Extremely helpful
Contacted the company after a mistake I made in a recent order, they were so understanding and helpful, they got back to me really quickly and helped me sort everything out. Very happy customer
April 17, 2026
Unprompted review
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3.7
Average
23 reviews
Replied to 85% of negative reviews
Typically replies within 2 weeks
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They were very helpful with my order
They were very helpful with my order. I accidentally chose the wrong size, and they gave me full support to change the product. Customer service was fast and kind. Definitely buying again soon.
April 12, 2026
Unprompted review
Reply from Sélénia
Thank you so much for your kind review Bruna!
We're so glad we could help you get the right size. It's always a pleasure to assist our customers and make sure they're happy with their order.
We look forward to seeing you again soon!
Sélénia Team
Reply from Sélénia
Thank you Ayesha!
So happy to hear you love the quality. We take great pride in offering the best to our customers.
Hope to see you back soon!
Sélénia Team
Fake Crocs!!
Fake Crocs!!! And they were the same price as real ones. Shocking!
April 2, 2026
Unprompted review
Reply from Sélénia
Hello,
We’re sorry to read your comment.
We would like to clarify that our products are authentic and carefully sourced. Pricing may vary depending on availability, model, and demand — it is not uncommon for certain models to be sold at £100 or more on other platforms.
If you have found the same item at a lower price elsewhere, please feel free to share it with us before placing your order, and we will be happy to review it and align our pricing accordingly where possible.
If you have any specific concern about your order, we invite you to contact our support team directly so we can assist you properly.
Kind regards,
Sélénia Support Team
Reply from Sélénia
Hello,
Thank you very much for your kind feedback.
We’re really glad to hear that you are satisfied with our service. Your support means a lot to us.
We look forward to serving you again.
Kind regards,
Sélénia Support Team
Very good quality crocks
Very good quality crocks, delivery a little slow and communication could be better.
December 18, 2025
Unprompted review
Reply from Sélénia
Thank you for your feedback!
We’re really glad to hear that you’re happy with the quality of the Crocs. We also appreciate your honest comments about the delivery time and communication — your feedback helps us improve.
We’re currently working on making our updates clearer and our delivery experience smoother for our customers. Thank you again for your trust and for taking the time to share your experience!
2 stars for quick delivery BUT shoes…
2 stars for quick delivery BUT shoes were not good and I emailed multiple times to get a refund as I wasn’t happy with my purchase and never heard from them again. Very disappointing
December 12, 2025
Unprompted review
Reply from Sélénia
Thank you for your feedback.
We’re sorry to hear that you were not satisfied with your purchase. Our customer service does respond to all requests, but sometimes emails can be missed due to spam filters or incorrect email delivery.
Please feel free to contact us again with your order number, and we will be happy to review your case and find an appropriate solution.
Your satisfaction is important to us, and we always aim to resolve any issue with our customers.
Atelier Sélénia – Customer Service
Broken strap
My son only had the crocs a week and the strap broke! They sent another button to replace the original one that did not fit and looked so cheap!! I sent pics and nothing was ever done so the strap is still broken!!
January 2, 2026
Unprompted review
Reply from Sélénia
Thank you for your feedback.
We are sorry to hear about the issue with the strap. As mentioned in our previous exchanges, we did send a replacement button as a courtesy, even though damage caused after use is not always related to a manufacturing issue.
Unfortunately, we do not provide full replacement bases for this type of case. However, our team did try to offer a solution to help resolve the situation.
If you would like us to review the case again, please feel free to contact our support team with your order number so we can assist further.
Atelier Sélénia – Customer Service
Fake goods - didn't respond to return request
These are not genuine or light up crocs.
You can buy them from Aliexpress for around £15. They smelt of chemicals. I requested a return numerous times. All emails were ignored. Christmas presents were ruined for my grandsons. Would give zero stars if possible. £90 out of pocket and currently fighting a chargeback with them through my bank. :(
December 15, 2025
Unprompted review
Reply from Sélénia
Hello Tracey,
We’re sorry to read your review and take feedback like this very seriously.
After carefully checking our support inbox and database, we could not find any email or return request associated with your order or email address. Unfortunately, this means we were never given the opportunity to assist you directly.
We also noticed that a chargeback was opened with your bank before any contact was made with our customer support. Once a chargeback process is initiated, we are no longer able to process refunds or returns on our side, as the case is handled directly by the bank.
If you believe there may have been a misunderstanding, please feel free to contact us again at our support email with your order number so we can review the situation and clarify things.
Our team always aims to resolve issues quickly when customers reach out to us.
Best regards,
Customer Support Team
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