Replaced my boiler two years ago, hadn't even heard of Atag when installers offered them as the best due to 12 year warranty and lifetime heat exchanger warranty. The boiler is so quiet 🤫 when runnin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Engineer arrived on time, Knew what he was doing, Did thorough service, Pointed out things previously missed by other engineers and gave advice on how to look after boiler,day to day ,to keep it... See more
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I emailed ATAG as my boiler had an issue. They sent someone out within 48 hours of the contact. Tommy who was a very professional and highly skilled technician from Harvey’s diagnosed the problem and... See more
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When it came to us needing a new boiler, our heating engineer gave us 4 quotes. After doing some research we decided on the ATAG. It has been extremely reliable, easy to use and the extended warranty... See more
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Company details
Written by the company
We do things differently at ATAG. Our constant commitment to engineering precision, matched with our commitment to only using quality components, means that our boilers are built to last. Spending money on a new boiler is a big investment, and you need to be sure that it’s going to keep you warm for years to come. That’s why every ATAG boiler comes with a 12-year warranty, with the option to upgrade to 18 years on all parts and all labour. For us, it’s about your long-term peace of mind. ATAG boilers can only be bought through an ATAG Selected Partner (ASP). All of our ASPs are legally qualified Gas Safe Registered installers who know how to install an ATAG boiler correctly. We only sell to gas-safe installers because we need to know you’re in safe hands all the way. To find out more, visit www.atagheating.co.uk.
Contact info
Operational Address: 1 Masterton Park, South Castle Drive, KY11 8NX, Dunfermline
- 0800 680 0100
- office@atagheating.co.uk
- atagheating.co.uk
4.7
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service and quality product
Excellent service and quality product
Notice a real difference in energy consumption.
And overall boiler efficiency.
April 18, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Paul
We're thrilled to hear that you're noticing a real improvement in energy consumption and overall boiler efficiency.
The i-series of ATAG boilers is renowned as the most efficient in Europe.
Providing high-quality products and excellent service is always our goal, and it's great to know we've made a difference for you.
If you ever need anything in the future, we’re here to help!
Thank you so much for your kind words!
Warm regards ATAG Heating Technology
Haboiler issuesd a problem with my boiler and stage…
Had a problem with my boiler and stage had an engineer out and it was fixed asap.brill service
May 1, 2025
Reply from ATAG Heating Technology UK Ltd
Dear mark rawes
We're really pleased we could get your boiler sorted quickly and that you were happy with the service.
We always aim to have a warranty partner attend as soon as possible to minimise any disruption.
Just a quick reminder to have your boiler serviced annually to maintain your warranty.
If you ever need anything in the future, we're just a call away!
Thank you so much for your kind words!
Best wishes
ATAG Heating Technology
Warm house
I had my complete heating system replaced. The new boiler was installed without fuss and I hardly know it is there because it is so quiet. There were no issues with commissioning of the new equipment.
April 30, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Michael WINTER
We're so pleased to hear that your new heating system was installed smoothly and is running quietly and efficiently.
We're glad there were no issues with the commissioning.
The ATAG i range of boilers is among the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Enjoy the comfort of your new boiler, and don’t hesitate to reach out if you need anything in the future!
Warm regards,
ATAG Heating Technology
Completely Reliable.
The engineer was excellent,knew his job. On time, helpful,solved all issues with my boiler. Dealing with the company and engineer was easy.
April 29, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Ann.:O
Thank you for your kind review!
We're thrilled to hear that our engineer provided excellent service and resolved all your boiler issues efficiently.
It's great to know the experience was smooth and hassle-free from start to finish.
We truly appreciate your feedback and look forward to helping you again in the future!
Best wishes
ATAG Heating Technology
Great efficiency from a reliable Boiler
April 18, 2025
Reply from ATAG Heating Technology UK Ltd
Thank you for your kind words!
We're glad to hear you're pleased with the efficiency and reliability of your boiler.
The ATAG i range of boilers is among the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a 10-year warranty across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
If you ever need support or have any questions, we're always here to help.
Thanks again for your feedback!
Warm regards,
ATAG Heating Technology
Reply from ATAG Heating Technology UK Ltd
Dear Emma
Thanks so much for your feedback!
We're glad to hear your boiler has been going strong for the past 3 years.
The ATAG i range of boilers is recognised as the most efficient in Europe, thanks to its exceptional build quality featuring premium brass and stainless steel components.
This superior engineering allows us to confidently offer a up to18 years warranty across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
If you ever need anything or have questions down the line, we're always here to help!
Warm regards,
ATAG Heating Technology
Our old boiler was not very efficient
Our old boiler was not very efficient, we had an engineer to have a look at it and he said that we would be better off replacing it and recommended the ATAG boiler. He said that they were the best one to have, we went with his recommendation and are extremely happy with the performance of our new boiler.
April 21, 2025
Reply from ATAG Heating Technology UK Ltd
Dear David Saunders
We're really glad to hear that you're happy with your new ATAG boiler and that our engineer was able to provide helpful advice.
It's great to know the new system is performing well and making a difference.
The ATAG i range of boilers is renowned for being among the quietest and most efficient in Europe.
This exceptional performance is made possible by the superior build quality, featuring premium brass and stainless steel components.
As a testament to their reliability and durability, we confidently offer a minimum 12-year warranty across the entire range, along with a lifetime guarantee on the heat exchanger as standard.
If you ever need anything in the future, we're always here to help!
Thank you so much for taking the time to share your experience!
Best wishes
ATAG Heating Technology
Reliable, quiet, long warranty, great boiler!
Was recommended this boiler by a local plumbing firm. Hadn’t heard of Atag but a bit of research showed they have excellent reviews so took the leap. Circulation pump which previous setup gave trouble, is integral to the boiler so covered by long warranty. Very quiet reliable boiler, would thoroughly recommend.
April 21, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Bill
Thank you for taking the time to share your experience!
We're glad you took the leap with ATAG and that your research led you to a boiler that’s proving to be quiet, reliable, and efficient.
It's great to hear that the integral circulation pump has provided peace of mind, especially with the added benefit of being covered by our long warranty.
We do ask that you have your boiler serviced, annually, to maintain your lengthy warranty.
We truly appreciate your recommendation and support!
Best wishes
ATAG Heating Technology
Having been recommended by a local…
Having been recommended by a local company Atag was my first choice for my boiler I could not have been happier very quite operation excellent warranty boiler is 2 years old now Atag very good company would highly recommend this company.
April 21, 2024
Reply from ATAG Heating Technology UK Ltd
Dear g m l
We're so pleased to hear that you chose ATAG based on a local recommendation and that your experience has lived up to expectations.
It's great to know your boiler is running quietly and reliably after two years, and that our warranty and service have given you confidence in your choice.
Please ensure your boiler is service annually to maintain your warranty.
We truly appreciate your recommendation and continued support!
Thank you for your wonderful review!
Best wishes
ATAG Heating Technology
ATAG boiler service
My new ATAG boiler has been reliable and easy to operate, also energy efficient. 14 year guarantee shows how much confidence the company has in these boilers. Guidance to use the programming process is easy to understand. It was installed by Plumb Spares and continues to be serviced annually by this excellent company.
April 18, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Jacki Griffiths
Thank you so much for your kind words and detailed feedback!
We're delighted to hear that your new ATAG boiler has been performing reliably and efficiently.
It's great to know that the programming guidance has been easy to follow and that you're benefiting from the peace of mind our 14-year guarantee offers.
Please ensure your boiler is serviced annually to maintain this lengthy warranty.
We're also pleased to hear that Plumbspares provided excellent installation and continue to deliver quality service.
Thanks again for choosing ATAG!
Best wishes
ATAG Heating Technology
RECOMMENDED ATAG BOILER BY MY PLUMBER.
The boiler was recommended by my plumber when a fault occurred on my old boiler.
The new Atag boiler was installed.
It has been 2yrs.now since fitted.
It is an extremely well made boiler.
The boiler supplies hot water and heating to my 6 bedroom property effortlessly.
The boiler is serviced once a year, and so far not one problem .
I would thoughrouly recommend this product.
April 18, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mr Caple
Thank you for choosing ATAG for your replacement boiler, you have made an excellent choice.
We're delighted to hear that your ATAG boiler has been performing so reliably over the past two years, especially in a larger property.
It’s great to know it continues to deliver efficient heating and hot water without any issues.
Regular servicing is key as this will maintain the lengthy warranty on your boiler, and we’re glad to hear everything is running smoothly.
We truly appreciate your trust in ATAG!
Thank you for your fantastic feedback and recommendation!
Warm regards, ATAG Heating Technology
Reply from ATAG Heating Technology UK Ltd
Dear yvonne anderson
We’re really glad you were happy with the service and quick response.
Always here if you need us!
Thank you for the great feedback!
Best wishes
ATAG Heating Technology
Professional job
What made it good was the communication and how quick the respond and repairs were done.
Engineer knew his job very well and that always helps a lot.
April 3, 2025
Reply from ATAG Heating Technology UK Ltd
Dear BRAHMBHATT PRASHANT
We're glad to hear that our communication and prompt response made a difference.
It’s great to know the engineer’s expertise stood out and helped ensure a smooth repair process.
We truly appreciate your comments and are here whenever you need us!
Thank you for your kind feedback!
Best wishes
ATAG Heating Technology
Above and Beyond
On a Friday after a service, the engineer said there was a fault that needed to be fixed by Atag who would probably contact me the following week. I received a call from Atag just a few hours later on the same day, asking if they could come on Sunday! So impressive.
March 28, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Tahera Butler
Thank you for sharing your experience!
We're so pleased to hear that our team was able to follow up promptly and offer a weekend visit to resolve the issue.
Providing fast, reliable service is something we pride ourselves on, and it's great to know we made a positive impression.
We're always here if you need us again!
Best wishes
ATAG Heating Technology
ATAG Heating delivers an exceptional…
ATAG Heating delivers an exceptional experience from start to finish. Their operations team is first-class, providing a smooth and professional service, and their customer support is outstanding. The Technical team is fantastic—highly knowledgeable, helpful, and always ready to assist with any queries. Their boilers are top of the range—efficient, reliable, and built to last. I couldn’t be happier with the performance and quality. Would definitely recommend ATAG Heating to anyone looking for a premium heating solution!
April 2, 2025
Reply from ATAG Heating Technology UK Ltd
Dear KIRSTY SINCLAIR
Thank you so much for your outstanding review!
We're delighted to hear that your experience with ATAG Heating—from our operations and customer support teams to our technical experts—has been so positive.
It’s wonderful to know that the performance and reliability of your boiler have met your expectations.
Your recommendation means a great deal to us, and we’re proud to provide premium heating solutions that deliver lasting comfort and peace of mind.
Warm regards, ATAG Heating Technology
Best purchase I have made
Has my boiler for a year and a half now and it has been amazing. Best choice I made switching to ATAG and the customer service has been amazing start to finish not to mention the savings I am making in my gas consumption due to having their Economiser 27 - 5 stars from me!
April 2, 2025
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Cat
We're thrilled to hear that your ATAG boiler has been performing so well and that you're seeing great savings with the Economiser 27.
You’ve made an excellent choice by selecting our Economiser boiler, which is part of our premium range.
The i-series of ATAG boilers is renowned as the most efficient in Europe, and the Economiser is also among the quietest boilers in the UK, having been awarded the Quiet Mark in 2021.
Additionally, our entire boiler range now comes with a minimum 12-year parts and labour warranty, with the option of an extended 18-year warranty for added peace of mind.
We take pride in offering excellent customer service from start to finish, and it’s wonderful to know we've met your expectations.
We truly appreciate your 5-star rating!
Thank you for taking the time to review.
Best wishes
ATAG Heating Technology
Excellent
I outlined in my review & have nothing more to add other than what I’ve already said.
March 31, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Mrs Chesterton
Thank you for taking the time to share your feedback regarding your recent warranty visit for your boiler.
We greatly appreciate your input.
Best wishes
ATAG Heating Technology
Communication
Communication from engineers to client was clear and precise.
Thank you.
March 20, 2025
Reply from ATAG Heating Technology UK Ltd
Dear ashifa
Thank you for your kind words!
We're really happy to hear that the communication was clear and precise.
We’ll be sure to pass on your thanks to the team!
Best wishes
ATAG Heating Technology
Poor quality even worst customer service
I am writing to formally express my frustration and dissatisfaction with both the quality of your boiler and the extremely poor level of customer service I have experienced. My boiler, which is less than eight years old, has broken down repeatedly over the years, highlighting serious reliability concerns. However, what has been even more disappointing is the service I have received from ATAG in attempting to resolve these issues.
Most recently, my boiler required a special board to be replaced. This part took several days to arrive, only for your engineer to inform us that he had mistakenly installed it at another property. As a result, we had to wait even longer for a replacement. When the part finally arrived, we were assured that an engineer would attend on a Wednesday. After waiting over ten days for this appointment, we were not considered a priority. Worse still, the engineer did not show up on Wednesday as promised. When he then assured us he would come on Thursday, he once again failed to arrive.
This level of service is completely unacceptable. Your company has demonstrated a lack of reliability, organisation, and basic customer care. The repeated delays, broken commitments, and lack of urgency have left us without a functioning boiler for an unreasonable period. Given the high cost of your products and the expectation of quality service, this experience has been nothing short of appalling.
March 14, 2025
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Jean-Damien Cavalier
Thank you for taking the time to write a review.
We are sorry to hear that you have been experiencing issues with your boiler and that you have been unhappy with the customer service provided.
Can you please send an email to operations@atagheating.co.uk with your details to allow us to investigate.
We look forward to hearing from you.
Best Wishes
ATAG Heating Technology
Reply from ATAG Heating Technology UK Ltd
Dear Paul McCulloch
We’re really glad you were happy with the service and quick response.
Always here if you need us!
Thank you for the fantastic feedback!
Best wishes
ATAG Heating Technology
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