Replaced my boiler two years ago, hadn't even heard of Atag when installers offered them as the best due to 12 year warranty and lifetime heat exchanger warranty. The boiler is so quiet 🤫 when runnin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Engineer arrived on time, Knew what he was doing, Did thorough service, Pointed out things previously missed by other engineers and gave advice on how to look after boiler,day to day ,to keep it... See more
Company replied
When it came to us needing a new boiler, our heating engineer gave us 4 quotes. After doing some research we decided on the ATAG. It has been extremely reliable, easy to use and the extended warranty... See more
Company replied
We had an ATAG boiler fitted into our previous house in 2024 and were very happy with the product. We found it economic and efficient. We had confidence in the warranty offered. When we moved to anoth... See more
Company replied
Company details
Written by the company
We do things differently at ATAG. Our constant commitment to engineering precision, matched with our commitment to only using quality components, means that our boilers are built to last. Spending money on a new boiler is a big investment, and you need to be sure that it’s going to keep you warm for years to come. That’s why every ATAG boiler comes with a 12-year warranty, with the option to upgrade to 18 years on all parts and all labour. For us, it’s about your long-term peace of mind. ATAG boilers can only be bought through an ATAG Selected Partner (ASP). All of our ASPs are legally qualified Gas Safe Registered installers who know how to install an ATAG boiler correctly. We only sell to gas-safe installers because we need to know you’re in safe hands all the way. To find out more, visit www.atagheating.co.uk.
Contact info
Operational Address: 1 Masterton Park, South Castle Drive, KY11 8NX, Dunfermline
- 0800 680 0100
- office@atagheating.co.uk
- atagheating.co.uk
4.7
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ATAG Heating Technology UK Ltd
Dear Mark
Thank you for your feedback.
We’re pleased to hear you’re very happy with your replacement boiler and that you’re enjoying how quiet and efficient it is.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
Our top-of-the-range Economiser boilers are among the quietest in the UK, proudly earning the Quiet Mark accreditation in 2021 in recognition of their exceptionally low noise levels.
We appreciate you taking the time to share your experience with ATAG.
Kind Regards
ATAG Heating Technology
Reply from ATAG Heating Technology UK Ltd
Dear Darren
Thank you for taking the time to share your experience with ATAG.
We’re delighted to hear you’re pleased with your boiler, the installation, and the warranty.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate your support.
Kind regards
ATAG Heating Technology
No problem boiler
We have had our Atag boiler for two years now and have had no issues. It's quiet and I like that it can be controlled remotely with the app. Also, monthly emails tell me how much heat and hot water used compared to last year at the same time.
April 8, 2026
Reply from ATAG Heating Technology UK Ltd
Dear Julie
We’re delighted to hear your boiler has been running reliably for the past two years and that you’re enjoying how quiet it is.
Our top-of-the-range Economiser boilers are among the quietest in the UK, proudly earning the Quiet Mark accreditation in 2021 in recognition of their exceptionally low noise levels.
It’s also great to know you find the remote control features and monthly usage emails helpful for keeping track of your heating and hot water.
We really appreciate you taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
Great insaller
The installer quoted accurately, he installed on the agreed day, he was informative and professional giving me clear instruction using the programmable app. He tidied up well, the service the following year was on time and completed professionally keeping the warranty valid.
April 8, 2025
Reply from ATAG Heating Technology UK Ltd
Dear Don Connor
Thank you for your detailed feedback.
We’re pleased to hear the installation was carried out as agreed, with clear guidance provided on using the programmable app, and that everything was left tidy afterwards.
It’s also great to know your annual service was completed on time and professionally, helping to keep your lengthy warranty valid.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience with ATAG.
Kind Regards
ATAG Heating Technology
This brand was recomended to me by my… heating engineer
This brand was recomended to me by my heating engineer.My old boiler was giving me a lot of problems and on his recomendatiin went for the Atag.Extremely quiet boiler with a long guarantee.I fully recomend Atag once youve had one youll realise what you have bought is a top quality product.
April 7, 2026
Reply from ATAG Heating Technology UK Ltd
Dear GRAHAM ELLWOOD
Thank you for your fantastic feedback.
We’re pleased to hear your heating engineer recommended ATAG and that you’re enjoying the benefits of a quiet, reliable boiler with a long warranty
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
It’s great to know you’re happy with the quality of your purchase and confident in recommending us to others.
We really appreciate you taking the time to share your experience.
Best wishes
ATAG Heating Technology
When it came to us needing a new…
When it came to us needing a new boiler, our heating engineer gave us 4 quotes. After doing some research we decided on the ATAG. It has been extremely reliable, easy to use and the extended warranty period was a great bonus. We have had it 2 years now and we are extremely happy that we choose ATAG .
April 6, 2026
Reply from ATAG Heating Technology UK Ltd
Dear carol sharp
Thank you for sharing your experience.
We’re delighted to hear that after carefully comparing options, you chose ATAG and have found your boiler reliable, easy to use, and supported by a warranty that gives you added peace of mind.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
It’s great to know you’re still extremely happy with your decision after two years.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate your feedback and your trust in ATAG.
Best wishes
ATAG Heating Technology
They seem to turn up when they say
They seem to turn up when they say, very pleasant chap and sincere repairing the non working item so far so good
March 30, 2026
Reply from ATAG Heating Technology UK Ltd
Dear Ros. Bartlett
Thank you for your feedback.
We’re pleased to hear the engineer arrived as promised and carried out the repair in a pleasant and professional manner.
It’s great to know everything is working well.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience.
Kind regards
ATAG Heating Technology
Great product and great service
Great product and great service. When I had an issue, it was resolved without fuss very quickly and efficiently and that makes a world of difference especially with something as important to a family as a boiler. Cannot recommend enough.
March 27, 2026
Reply from ATAG Heating Technology UK Ltd
Dear Mike Dorricott
Thank you for your fantastic feedback.
We’re delighted to hear you’re happy with both the product and the service, and that when an issue arose it was resolved quickly and without fuss.
We completely understand how important a reliable boiler is for a family, so it’s great to know we made a positive difference.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer
We really appreciate your recommendation and your support.
Brest wishes
ATAG Heating Technology
Well done ATAG!
Same day repair carried out by a very friendly & knowledgeable engineer. Stuart from Leeds.
March 22, 2026
Reply from ATAG Heating Technology UK Ltd
Dear william walker
Thank you for your feedback.
We’re pleased to hear the same-day repair was carried out by a friendly and knowledgeable engineer.
We’ll be sure to pass your kind comments on to Stuart.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
I had reconnection issues between my ATAG thrmostat and APP
I had reconnection issues between my Boiler thermostat and the APP on my phone.
Called ATAG and spoke to Lewis who then sent me an idiots sheet via email, to reconfigure the two.
Within half and hour we were bac
It worked a treat! and I am very grateful.
March 25, 2026
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Kevin Giles
Thank you for your feedback.
We’re pleased to hear Lewis was able to help you quickly and provide clear guidance to get your thermostat and app reconnected.
It’s great to know everything was back up and running within half an hour.
We’ll be sure to pass on your thanks to him, and we appreciate you taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
Speaking with Nathan Davis in the Atag…
Speaking with Nathan Davis in the Atag Scotland office was easy & helpful he answered all my questions & resolved them efficiently concerning my combi boiler
March 17, 2026
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Eddie Borley
Thank you for your kind feedback.
We’re pleased to hear that Nathan was helpful, answered all your questions clearly, and resolved your query efficiently.
We’ll be sure to pass your comments on to him and the team in our Head Office in Scotland.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
Dawn Allan
Warranty Call Out
First time of having use the Atag Warranty services and was very impressed with the timely manner it was dealt with. Logged the issued online first thing this morning and then within 4 hours an and engineer had been out and fixed the issue.
March 20, 2026
Reply from ATAG Heating Technology UK Ltd
Dear Mr Phil Twigg
Thank you for sharing your experience.
We’re delighted to hear your first use of the ATAG warranty service was handled promptly and efficiently, with an engineer able to attend and fix the issue within just a few hours.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate your feedback and are glad we could help when you needed us.
Best wishes
ATAG Heating Technology
We had no hot water
We had no hot water. Rang ATAG and explained the issue. Shortly afterwards got a call to arrange visit which took place two hours later. Problem resolved by helpful engine.
March 6, 2026
Reply from ATAG Heating Technology UK Ltd
Dear Graham Walker
Thank you for your feedback.
We’re pleased to hear that after contacting us about the hot water issue, a visit was arranged quickly and the Warranty engineer was able to resolve the problem within a couple of hours.
It’s great to know you found the service helpful, and we appreciate you taking the time to share your experience with ATAG.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards
ATAG Heating Technology
Excellent service
The engineer was pleasant, presentable, courteous and very knowledgeable. A job well done.
March 3, 2026
Reply from ATAG Heating Technology UK Ltd
Dear Mrs Wendy Wagener
Thank you for your kind feedback.
We’re pleased to hear the Warranty engineer was pleasant, courteous, and knowledgeable, and that you were happy with the work carried out.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
Can’t fault ATAG
Can’t fault ATAG. From the initial telephone call to report the issue to the engineer attending my the house was 4.5hours. Very happy!
March 2, 2026
Reply from ATAG Heating Technology UK Ltd
Dear Mrs Martin
Thank you for your great feedback.
Customer satisfaction is extremely important to us so we are delighted to hear that from your initial call to our Technical Helpdesk to the engineer attending your property was only 4.5 hours and that you were happy with the service provided.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
Friendly
Friendly, helpful and knowledgeable. Came, did the job, neatly and politely.
Would fully recommend
February 24, 2026
Reply from ATAG Heating Technology UK Ltd
Dear Customer
Thank you for your feedback.
We’re pleased to hear the Warranty engineer was friendly, helpful, and knowledgeable, and that the job was completed neatly and politely.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience.
Kind regards
ATAG Heating Technology
a good service
a good service , engineer was very good explained what he was doing very efficient and on time.
February 13, 2026
Reply from ATAG Heating Technology UK Ltd
Dear KEITH ROUTCLIFFE
Thank you for your feedback following your recent Warranty callout.
We are so pleased that you experienced good service and that the engineer efficient, on time and that his explanations were clear.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for taking the time to review.
Kind regards
ATAG Heating Technology
Everything spot on and top notch service
February 24, 2026
Reply from ATAG Heating Technology UK Ltd
Dear Steve Maguire
Thank you for taking the time to write a review about your recent Warranty callout.
We are so pleased that everything was spot on and that you rate our service as top notch.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Reply from ATAG Heating Technology UK Ltd
Dear Dep Nguyen
Thank you for taking the time to write a review about your recent Warranty callout.
We are so pleased that all went well.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
I’ve installed a few Atag boilers to…
I’ve installed a few Atag boilers to date (gas safe registered) and imo they are the best quality boilers on the market today.. with between 12-18 year warranty!
Also has a great customer service.
February 21, 2026
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Paul
Thank you for your fantastic feedback and for choosing to install ATAG boilers.
It’s great to hear such positive comments from a Gas Safe registered installer, and we really appreciate your confidence in the quality, warranty, and customer service we provide.
Your support means a lot to us.
Thank you for taking the time to review.
Kind regards
ATAG Heating Technology
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.