Astrid & Miyu Reviews 

3,675
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,363 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making them feel comfortable and at ease during their visits. Many highlight the exceptional customer service, noting the staff's helpfulness, attentiveness, and ability to provide excellent advice and guidance. The overall service experience, particularly for piercings, is frequently described as seamless, efficient, and very clean, with clear explanations provided throughout the process. However, some people mentioned issues with product quality, specifically regarding jewelry breaking easily, losing color quickly, or causing skin reactions. A few other people also felt that customer service was lacking in responsiveness or helpfulness, especially concerning returns or gift voucher issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, efficiency, and... See more

Product

Reviewers mention positive feedback about product, praising the outstanding quality, beautiful packaging, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as exceptional, professional,... See more

Service

Clients share positive opinions on service, frequently highlighting the seamless, efficient, and professional... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the outstanding quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter had a wonderful experience at the South Molton branch. We were met by a really friendly, engaging and helpful young lady on Saturday 27th June (apologies for forgetting her name. My daught... See more

Company replied

Rated 5 out of 5 stars

I went to Astrid and miyu King’s Cross for a helix piercing and Berie was my piercer, she was truly amazing I have had many piercings and literally she could not have pierced it any better, she made m... See more

Company replied

Rated 5 out of 5 stars

I got my helix pierced today by Lisa in the Kildare store on Sunday and she is by far the friendliest staff member I encountered in the entire village. She made me feel completely at ease, her hygiene... See more

Company replied

Rated 5 out of 5 stars

Got a hidden helix piercing today with Dobs at the Kings Road branch. He was honestly fantastic -made sure I was happy with the placement, super professional, friendly and the piercing itself w... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

A British brand selling unique, personalised jewellery beautifully designed and hand-crafted in London. Featured in Marie Claire, Elle and others.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(3,675)

1,322 reviews in the last 12 months

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Rated 5 out of 5 stars

Enough time to browse then some help

I was allowed to browse around the shop before someone offered me help. Emma was so sweet and found me my perfect earrings!

May 28, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for taking the time to leave us a review. We're so pleased to hear you had such a great experience instore and that Emma was able to help you find the perfect pair of earrings. We'll be sure to share your lovely feedback with her!

Love A&M x

Rated 5 out of 5 stars

Helix, conch & lobe piercings

I had three piercings done today by lovely Bethan at Astrid & Miyu on Neal Street, London. She was super friendly, caring and knowledgeable. She’d put anyone at ease, support and wouldn’t force any decisions on. I am very pleased with my new piercings (they’re beautiful!) and really glad I booked my appointment with Astrid & Miyu. Thank you xx

May 28, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for taking the time to leave us a review, Blue. We're so pleased to hear Bethan made you feel comfortable and supported throughout your appointment, and that you're loving your new piercings. We'll be sure to pass your lovely feedback on!

Love A&M x

Rated 5 out of 5 stars

Gorgeous bracelet made by Maia in Hampstead

I had a custom bracelet made by Maia at the Hampstead store. The whole experience was really enjoyable and she was so friendly, helped me design my perfect bracelet and put it together beautifully. I couldn’t be happier and she was very attentive. Thank you :)

May 28, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for taking the time to leave us a review, Beth. We're delighted to hear you had such a lovely experience with Maia and that she helped you create a bracelet you love. We'll be sure to share your kind words with her!

Love A&M x

Rated 5 out of 5 stars

Kate pierced both my ear lobes today…

Kate pierced both my ear lobes today and the whole expensive was excellent. Extremely informative and a wonderful person. I would highly recommend.

May 28, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for taking the time to leave us a review, Adam. We're so pleased to hear Kate made your piercing experience such a positive one and that you felt well informed and looked after throughout your appointment. We really appreciate you taking the time to share this!

Love A&M x

Rated 5 out of 5 stars

I recently got my ear pierced at …

I recently got my ear pierced at Astrid & Miyu in Kildare Village and had an amazing experience, especially thanks to Lisa, who did my piercing. She was , so friendly and made me feel comfortable the entire time. She took the time to explain everything clearly, helped me choose the perfect placement, and made sure I felt relaxed before starting.

The piercing itself was so quick and gentle. Lisa’s attention to detail and calm approach really stood out, and the whole process felt very hygienic and well-organised. The studio atmosphere was lovely too it’s clean, stylish, and welcoming.

May 27, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for your lovely review, Hannah. We’re so pleased to hear Lisa made you feel comfortable throughout your piercing appointment and helped make the experience such a positive one. We’ll be sure to pass your kind words along to her and the Kildare Village team!

Love A&M x

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Really nice piercer who explained the process clearly. Love the jewellery choice and I was able to call ahead to reserve my chosen pieces so I didn’t have to worry about them being sold out on the day. Lovely studio, very clean and professional. Definitely recommend!

April 11, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for your lovely review, Aimee. We’re so happy to hear you had such a great piercing experience and that the team helped make everything feel smooth and stress-free ahead of your appointment. It’s wonderful to know you loved the jewellery selection and enjoyed your time in the studio, this means a lot!

Love A&M x

Rated 5 out of 5 stars

Alina was so helpful and lovely!

May 27, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for taking the time to leave a review. We’re so pleased to hear Alina gave you such a lovely experience and made your visit a positive one. We’ll be sure to pass your kind words along to her.

Love A&M x

Rated 5 out of 5 stars

The nicest earrings!

My earrings are probably the nicest that I have ever owned! I bought the Crystal Cluster Huggies in gold, and have received so many compliments on them. As someone who has always struggled with high street plated jewelry making their piercings crusty and sore, these earrings have not done this at all and I have bean wearing them virtually every day for a few weeks now!

May 8, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for your lovely review, Esme. We’re so pleased to hear your Crystal Cluster Huggies have been such a great fit for your piercings and that you’ve been enjoying wearing them every day. We love to hear that you’ve been getting so many compliments too!

Love A&M x

Rated 5 out of 5 stars

Fantastic customer service from Emma at HOAM Carnaby Street

Emma was absolutely lovely and so helpful at HOAM near Carnaby Street! I came in looking for a pair of silver hoop earrings and she really listened to what I wanted. She took the time to advise me properly and helped me find a pair that I absolutely love, exactly what I was looking for. She also explained the rewards points programme really clearly and gave me great tips on how to make the most of it. Amazing customer service: friendly, knowledgeable and attentive. Thank you Emma!

May 26, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for taking the time to leave such a lovely review, Emma will be so pleased to hear this. We’re delighted she could help you find the perfect silver hoops and make your visit to HOAM such a positive experience.

Love A&M x

Rated 5 out of 5 stars

Dobs pierced me and he made it such a…

Dobs pierced me and he made it such a positive experience!! i will definitely come back.

May 25, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for your review, Monet. We’re so happy to hear Dobs made your piercing experience such a positive one and helped you feel at ease. We look forward to welcoming you back again soon!

Love A&M x

Rated 5 out of 5 stars

Incredible experience with Jodie at Newcastle

I visited the Newcastle store to get a permanent bracelet and Jodie provided the most amazing customer service. She was incredibly caring and took the genuine time to understand the special meaning behind the bracelet I chose, which made the experience so memorable.

On top of that, there was some misleading information on the website that caused a bit of confusion, but Jodie handled it flawlessly. She listened to my feedback and resolved the entire issue with absolutely no bother at all. She is an absolute asset to Astrid & Miyu- thank you so much, Jodie!

May 24, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for your lovely review, Francesca. We’re so pleased to hear Jodie made your visit to our Newcastle store such a memorable one and took the time to understand the meaning behind your permanent bracelet choice. It’s also great to know she was able to support you with the website confusion and make everything feel easy and stress free. We’ll be sure to pass your kind words on to her!

Love A&M x

Rated 5 out of 5 stars

Keira from Astrid and Miyu's customer…

Keira from Astrid and Miyu's customer service provided wonderful assistance to me after an issue with a gift not being delivered. I was very grateful for her help and kindness.

May 23, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for your review, Alison. We’re so pleased Keira from our Customer Connection team was able to support you and turn things around after the delivery issue. We’ll be sure to share your lovely feedback with her.

Love A&M x

Rated 5 out of 5 stars

the best branch of astrid and miyu !

The best astrid and miyu !
saga and holly were the best
you should go and have your own experience
i can't get bored of spending money there

May 23, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for your lovely review, Fajer. We’re so happy to hear Saga and Holly made your visits such a great experience for you. We’ll be sure to pass your kind words on to them!

Love A&M x

Rated 5 out of 5 stars

Ear piercing - Neal Street

I recently went to Astrid and Miyu’s Neal Street studio to have my helix pierced. The lovely Bethan who did my piercing was wonderful. She was calm, professional and very kind - I was on my own (and nervous!) so I really relied on her input regarding placement etc and she put me entirely at ease. The whole appointment was so stress free it was great! Also they had a plethora of jewellery options for the piercing!

May 21, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for your review, Alex. We’re so happy to hear Bethan looked after you so well during your time instore and helped make your piercing appointment feel relaxed and easy. We pleased that you loved the jewellery options too!

Love A&M x

Rated 5 out of 5 stars

Kings Road piercing service

The Kings Road shop atmosphere is friendly, clean and welcoming. Their piercing service is excellent. Dobs is a superstar! So professional and gentle.

May 21, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for your review, James. We’re so pleased to hear you had such a great experience at our Kings Road store and that Dobs took such great care of you throughout your piercing appointment. We’ll be sure to pass your lovely feedback on to the team!

Love A&M x

Rated 5 out of 5 stars

Great communication

Great communication. Friendly and went above and beyond to resolve my query. Customer service as fantastic as their jeweles.

May 19, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for taking the time to leave such a lovely review. We’re so pleased to hear that our Customer Connection team was able to help resolve your query in such a positive way. It means a lot to hear such kind words about both our service and jewellery!

Love A&M x

Rated 5 out of 5 stars

Wonderful experience everytime I come…

Wonderful experience everytime I come Here. All the piercers are very skilled, always explain everything they do and make you really feel at ease. My 3rd piercing in 4 months time😀

May 20, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for your lovely review, Esther. We’re so happy to hear you’ve had such positive experiences with our piercers and that they’ve made you feel comfortable during each visit. It sounds like you are building a beautiful ear stack! We look forward to seeing you again soon.

Love A&M x

Rated 5 out of 5 stars

Top notch customer service

The customer service here is excellent, they respond quickly and were able to troubleshoot an issue for me within minutes. Cerys was extremely professional and kind. I really appreciate the help.

May 19, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for taking the time to leave such a lovely review, Alyse. We’re so pleased to hear Cerys was able to help quickly and make the experience a positive one for you. We’ll be sure to pass your kind words on to her, it means a lot!

Love A&M x

Rated 5 out of 5 stars

Excellent professional welcoming experience

From when I arrived until I left I received a warm welcoming and professional service. The staff were helpful especially Amy and Anna. The piercing service area was spotless tidy and hospitable.

April 11, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for your lovely review, Celine. We’re so pleased to hear you had such a great experience with the team, and we’ll be sure to share your kind words with Amy and Anna. It’s great to know you felt comfortable and well looked after during your visit!

Love A&M x

Rated 5 out of 5 stars

Alejandra Was so amazing

Alejandra Was so amazing. I thought my earring was broken but it was just the post being bent. She sent me a lovely, kind and detailed explanation of how to fix it with a video! So much effort and kindness was put into helping me and fixing the issue. She is truly so lovely. I felt very valued as a customer and would 1000% recommend her helping anyone with anything. Honestly cannot believe the length she went to to make sure I was happy and everything was explained in a very user friendly way.

May 19, 2026
Unprompted review
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Reply from Astrid & Miyu

Thank you for taking the time to leave such a thoughtful review, Chloe. We’re delighted to hear Alejandra was able to help and make the whole process clear and reassuring for you! We’ll be sure to pass your kind words on to her. It means so much to know you felt supported throughout your experience with us!

Love A&M x

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