A Taste of the States UK Reviews 

745
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fairly expensive but then the travel distance and import duty can't be avoided, but pleased to be able to satisfy a craving from back home. I usually have to wait until someone is travelling from the... See more

Rated 3 out of 5 stars

Got two £20 mystery boxes, one as a gift and one for myself, the delivery stated 2/4 working days, didn't arrive until 7 working days later. Not much variety of difference between the two boxes. Prett... See more

Rated 1 out of 5 stars

Ordered on a Monday showed on website if ordered before 3pm it was next day delivery tracked with dpd. emailed Tuesday to have an update then get a notification dpd are expecting it. dpd says will be... See more

Rated 4 out of 5 stars

I made an order on Sunday 3rd July order number 111805. I made a request to receive items with the latest expiry date possible. However, I did not expect to receive expired items. All of the... See more

Company details

  1. Candy Store
  2. Confectionery

Information provided by various external sources

UK based online store specialising in a wide range of imported American snacks & treats... including chocolate, candy, gum, soda, hampers, savoury snacks, cereals and cakes! Express UK Delivery.


Contact info

3.6

Average

TrustScore 3.5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(745)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such an amazing site

Such an amazing site! Everything was perfect, definitely ordering from this site again!

January 14, 2023
A Taste of the States UK logo

Reply from A Taste of the States UK

Hi Lacey,

Thank you so much for leaving a review. ☺️

We are so glad to hear that you loved your order and that you would purchase from us again!

As we are a small business here at ATOTS, every bit of good feedback is greatly appreciated and does so much to help us out.

Thank you for your order and for being an ATOTS customer! ☺️

Rated 3 out of 5 stars

Was ok swapped alot of my sweets and…

Was ok swapped alot of my sweets and unfortunately they swapped one of my favourite sweets. The packaging Is nice.

January 12, 2023
A Taste of the States UK logo

Reply from A Taste of the States UK

Hi Chantelle,

Thank you so much for leaving a review. ☺️

We are so glad to hear that you loved your order, however we can only apologise for the substitutes we made to your Build A Bag. Unfortunately it is very difficult to keep all of the sweets in stock all of the time, due to our suppliers, and so we occasionally have to substitute sweets for something very similar or make the weight up with the other options you have chosen. We understand that this can be frustrating when your favourite sweets are out of stock and we try our best to avoid disappointment by keeping our stock levels as high as possible.

As we are a small business here at ATOTS, every bit of good feedback is greatly appreciated and does so much to help us out.

Thank you for your order and for being an ATOTS customer! ☺️

Rated 2 out of 5 stars

5 out of 6 bags arrived ripped

5 out of 6 bags arrived ripped

Don’t get me wrong the mystery bags seemed good value hence why I ordered 6 to give out to my nephews and cousins for Christmas, however 5 out of 6 bags arrived ripped meaning I could not give them and have lost out on money. I emailed them as soon as I noticed (21st December) and to this day I still haven’t received an email back. I don’t like to leave bad reviews however this is awful customer service and won’t be ordering again

December 30, 2022
Unprompted review
A Taste of the States UK logo

Reply from A Taste of the States UK

Hi Grace,

Thank you for taking the time to leave us a review and for placing an order with us!

I am so sorry to hear that your parcel was damaged in transit. Although we try our absolute best to package our items in a way that prevents this from happening, unfortunately the handling of our parcels as soon as they leave the warehouse is out of our control and any damages are reported to our couriers.

I have just checked our system and can see that your email was received while we were shut for the Christmas break, which meant that it took us a couple of weeks to get back to you and to issue the refund for the damaged items, however we did respond and issue the refund within our first 48 hours back at work in the new year.

I hope this helps to clear this issue up, however if you have any further queries, please get in touch with us via email at help@atasteofthestates.com and we will be more than happy to help. 😁

Rated 1 out of 5 stars

Over 3 weeks have gone by and nothing…

Over 3 weeks have gone by and nothing has happened with my orders. The customer support is the worst i have ever experienced, and they dont even bother to answer for the most part.

Avoid this crappy store at all cost. I got scammed of well over 200£.

Currently issuing a scam report to my bank in hope of getting my money back

December 21, 2022
Unprompted review
Rated 1 out of 5 stars

Not worth it...

I ordered the mystery box for £50 and i can tell you now that there was not £50 worth of stuff in there. Really disapointing. Wont be getting anything from there again.

December 18, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered on the 28/11 and delivery…

I ordered on the 28/11 and delivery received on the 7/12, not A Taste of the States fault at all, Royal Mail strikes led to the delay.
Penny was very helpful when I contacted them to chase delivery
The items have arrived, well packed and I may have already opened a bag of pick n mix…good selection of sweets 😀

November 28, 2022
Rated 1 out of 5 stars

FALSE ADVERTISEMENT OF DELIVERY

Ordered on a Monday showed on website if ordered before 3pm it was next day delivery tracked with dpd. emailed Tuesday to have an update then get a notification dpd are expecting it. dpd says will be delivered thursday yet thursday comes and tracking shows we are expecting your parcel. Trued contacting numerous of times byt noone answers DONT ADVERTISE next day delivery if you cannot provide it

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered to Ireland and my stuff was…

I ordered to Ireland and my stuff was here within 2 days !! So good the only store I could find Takis on and they gave me some freebee sweets in the package really appreciate it will definitely order again :)

October 27, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look