Ateliers Auguste Reviews 764

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the luxurious feel of the leather and the meticulous craftsmanship. Many appreciate the beautiful and elegant designs, often noting the timeless appeal and practical functionality of the bags. The online buying experience is frequently described as easy, with fast delivery and products arriving beautifully packaged and in perfect condition. Reviewers also commend the customer service for being professional, responsive, and helpful, providing timely updates and assistance. However, some customers experienced issues with delivery, citing delays and difficulties in tracking their parcels, which led to frustration. A few also noted minor quality control problems, such as uncentered clasps, scratches on hardware, or red marks on straps. Additionally, some found that certain bag descriptions regarding laptop fit were inaccurate, leading to unexpected return fees.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the beautiful construction,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and speedy delivery, even for... See more

Order

Customers had positive experiences with order, praising the simple, straightforward, and flawless ordering... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The design of the mini marly has been improved upon based from the past reviews of the older design. Adding the feet and improving the lock makes the purse almost perfect. The only flaw is that the l... See more

Rated 5 out of 5 stars

Really beautiful product just as described . High quality craftsmanship I cannot fault the making of the bag and small details that keep it simple yet luxe and timeless I will buy again from the comp... See more

Rated 5 out of 5 stars

The bag (Mini Marly) is lovely. The buying experience online is easy, delivery is fast and the bag arrived beautifully packaged. My only wish is that there could be a medium Marly, just halfway bet... See more

Rated 5 out of 5 stars

Bag came in perfect condition. The color is even better in person than online "off white". The bag looks like something you would find in a high end boutique without paying ridiculous prices. Will def... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store
  4. Luggage Store

Written by the company

[EN] Ateliers Auguste is a Paris-based brand dedicated to crafting refined leather bags and small leather goods. Each piece is meticulously handmade in Italy by highly skilled artisans using only the finest quality leathers // [FR] Ateliers Auguste est une maison parisienne animée par l’amour du cuir et du bel ouvrage. Nos sacs et articles de petite maroquinerie sont façonnés à la main en Italie par des artisans passionnés, qui perpétuent un savoir-faire d’exception. Chaque création raconte une histoire de matières nobles, de gestes précis et d’élégance intemporelle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

764 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing Products

Thank you, for such a beautiful and high quality Gabriel Gold Edition bag in tan colour. The bag also arrived very well packaged and presented. Will definitely purchase again and highly recommend to other customer.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

A beautiful item

A beautiful item - Gabriel bag gold edition taupe, received well and fast. Thank you, I will definitely purchase again, when my wallet will allow it 😄

July 10, 2025
Unprompted review
Rated 4 out of 5 stars

I bought a Mini Marly

I bought a Mini Marly. The buckle has been changed, no longer snap magnetic closure like it was before. It is now easily opened if you bump onto it, which can be quite annoying.

July 12, 2025
Unprompted review
Rated 4 out of 5 stars

Great value for the money

I bought a Mini Monceau bag in the color Taupe and really like the look and the quality of the bag. It came in the perfect condition and the shipment was very fast. The only reason I am giving four stars is that I had to pay duties when the bag arrived in Norway, so it was around 100€ more expensive than the original price. Also, I contacted customer support to ask about duties and taxes before my order but never received any reply. Overall if you are looking for an elegant bag with great quality and price, something that you can wear even on the rain, this is it.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Exquisite craftsmanship

The elegance and beauty of these lovely handbags cannot be understated. Leather is exquisite and attention to detail - sheer perfection.
Excellent price point for quality and will continue to treasure each piece acquired.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

This bag is awesome

This bag is awesome. It’s light not heavy, the leather is smooth and soft. The look is elegant, expensive. The service is professional, shipping is fast. I am very happy with this and this is why I bought my 2nd bag again. Thank you 😊

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and customer service

The shipping was wxtremely fast, the bag is of high quality, and great customer service with constant updates and requests for feedback. Highly recommend and will come back for another purchase for sure

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

High-end quality for an affordable price

This is the second time I've ordered from AA and honestly, I could not be happier! The bag (Mini Monceau Gold Edition in Taupe) is absolutely beautiful; the quality and design are superb but all still for an affordable price. Their customer care and service are easy to reach out to in case of questions and the shipping went fast and easy. Thanks again!

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

It was a very easy purchase

It was a very easy purchase. And I received my bag so fast considering that I am in Asia. Unfortunately, the duty and taxes are 50% more. But the bag is so beautiful. Will order again once Im in Europe. Thank you

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bags

During the past 4 years I have bought 4 bags of this brand - in different colors and designs. Wonderful quality and fast delivery (Germany). I love them. No of bags I wanted to return, thus, no experience with returns.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Bag and Customer Care That Exceeds Expectations

I absolutely love my crossbody bag, and the customer service is outstanding! After a few months of use, I noticed a scratch on the clasp and reached out to Atelier August. Their team was wonderful—quick to respond, and after I sent photos, they shipped me a replacement clasp at no extra cost. It’s so refreshing to have an issue resolved without jumping through hoops or paying more. I truly appreciate both the product and the service, and I’ll definitely shop with them again!

July 1, 2025
Unprompted review
Rated 4 out of 5 stars

Prompt service, great design but is it box leather?

Prompt service is great. I love the design of the bag and the unique closing but I am disappointed in the leather as the leather is described as box leather with gold hardware. I have box leather from a few designers including Hermes and their box leather is extremely smooth and usually has a bit of a glow to it. Box leather has a natural shine but your leather does not have any shine. Box calf leather has a smooth and glossy finish. It can also easily scratch and it will develop a patina over the years. Your leather has a very fine horizontal design etched or stamped into the leather which does not look like the very smooth leather that I saw in your pictures nor what I have seen in person from other box leather designs. Also I don’t think your leather with it’s fine horizontal design would scratch easily like box leather. I am not sure that it has an aniline finishing. I am contemplating returning the bag. Please advise how to do this. Thanks.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love

I just received my Mini Capucine Silver Edition in
Red Lizard Embossed Leather and I love it! Great quality and beautiful design.
This is my 3rd bag from AA and I'm waitng for a tote bag now, please :)))

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

I love the quality of your purses

I love the quality of your purses. I wish I could also get some free bags like the other bloggers. I mean it would be really nice to receive something as a loyal customer of your shop.
I love my mini marly & monceou. Alma in gold would be next!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Love the quality of the bag

Love the quality of the bag, great customer service specially when I ask for price adjustment because the item I purchased recently when on sale and it was adjusted. Thank you.

June 28, 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hi Diane,
Thank you so much for your kind words!
Your satisfaction means a lot to us, and we’re happy to have you as one of our valued customers.

Rated 5 out of 5 stars

Super high quality and beautiful bags

Super high quality and beautiful bags, excellent service, fast shipping to the US. Love this brand and their products. Highly recommend!

June 17, 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Hi Kristi, thank you so much for your kind words. We’re delighted to hear you love the quality of our bags and our service.We truly appreciate your support and look forward to bringing you more beautiful products in the future !

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