Ateliers Auguste Reviews 764

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the luxurious feel of the leather and the meticulous craftsmanship. Many appreciate the beautiful and elegant designs, often noting the timeless appeal and practical functionality of the bags. The online buying experience is frequently described as easy, with fast delivery and products arriving beautifully packaged and in perfect condition. Reviewers also commend the customer service for being professional, responsive, and helpful, providing timely updates and assistance. However, some customers experienced issues with delivery, citing delays and difficulties in tracking their parcels, which led to frustration. A few also noted minor quality control problems, such as uncentered clasps, scratches on hardware, or red marks on straps. Additionally, some found that certain bag descriptions regarding laptop fit were inaccurate, leading to unexpected return fees.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the beautiful construction,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and speedy delivery, even for... See more

Order

Customers had positive experiences with order, praising the simple, straightforward, and flawless ordering... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The design of the mini marly has been improved upon based from the past reviews of the older design. Adding the feet and improving the lock makes the purse almost perfect. The only flaw is that the l... See more

Rated 5 out of 5 stars

Really beautiful product just as described . High quality craftsmanship I cannot fault the making of the bag and small details that keep it simple yet luxe and timeless I will buy again from the comp... See more

Rated 5 out of 5 stars

The bag (Mini Marly) is lovely. The buying experience online is easy, delivery is fast and the bag arrived beautifully packaged. My only wish is that there could be a medium Marly, just halfway bet... See more

Rated 5 out of 5 stars

Bag came in perfect condition. The color is even better in person than online "off white". The bag looks like something you would find in a high end boutique without paying ridiculous prices. Will def... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store
  4. Luggage Store

Written by the company

[EN] Ateliers Auguste is a Paris-based brand dedicated to crafting refined leather bags and small leather goods. Each piece is meticulously handmade in Italy by highly skilled artisans using only the finest quality leathers // [FR] Ateliers Auguste est une maison parisienne animée par l’amour du cuir et du bel ouvrage. Nos sacs et articles de petite maroquinerie sont façonnés à la main en Italie par des artisans passionnés, qui perpétuent un savoir-faire d’exception. Chaque création raconte une histoire de matières nobles, de gestes précis et d’élégance intemporelle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

764 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

My experience with Ateliers Auguste has been nothing short of exceptional. From the moment I visited their elegant boutique in Paris, I was captivated by the understated beauty of their designs — refined, timeless, and authentically French.

After purchasing a handbag, I later encountered a small issue with the buckle. What impressed me most was not just the quality of the product, but the way the brand handled the situation. Laurent and his team responded with honesty, professionalism, and genuine care — qualities that are rare to find in today’s retail world.

Their transparency and dedication to customer satisfaction turned what could have been a disappointment into a demonstration of true integrity. This experience has only deepened my respect for Ateliers Auguste as a brand that values both its craft and its clients.

The leather craftsmanship remains superb — elegant textures, beautiful structure, and thoughtful detailing. I will absolutely return to their boutique on my next trip to Paris to discover another design. Highly recommended to anyone who appreciates authentic Parisian artistry and sincere customer service.

October 1, 2025
Unprompted review
Rated 4 out of 5 stars

Stunning bag, but dissapointed with quality control

I purchased the Mini Monceau in black box leather. It’s a stunning and beautifully crafted bag, but I did experience some issues with quality control. The first bag I received had a faulty clasp that wasn’t centered, so I requested a replacement. Unfortunately, the second bag arrived with a small scratch on the clasp. Ateliers August offered me a 10% discount as compensation, which I accepted, and I decided to keep the bag.

Despite these inconveniences, I have to say their customer service was responsive and helpful throughout the process. I truly love the bag itself - it’s well-made, and so chic. However, given these quality issues, I’m uncertain at this point whether I will purchase again from the brand.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

I love my beige mini capusine

I love my off white mini capusine :)
It is however a little difficult to close the bag, when I'm wearing it. I sometimes struggle to fint the lock, but hopefully I will get used to it.
I love the style and shape, and I will buy more from this brand

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased the Monceau bag in…

I recently purchased the Monceau bag in the red lizard. The bag itself is beautiful, practical and classic... just what I was looking for. The quality is perfect, lovely stitching, beautiful, resistant leather, and a fuss-free interior. I did have to contact customer service for an unrelated issue and they couldn't have been more helpful and responsive. The bag was delivered to me in the UK within a few short days and it was safely packaged in a sturdy box, the bag was intact within. Overall, a very pleasant purchase experience and a beautiful bag for my every day needs. Highly recommend.

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

A+ for Atelier Auguste

Here's what impressed me:

1. Quick shipping. I had the bag in days, despite it being shipped from France. (It beat some deliveries coming my way from inside the U.S.)

2. The quality of the (Marley) bag was exceptional.

3. The beauty of the bag was equally impressive. This is a bag designed to impress.

4. When it was clear that the top handle was shorter than listed on the site, the CEO himself responded to my email and offered a free return and full refund.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

This was my first time buying a bag…

This was my first time buying a bag from overseas. The shipping was super fast, and the packaging was really neat and careful. I was so happy the moment I got the bag — totally worth it! The craftsmanship and quality are awesome. I’ll definitely buy from them again. Thanks so much for all the care you put into it!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Quick mailing

Quick mailing, notifications on the shipping progress, beautiful products, and wonderful customer service that makes the customer feel valued!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Quiet luxury

Beautiful colour, perfect manufacturing. Quiet luxury, I belive this bag will last for a long time.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Worth the money

This is my third bag from this company in three years, and every one is beautiful. Quality leather in delicious colours and with surfaces I love to look at and touch! Stunning pieces that dont overpower an outfit but subtly complement it. Perfect sizes to fit all my essentials, too.Last but not least they come in cleverly designed carton packages without further waste from packaging. Did I mention that I loved the experience???

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience going to the…

I had a great experience going to the Atelier. The seller was very friendly and she suggested me to put the things I carry on my bag to be sure it fits. I bought the mini Marly in blue and started to wear it straightaway! It won't be my last purchase for sure!!

July 12, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look