit for purpose and then the start the bully department with legal teams saying they have the right to fix the problem, but its 4 different problems, and guess where the car is right now yes still in the repair shop after 2 weeks, stay well away they get your money and run, cowboys

Very happy with my new toy! 😏

Bought a used DB11 for £85k
Brakes squeak like the number 57 bus in town
Looks great, sounds like a lorry on braking
Due to track spec brakes that are no good for day to day use
Told to 'warm them up'. Great advise thanks!
Told it was a characteristic and AM refuse to change the brakes to an alternative which they know works, have in stock but refuse to fit under the warrantee
I would not recommend buying one unless the brakes have been changed
Unless you want to sound like a bus that is