I bought an expensive Marc Jacobs handbag via Avenue K sold by Atelier on Web. The handbag arrived looking as if it was used, there were marks and signs of mishandling all over it and also, it was mis... See more
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I placed an order which has not shipped. I emailed, called and messaged to find out the status.. NO RESPONSE. UPDATE ORDER WAS RECIEVED AND I LOVE IT
I ordered two Valentino wallets that were so much cheaper than anywhere else. I live in Melbourne and received them quickly. The service and quality was amazing. I highly recommend anyone from Austral... See more
This was my first purchase from atelier.... as a luxury handbag lover I was so thrilled to find a new website with all the things I love .... I have to say from start to finish the service has been of... See more
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UPDATE ORDER WAS RECEIVED
I placed an order which has not shipped. I emailed, called and messaged to find out the status.. NO RESPONSE. UPDATE ORDER WAS RECIEVED AND I LOVE IT
October 15, 2024
Unprompted review
I like how Fast I received my bag
I like how Fast I received my bag, I’ve ordered Alexander McQueen bag and it’s was cheaper than any other website, At first I was hesitant, I wasn’t sure if the website is legit. but when I received the bag looks original expect I have a question about the packaging, it didn’t come in it’s original box Alexander McQueen box Is there a reason for that?
November 15, 2021
Unprompted review
Reply from Atelieronweb
Dear Dina,
Thank you for your feedback.
We’re delighted that you enjoyed our service.
In this case it did not have the original box
We remain at your disposal
Regards
Sara
Atelieronweb
Great service
Great, helpful customer service, both concerning orders and returns. Fast shipping to Germany. Free returns and fast refund.
April 28, 2021
Unprompted review
Reply from Atelieronweb
Dear Benny,
Thank you for your feedback.
We’re delighted that you enjoyed our service.
We remain at your disposal
Regards
Sara
Atelieronweb
The shipping was very fast and my shoes…
The shipping was very fast and my shoes were wrapped very delicately..
October 13, 2020
Unprompted review
Reply from Atelieronweb
Dear Fleur,
happiness and satisfaction of our dear customers is our top priority,
thank you
Atelieronweb
Highly recommended
I ordered two Valentino wallets that were so much cheaper than anywhere else. I live in Melbourne and received them quickly. The service and quality was amazing. I highly recommend anyone from Australia ordering from them.
August 17, 2020
Unprompted review
Amazing experience
Amazing , loved their service.Good bargain got my dolceand gabbana bag with in 4 days of ordering to England. I will shop more .hoping they stay like this.💞
July 12, 2019
Unprompted review
Perfect service and article!!!
January 23, 2019
Unprompted review
Saint Laurent Hoodie
Ordered a Saint Laurent Hoodie. Item arrived 4 days later from Italy to the UK with a weekend in between.
Great delivery time, great item quality and most importantly, a great price. Will definitely use Atelieronweb again.
January 9, 2019
Unprompted review
It's a scam shop
It's a scam shop. I ordered a jacket. Order 81316. After 3 days of silence ( not a single confirmation message on mail/phone was sent).I had to write to them on chat service. They replied very slowly and it took 2 days before they informed me that jacket is not available. And it is already 4 days later I placed my order. Now they do not refund my order. Do not send me any documents/electronic confirmation of refund. They take money for items they do not even have. Big big SCAM.
All positive reviews they write themselves because that have no order numbers.
December 4, 2018
Unprompted review
Reply from Atelieronweb
Dear Anna,
As confirmed via Mail we are sorry for what happened with the order.
We immediately refunded the amount spent. Unfortunately we could not reported it before beacause in the weekend our offices are closed and the confirm e-mail regularly arrived only on Saturday night, when the order was placed.
Our customer service is glad to offer you as much as we could to apologize for the inconvenient caused and, as confirmed via e-mail, we are at your disposal if you need information or assistance.
Best regards,
Benedetta
Customer Service
AtelierOnWeb
Very Quick respons
Very Quick respons. Very kind. Good service. AAA
Regards Christian from Sweden
April 27, 2018
Unprompted review
Fast shipping .
April 27, 2018
Unprompted review
got a fantastic deal on a moncler…
got a fantastic deal on a moncler jacket, arrived in quick time, very pleased.
April 27, 2018
Unprompted review
This was my first purchase from…
This was my first purchase from atelier.... as a luxury handbag lover I was so thrilled to find a new website with all the things I love .... I have to say from start to finish the service has been of excellence.... from chatting online to receiving my bag it has been a pleasure and I will be shopping with atelier in the near future ⭐⭐⭐⭐⭐ joanne
March 7, 2018
Unprompted review
Nice!
Fast shipping, quick response, nice customer service, really recommend to shop here!
March 7, 2018
Unprompted review
The best online shopping!
February 22, 2018
Unprompted review
smooth transaction
smooth transaction, item delivered on time and as described. very satisfied with atelier -- keep up the good job
January 30, 2018
Unprompted review
It’s the best!!
December 21, 2017
Unprompted review
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