I had ordered the series 6 watch box - Diplomat and was incredibly unhappy with the quality of the item. The box was not solid wood, incredibly light, with its corners already looking worn. The felt l... See more
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Delivery got a little delayed. However they didn’t long to Rectify. All other orders were delivered with out problems
Sorry for my lack of acceptable French! I think this product is both stylish and very professional. It works very well for my Tag Heuer and the one element I believe is so very important is the sile... See more
I have never used this company before but I can thoroughly recommend them. I purchased a watch winder chest for my son's 50th birthday although it isn't until November! It arrived yesterday and it is... See more
Company details
Written by the company
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Contact info
carrer lapant 386, 08025, barcelona, Spain
- +34 697 75 82 30
- contact@atelier-cohen-dubois.com
- atelier-cohen-dubois.com
4.2
Great
356 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Great Service And Product
I ordered a watch winder and it was delivered safely,well packaged and on time. I was kept up yo date with the progress of the shipment. Great watch winder and quality case
August 15, 2025
Unprompted review
The order was supposedly shipped - update refunded
The order was supposedly shipped. I never got it. They use a carrier that leaves an expensive order at your door without double-checking if you got it. Beware.
Update: After I emailed the store again about my situation, they refunded me completely per my request; I am happy to change my star rating. The service was good. However, I can't evaluate their products since I never tested it.
July 7, 2025
Reply from Atelier Cohen Dubois
Hello Julie,
I’m sorry to read about your experience and the frustration caused.
After reviewing your order, I can confirm that a full refund was issued on 11/08 following the delivery issue. The matter has therefore been fully resolved on our side.
We understand your concerns regarding the carrier’s delivery process, and your feedback has been noted to help us improve our procedures moving forward.
Please don’t hesitate to reach out if you need any confirmation or further assistance.
Kind regards,
Atelier-Cohen-Dubois
Very pleased....
I have never used this company before but I can thoroughly recommend them. I purchased a watch winder chest for my son's 50th birthday although it isn't until November! It arrived yesterday and it is beautiful. It was packaged extremely well and the quality of the item is wonderful. I can't wait to give it to my son on his birthday and see his reaction!
July 30, 2025
Unprompted review
Product arrived incomplete
The item shipped to me was incomplete and faulty. Rendering it useless.
June 5, 2025
Unprompted review
Reply from Atelier Cohen Dubois
Hello,
I’m really sorry to read this and to hear about the issue you experienced.
May I ask if you have already been assisted by our customer service regarding this problem? We always make sure to provide a solution in cases like this, whether that means a replacement, repair, or a refund.
If you haven’t yet received support, please feel free to contact us directly and I will personally take care of your case.
Kind regards,
Atelier-Cohen-Dubois
Ali express watch box
Ali express watch box, shipped directly from China. Only realized after I got it, they even use the same stock images...
The watch box itself is not bad quality, which is why this is 2 stars and not 1.
They refunded me, so rating adjusted.
Just be aware of this when ordering from them though.
May 10, 2025
Unprompted review
Reply from Atelier Cohen Dubois
Hello,
I’m really sorry to read your comment and to learn about your disappointment.
As with our other customers in this situation, we always offer a solution when the product does not meet expectations. If you feel the product was not worth the price paid or does not align with what you expected, we can absolutely propose:
either a return with a full refund,
or a partial refund, depending on your preference.
Please feel free to contact us directly so we can resolve this properly and quickly. Our goal is never to leave a customer dissatisfied.
Kind regards,
Atelier-Cohen-Dubois
I bought a 3 watch box
I bought a 3 watch box. I am very satisfied with the box.
May 22, 2025
Unprompted review
I am very pleased with my Watch Winder
I am very pleased with my Watch Winder. Excellent service.
April 8, 2025
Product received all correspondence in…
Product received all correspondence in different language so no clue what they asked .
April 6, 2025
Lovely box and texture good delivery
April 16, 2025
Unprompted review
Very good
Ordered a watch winder, which was delivered quickly (and ahead of suggested delivery time). Product is really good. Would definitely use them again.
April 2, 2025
Unprompted review
I am delighted with my watch winder…
I am delighted with my watch winder box, the quality is excellent and so silent, it meets all my expectations, thank you. I will definitely consider you as my go to supplier for similar items in future.
March 23, 2025
Unprompted review
Made in China, but quality is actually pretty good
I expected my order to be shipped from France. Unfortunately I've been told, that my product was not available at their warehouse and that it would instead be shipped directly from China, without reaching their warehouse first, which I appreciated. It still took quite a bit of time to arrive.
I was a bit let down at first when I learned, that it was made in China. I expected it to be of poor quality, but I have to admit I am actually very happy with the quality. Considering other products with the same quality made in the EU are probably much more expansive.
February 25, 2025
Unprompted review
items come straight from china
items come straight from china, search the images on AliExpress before you order and you’ll find them cheaper. I now realise the delay my order is because it’s Chinese new year and they dropship. Feel robbed of £50 as my item I ordered is £10 on AliExpress
January 24, 2025
Unprompted review
Reply from Atelier Cohen Dubois
Hello,
We are truly sorry for your experience and understand your frustration.
However, as confirmed in our previous emails, you were fully refunded more than 3 months ago.
We also tried to reach out to you following your review, but unfortunately did not receive any response.
Could you please get back in touch with us so we can discuss this further?
Thank you for your understanding.
Kind regards,
Fabian
Atelier-Cohen-Dubois
The customer service is excellent
The customer service is excellent! They were incredibly helpful and processed a refund without any hassle. I truly appreciate their support and professionalism.
February 8, 2025
Unprompted review
Excellent support and service.
Excellent support and service.
Product arrived quickly and just as advertised
Thank you
January 29, 2025
Unprompted review
Je recommande ce site
Je recommande ce site. J’ai retourné une boîte sans frais et reçu un autre modèle rapidement. Service client au top.
December 25, 2024
Unprompted review
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