Ateliers Auguste Reviews 764

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the luxurious feel of the leather and the meticulous craftsmanship. Many appreciate the beautiful and elegant designs, often noting the timeless appeal and practical functionality of the bags. The online buying experience is frequently described as easy, with fast delivery and products arriving beautifully packaged and in perfect condition. Reviewers also commend the customer service for being professional, responsive, and helpful, providing timely updates and assistance. However, some customers experienced issues with delivery, citing delays and difficulties in tracking their parcels, which led to frustration. A few also noted minor quality control problems, such as uncentered clasps, scratches on hardware, or red marks on straps. Additionally, some found that certain bag descriptions regarding laptop fit were inaccurate, leading to unexpected return fees.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the beautiful construction,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and speedy delivery, even for... See more

Order

Customers had positive experiences with order, praising the simple, straightforward, and flawless ordering... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The design of the mini marly has been improved upon based from the past reviews of the older design. Adding the feet and improving the lock makes the purse almost perfect. The only flaw is that the l... See more

Rated 5 out of 5 stars

Really beautiful product just as described . High quality craftsmanship I cannot fault the making of the bag and small details that keep it simple yet luxe and timeless I will buy again from the comp... See more

Rated 5 out of 5 stars

The bag (Mini Marly) is lovely. The buying experience online is easy, delivery is fast and the bag arrived beautifully packaged. My only wish is that there could be a medium Marly, just halfway bet... See more

Rated 5 out of 5 stars

Bag came in perfect condition. The color is even better in person than online "off white". The bag looks like something you would find in a high end boutique without paying ridiculous prices. Will def... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store
  4. Luggage Store

Written by the company

[EN] Ateliers Auguste is a Paris-based brand dedicated to crafting refined leather bags and small leather goods. Each piece is meticulously handmade in Italy by highly skilled artisans using only the finest quality leathers // [FR] Ateliers Auguste est une maison parisienne animée par l’amour du cuir et du bel ouvrage. Nos sacs et articles de petite maroquinerie sont façonnés à la main en Italie par des artisans passionnés, qui perpétuent un savoir-faire d’exception. Chaque création raconte une histoire de matières nobles, de gestes précis et d’élégance intemporelle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

764 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I received the ordered purse quickly

I received the ordered purse quickly, very nicely packaged, in optimal conditions. I really like it, it is so beautiful, high quality and versatile. I will wear it with great love!!! Thank you very much!!!!

January 9, 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us.
We do our best to offer the highest quality products and services.

We are very happy to have you as one of our valued customers.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Gabriel gold edition

I purchased the Gabriel gold edition bag in a hazelnut colour and received the bag a few days later. It has beautiful gold hardware and is lined with a microsuede fabric. It is a great quality crossbody bag and I love the colour. This is my first purchase from Ateliers Auguste but definitely not the last.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great bags, worth buying

I recently purchased two bags from Ateliers Auguste—the Marly and the Monceau—and I couldn’t be happier! The quality is outstanding, from the premium leather and exceptional craftsmanship to the sleek design—everything is flawless. The delivery was quick, and the entire experience was incredibly positive. I’m confident I’ll be a returning customer. Highly recommend!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

My husband bought me this and I love it…

My husband bought me this and I love it and the customer service is wonderful
I just wish I had gotten the bigger one
It’s so small it doesn’t fit things well, I have to take everything out to find something. So I can’t wear it as much as I wished to

December 16, 2024
Unprompted review
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Reply from Ateliers Auguste

Dear Vicki,

Thank you so much for your kind message, which truly means a lot to us.

We are sorry that the size of the bag doesn't work for you.
For next time, please note that if the color or size doesn't suit you, you can return the item for a refund and then order another bag.
If the amount is the same, we can also arrange an exchange.
The bag must be new and never worn.

We are sorry again for this inconvenience.
I hope you'll still find an opportunity to wear it.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Mini Monceau in blue

I have the Mini Monceau in blue. This is a small but beautiful bag. It fits more than I thought, very well made. I love the look of the Monceau with the gold hardware.

January 8, 2025
Unprompted review
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Reply from Ateliers Auguste

Dear Silvia,

Thank you so much for your kind message, which truly means a lot to us!

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Great Customer Services

I bought a bag that is on sale, but forgot to apply my welcome discount. Emailed customer service, and I received a price adjustment on the bag. Duty fee and taxes are all included in the price. So, there is no hassle as to paying extra when shipping it from France to Canada.

January 11, 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

I’m in love

Beautifully crafted product and this is my 3rd purse from them. This time I got it shipped and no problem at all, extremely fast shipment with great communication.

January 20, 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

MINI MONCEAU GOLD EDITION

I bought MINI MONCEAU GOLD EDITION in navy and it is one of the best bags I have ever had!

January 20, 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

A 5 stars bag!

The order and delivery process was easy and fast. The package came without delay and beautifully and well packed with a lovely card inside. The leather, stitching, the hardware are high quality for the price I paid (with a great discount) ! I love the minimalist yet classy design. The size is perfect for my everyday wear and the magnet is strong that I don’t need to fiddle around with my hand to close the lid. Inside the bag is also well made and steady. I love the wide pocket that my iPhone 15 pro Max fits sideways perfectly. Overall I give 5 stars and highly recommend this brand!

January 20, 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

Thank you so much for your kind message, which truly means a lot to us!
We do our best to offer the highest quality products and services.

We are delighted to know that you love your bag and that it meets your expectations.

We are very happy to have you as one of our valued customers.
Thank you so much for your support.

See you soon!

Rated 3 out of 5 stars

Navy bag lover

I have been looking for navy colored, gold hardware, and leather bag for while. And I found it. But sadly I had to return it because lining of the bag wasn't glued or attached into to exterior. Also, I really couldn't carry this purse other than crossbody. If the bag was made with detachable shoulder strap I could kept it eventhough it had an issue with the lining. I'm 5 feet tall and 108lb. For my petite frame, size of this bag was perfect. And I also loved how minimalist this bag was.

January 8, 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hello,

A big thank you for your message, which truly means a lot to us.
We are sorry that your bag did not meet your expectations.
Please be assured that we are doing everything we can to offer products and services of the highest quality.

We hope you will have a better experience with your next purchase.
Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

The order process was easy and smooth…

The order process was easy and smooth and delivery went like clockwork. The MONCEAU GOLD EDITION bag is well-crafted and the leather quality appears to be good. I have still to wear the bag to give an exact review on the leather quality and workmanship. Perhaps in the near future, these bags will also be available in grainy leather, as it wears well under wear and tear. I highly recommend this beautiful bag and my next purchase will most probably be the MINI MONCEAU GOLD EDITION in burgundy. Thank you for this beautiful bag.

January 6, 2025
Unprompted review
Rated 4 out of 5 stars

I love the bag that I got from Atelier…

I love the bag that I got from Atelier Auguste, it was Monceau Gold Edition in Tan. It's such a lovely bag, love the structure and minimalist aesthetic however there is little of imperfection on the stiching but since it was at back of the strap and kind of hidden from eyesight I still keep it and I might come back for my next purchase. I will definetely visit the store whenever I have a chance to come to Paris one day. Hopefully by then they will have bucket bags or shopping bags collections to choose from.
The shipping to
Perth, Western Australia only takes 4 business days, That was pretty cool. Merci Beaucoup.

January 6, 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Anita, thanks a lot for your review. It's always a pleasure to read a nice comment. We do our best to satisfy our customers. It's our goal. Enjoy your new bag.

Rated 4 out of 5 stars

Lovely bag with one small flaw

Shipping of my Mini Capucine was super efficient and it arrived within a matter of a few days to Western Australia. The bag is beautiful however I did notice that the hardware on one side of the top handle was slightly crooked (2mm off). It doesn't bother me because you can only really notice it if you look inside the bag under the top flap, it is barely noticeable from the outside. It is still a quality control issue so I did email AA and was assured that the workshop would receive this feedback.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Elegant

Elegant, sophisticated and good quality bag.
Very efficient arrived on time.

January 13, 2025
Unprompted review
Rated 4 out of 5 stars

Good

The whole process was smooth, bag was delivered even before initially promised date. However I was a bit disappointed to see uneven/not straight sewing lines on the back of the bag. It's not a huge problem, because it's in the back and won't be visible all the time, but it's disappointing to receive for such price.

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous bag for a reasonable price

While I was on holiday in Paris I stopped by the Ateliers Auguste store and was pleasantly surprised. I had not heard of the brand before visiting Paris but came across this brand via TikTok and wanted to check out the bags in person. The store was very nice, well put together and the person helping me very friendly. She explained a bit more about the origin of the brand, where it’s made and also shared how to care for the bag after purchase. The prices are very reasonable and the bags look amazing. I’ve only had it for about 2 weeks now, so can’t say too much about the durability yet, but I already know my Mini Monceau Gold Edition - Cuir Box Taupe is going to be one of my favorite bags!

December 23, 2024
Unprompted review
Rated 4 out of 5 stars

I got a litte gift (a small mirror)…

I got a litte gift (a small mirror) when I purchased the first bag but the second one I got nothing :). Do you guys forget or something haha.
Btw, the strap is quite long, what if I want to perforate it to adjust the length. Can you do it in the store when I come?
Thanks in advance

December 14, 2024
Unprompted review

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