Wasn't sure about battery so sent email for information. Order battery and received quickly. Battery fitted perfectly with the correct screw holes. Charged up battery and now working brilliant withou... See more
Company replied
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See what reviewers are saying
So far so good, quick delivery, installed and working within minutes. Well pleased so far, original Asus battery was dead, wouldn't charge. This one charges and so far holding up. Haven't used though... See more
Company replied
Needed a replacement battery for an Asus Vivobook. Found Asuslaptopbattery with UK stock among all the suppliers shipping in from the Far East on extended delivery times. They Emailed requesting mor... See more
Company replied
This is only getting 2 stars because the battery is the correct one and works. It took 21 days to arrive, not the prescribed maximum of 15 days. I asked numerous times for a phone call to which i neve... See more
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Company details
Written by the company
Asus laptop replacement battery,high quality replacement batteries for Asus notebook from United Kingdom at lowest prices,fast delivery!
Contact info
United Kingdom
- service@asuslaptopbattery.co.uk
- asuslaptopbattery.co.uk
4.5
Excellent
63 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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asuslaptopbattery.co.uk total con
I wouldn't even give them a 1 star.
this business claims 2nd class delivery
once you pay this changes to 30 days
the stock comes from China not Portsmouth as listed.
You are unable to cancel or return items because the link for returns is a dead link.
they told me my battery was out of stock and offered a refund which I accepted so I bought somewhere
Next day they reneged on the refund telling me the battery was dispatched. the battery I bought welsher arrived next day. the Asuslaptopbattery item arrived 30 days later and I am unable to return it or get a refund because PayPal says I received it.
October 28, 2020
Unprompted review
Reply from Asuslaptopbattery
Dear customer,
We sincerely apologize for the negative experience you've had with our service. Your feedback is important, and we understand the frustration caused by the discrepancies in delivery times, the inability to cancel or return items, and the confusion regarding the refund.
Thank you for bringing this to our attention, and we apologize for any inconvenience you've encountered. Please contact our customer service team for further assistance.
Best regards,
asuslaptopbattery.co.uk Team
First battery received was faulty but …
First battery received was faulty but after a few emails etc replacement was sent and is now working fine. Customer service response was very good.
July 31, 2017
Unprompted review
Reply from Asuslaptopbattery
Dear customer,
We appreciate your understanding and patience regarding the initial issue with the faulty battery. It's great to hear that our customer service team was able to assist you effectively, and the replacement battery is now working fine.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and are committed to ensuring a positive experience for our customers. Thank you for your understanding and for giving us the opportunity to address the situation.
Best regards,
asuslaptopbattery.co.uk Team
Good product, but poor delivery experience.
EDITED 9th January 2024 - seven years after I originally wrote this review. I've just had a reply from Asuslaptopbattery (you can read it below) telling me how much they appreciate my feedback and apologising for the delay. It's a nice reply, but seven years late! :-)) Perhaps Asuslaptopbattery has changed hands or got new management. Anyway, so far as I can remember the battery was OK, but the whole computer went in the WEEE recycling years ago.
Here's my original review:
I bought a battery for a laptop. I placed the order on 19th September. The website showed that it was in stock at the depot in Portsmouth. I chose Hermes UK delivery, 2-3 working days. I received an email at 4:35 am the following day to say it had been despatched, with a tracking number.
The tracking number was for Netherlands Post. The PostNL tracker showed that they received the item in their sorting centre on 27th September, a week after the email saying that the item had been despatched. It arrived in the UK on the 28th, and was finally delivered on 5th October. It had come from China.
I emailed asuslaptopbattery on 26th September for a progress report, using the link on their email. I did not get a reply.
The battery is the correct model and the quality seems fine.
October 7, 2016
Unprompted review
Reply from Asuslaptopbattery
Dear customer,
We appreciate your detailed feedback regarding your order experience. We apologize for any confusion and inconvenience caused by the discrepancy in the delivery information and the shipping route.
It's positive to hear that the battery you received is the correct model and meets your quality expectations. However, we understand the importance of timely deliveries, and we apologize for any frustration caused by the extended shipping duration.
We value your feedback, and we'll use this information to improve our communication and shipping processes. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your understanding and for choosing our service.
Best regards,
asuslaptopbattery.co.uk Team
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