Bentley Motors Reviews 34

Below is the letter I sent to the company with the facts and as of today 19/04/2026 I have had no reply and I am still without a car.

"Dear Sirs,
I am writing to you in relation to my vehicle, a Bentley Flying Spur 2008, currently held at your premises, in order to submit a formal complaint regarding a serious failure in the service provided.
The facts outlined below demonstrate a prolonged lack of diligence, a complete absence of communication, and a level of management mendacious, disingenuous and wholly incompatible with the standards expected from an official Bentley Motors dealership:
• In early February 2026, the vehicle displayed a warning on the dashboard and was subsequently transported to your premises on 14/02/2026.
• On 27/02/2026, I accepted the estimate provided by you without delay.
• Since that date, I have made multiple attempts to obtain updates on the progress of the repair, without receiving any response.
• Mr Pedro de la Cruz informed me that the vehicle would be ready for collection on 19/03/2026; this information proved to be incorrect.
• Based on that representation, I arranged travel to Marbella (at cost and inconvenience), only to be informed that the vehicle was not ready, without any explanation or revised completion date.
• Since then, my communications have been consistently ignored, both by email and by telephone.
• I only received a response on 27/03/2026 after contacting you from an alternative email address, and no further follow-up has been provided since that date.

This situation constitutes a clear breach of your contractual obligations, as well as a failure to meet basic standards of professional diligence, transparency, and customer care.
Accordingly, I hereby formally require the following:
1. Written confirmation, within a maximum of 48 hours, of a firm, definitive, and guaranteed completion date for the repair.
2. Failing this, the immediate release of the vehicle for collection, in its current condition.
3. A detailed report outlining the current status of the vehicle, the work carried out to date, and the reasons for the delay. "

Bought a new Flying Spur, beautiful car until it started to stop changing gears, started to rev-up on its own accord. It has done this approximately every 5 to 6 months. Bentley Leeds tried their best to resolve this issue. On May 15 2026 will be 5 years old, they still have not solved this problem. Now I have been told I am not driving it rough enough to clear and clean the catalytic converter. This is the reason why the car is reving-up on its own.
I would not have spent over 200k if I know this car was going to behave like this. This is a luxury car to be treated with respect and gentle driving like I do and not a racing sports car. I am bitterly disappointed. I finally reported this to Bentley motors. Still waiting to be contacted by them.
It is not the kind of service expected from such a prestigious company like Bentley.

Shocking service
I had a Bentley Bentaga with a full warranty
A yellow light came up, so Jack Barkley London
Came and collected it
Then I got a phone call telling me the warranty
Doesn't cover this issue, so they insisted on me paying them £1600 to look at it and find the problem. I refused, so they returned my car with the fault still active
Please have a good think before committing to such an expensive car, don't expect the service that should come with it

Upon booking a visit to the showroom in the North East to spec a car for purchase, the customer service advisor boldly exclaimed “you cannot have the V12 version of this car, I could do you a V8 version but you’ll have to compromise”.

If I’m willing to spend £200k+ on a car, I’m not compromising.

I’d expect better service than this for the price one pays.

I have in the past had bad experiences with other garages, high pressure sales techniques, unfriendly and really quite rude staff. Being female with only rudimentary knowledge I've been taken advantage of. I couldn't be more pleased that my friend put me on to Neil at Bentley Autos. Extremely friendly and very helpful, the true meaning of service with a smile. He's open and honest about what needs to be done now and what can wait and be done later. No pressure, no hard sell just honest advice. My car needed an MOT within the week and he was able to fit me in at short notice, for which I am exceedingly grateful. I find his rates reasonable,I didn't need to sell a kidney or remortgage my house. The free car wash and air-freshner are the cherry on the top of the icing. Thank you so much Neil, you're an absolute legend.

I hate your stupid blonde girl ads

Brought a car from Bentley it was stolen within seconds this car must be the easiest car to steal tracker was disarmed in seconds. After service is terrible can’t even be bothered to return a call. avoid this car like the plague.

Absolute shocking bad , charged for work not done avoid like the plague , I’m having go small claims route

The worst customer service experience I have ever experienced, aftercare skills are zero after buying a car, and it broke down less than 24 hours into ownership. It took over four weeks to address the issue. Tim was rude & inefficient in resolving the issue. I returned the car. Throughout the whole problem process, I didn't think I had ever been mistreated or ignored so severely till I used this dealer. Avoid this dealer at all costs.

I would never deal with this dealership. I purchased a Ferrari online from them. I was assured that all service was up to date, 132 point inspection, blah, blah, blah. It had not been serviced at all. The oil had not been changed. The annual service had not been done. There were 2 recalls outstanding that had not been done. The coolant reservoir was cracked. The electronics were not working, there were sensors not working telling you to immediately stop the car. It came with one key ($1500 for a new one). There were missing carpet panels. It was a smokers car which was not disclosed. The rear view mirror fell off the first time I drove it and was hanging by electrical wires. The salesman was very apologetic and promised to take care of everything. Yet, zero response from them. Nothing. No communication. Zero. I got through on the phone to Omar, who supposedly runs the place. He promised to take car of it. Nothing. They claimed to be very proficient in out of state sales and make sure everything is taken care of on their end so there are not issues. Not true. I reported them to the Indiana Attorney General. And guess what they did? They lied about everything they supposedly told me or supposedly did. These people have no ethics and will get no help if you have an issue after sale based on how they treated me. I rated them as a 1 because you can't gvie a zero.

Purchased a GT in Aug 2021. Vehicle has been great until this tapping noise from the gear box started. Called Bentley for assistance / advice, they informed me they would send a Bentley assistance out to my home address. The AA turned up? He heard the noise and informed me that the AA are not trained in repairing these vehicles and it has to be recovered into Bentley! A hire car would be issued to keep us mobile. Its now 24hrs later no sign of a hire vehicle and no updates from Bentley. The dealership say they have no control over enterprise not having any vehicles to give, surely if Bentley have awarded this contract to them to supply hire vehicles in the event of a breakdown then this is there responsibility to ensure they deliver? So in all this is our first Bentley and we are not impressed and we certainly wont be getting a second!

Don’t waste your money! I purchased a brand new Bentley Bentayga from Bentley Cambridge a year ago.
From day one the vehicle was in and out of the dealership with numerous manufacturing defects. Bentley Cambridge put well over 1000 miles trying to repair my car but one fault with the steering rack rattling and vibrating has never been repaired and instead they expect me to accept it on a £150,000 vehicle. This is a rattle/vibration that Bentley uk (who’s customer service (Tim Hodgson) is non existent) are well aware of as a defect on quite a few Bentayga’s. After many visits to Bentley Cambridge and the fault not being repaired I decided to ask for a replacement vehicle. Bentley Cambridge declined to replace the vehicle instead offering to buy the car back from me below market value. The Bentayga is not a £150,000 vehicle with many parts borrowed from Audi. In fact if your thinking of buying a Bentayga ask for a extended test drive and make sure the vehicle does not pull to the left. This is another fault with the Bentayga so much so that you feel you are fighting the vehicle to keep it in a straight line. Suppose to be a dream car but in reality it is a over priced Audi Q7. Do not buy from Bentley Cambridge. Make promises they don’t keep, damage your car whilst in service, can’t fix faults and there dealer principal speaks a big story but in fact you are just another number. You have been warned!

Bentley motors do not work within the disability discrimination act. And Luke Taylor at the Crewe manufacturing site should be ashamed of himself.

Bought an 2017 Continental, very happy with the great dynamic concept and the comfortable driving feeling, only the grip on the steering wheel isn't the best, regarding the technique it's absolutely amazing, never had such an amazing and strong engine, only the suspension isn't my favourite. A bit too slappy if I drive over 160km/h.

A couple of years ago Bentley were told by Mr Porsche of the company that owns Bentley to become more profitable or else! It would appear the way they are doing that is by sacrificing quality, not the build but the materials. The 2018 /19 cars had the same quality and standards, although somewhat dated technology and annoying quirks they were fun to drive and own , however the new 2020/21 models including the more than 200k in particular the GTC has seen a drop in material quality that has (despite Bentley’s attempt to hide it) been noticed by those who know the brand, everything looks similar but the tell tale signs like leather (we suspect thinner) quality, paint quality, thin and cheap plastic parts including door handles (outside) even the Breitling clock and the Knurled aluminum has been replaced with a plastic looking clock with the Bentley logo (yes it’s got that petty) at this time we are suspecting but unsure of the composition of the *aluminum* parts on the steering wheel stocks and in the car, in the last models these parts especially in cold weather were easily identified by the fact they got cold.Bentley also did a half hearted app (My Bentley) to communicate with the car, frankly it’s an embarrassing useless effort that gives you no functionality except for unlocking doors, the other manufacturers give you full functionality like starting the car (warm up) windows, and all the main functions including map tracking, looks like this awful effort was a box checking exercise with no intent in making in useful. These measures are never going to increase profits but will only serve to drive people to spend their + 200k on the Rolls Royce and Mercedes S Class alternatives when it becomes apparent the quality has indeed dropped. Having looked into this in depth there is no question whatsoever that the quality of materials has been dropped to a mid range *luxury* car, sources indicate they are using cheap plastics, cheaper leather and other components resulting in a build that looks right but the cracks will appear within 2000 miles and still charge the customers over 200k while they get profitable and coast the next decade until the ban of fueled cars comes around in the UK So if your looking for a quality build luxury brand, bypass Bentley

Totally zero respect for workers, these corpo rats think they are better than everyone and at the end they can't even use toilets like normal human beings.

A fantastic customer experience after switching from Porsche to Bentley. The new GTC more than meets my expectations and also shows its best features in the sports field. Good workshop experience. - Erwin Jager

Bentley gets 1 star because they won’t allow you to write a review without giving them at least that. Long story short, I got a nick on my hood. It was a nick like many others I’ve had on numerous vehicles, so I didn’t pay it much mind. Next thing I know, the paint starts to bubble in an area nearby, but not directly adjacent to, the nick. The lifted area continued to spread until the the wind blew the piece off. I requested that Bentley cover the repairs under warranty and they declined, taking the position that “Once the paint was damaged by the impact, it allowed contamination such as water to get behind the paint, and have an effect on the paint adhesion, causing the bubbling.” Bear in mind the “impact they refer to is the nick not initially connected to the bubbled area. So, as I understand it, once you get a chip on the paint of your Bentley, you can basically expect that the paint will continue to bubble and lift up over a larger and larger area, as a matter of course. This is what happened to me and they found it to not be “not a defect in workmanship or materials.” I guarantee you this was not the first chip I’ve ever had on a car and it won’t be my last, but on no other car my husband or I have ever owned has the paint just started to peel off. Even the service manager who services our Urus at the Lamborghini dealership down the street said it should have been covered. Too bad I can’t post my pictures here.

At 20.10.2017 i've purchased a new Bentley GT3-R for my collection at Bentley Zug/Auto 1 AG in Switzerland. The car has been purchased with 12 months extended Warranty with starting date: 22.12.2018

At 20th of november 2019 i couldnt close the back boot anymore. I called the Bentley Customer service and they promised me that into 60-90 minutes there will come a truck to pick up the car and bring it to Bentley Kessel in Lugano. I've never seen a truck and they told me that it wasnt possibile because the car was not registrated. I am car collecter and dont have registrated none of my cars. Sometimes i drive them with special testdrive numberplates. At 21.11.2019 i brought the car to Bentley Kessel in Lugano. They told me that there was a problem with the extended warranty. I send them the documents that i had received from Bentley Zug. They told me that the extended warranty is on the car and that Bentley Kessel have to get paid for the repair costs.

The problem is that Bentley Zug where i bought the car, put the extended warranty on their name and not on my name and now Bentley dont want to pay this case.

I am so frustrated. I bought a car from Sfr. 184'000 with warranty and now they dont want to pay the repair in the warranty period. The treated me also very bad from the customer service when they promised me to get the car. I had to take time off from my company to bring the car to Bentley Kessel Lugano.

I want that Bentley will pay me the repair costs and that Bentley offer me a year extra extended warranty for free, for the bad service what a Premium band as Bentley gave me! Sfr. 184'000 and no service! Its a bloody shame!

Kind regards,


Dennis Vonk
Mobile: +41 (0)76 226 24 78