@hotel Reviews 1,516

Affordable hotel booking and great customer service from Qetoo

Really quick responses, helpful and the team is very willing to resolve any issue.

When scrolling on my instagram I came across @hotel. At first I thought it was unreal when looking at the prices for my trip to Egypt. While booking online I was having issues finalizing my reservation. I called and spoke to Sahy. He went above and beyond to address my needs, he was extremely patient and a great listener. He is the true definition of GREAT customer service. I couldn’t be happier with his service. He even mentioned a few places to visit in Egypt since he is Egyptian. He is beyond amazing, professional, friendly and highly skilled.I appreciate this company extended working hours which are highly convenient for busy individuals like me. I was so happy with Sahy’s service that I went and booked my trip to London with him. Highly recommend this company because of Sahy. Thank you Sahy for all you do!!!

@hotel service was quick, friendly and upto the mark. Only problem I thought is the communication channel, its only email. But nevertheless they are very prompt in responding and even if its taking time for resolution, there will be an acknowledgement email from someone(not automated bot) saying that they are looking into the issue and will get back soon. This is very impressive and I hope it never degrades in future, we never like to end up in situation where we just mention our problems, concerns but don’t know when will it be resolved. So atleast keep this spirit going.

Good company God communication and very helpful

From reservation to check out everything was great

After booking a hotel via @hotel (with a huge discount btw!). The customer service contacted me to check if I needed any extra help. And I asked Sara about suggestions in Pukhet. And in a second she just responded with many valuable suggestions with descriptions and links for booking from multiple websites. Fast, friendly, and just on point! Thank you!

My experience with the company was amazing! The customer service is very professional and helpful! Will definitely prepare my next trip with them!

Mostafa helped me a lot, to arrange special arrangements for me at our stay
Appreciate the customer service

The consultant named Sahy took care of me, gave quick answers and made suggestions for me, she was very polite. All my questions were answered quickly. Thank you.

Wow. I was skeptical of this company at first, but I’m glad I took a leap of faith. I booked a hotel and saved a bunch of money and when I got there everything went smoothly and expectedly. Also the customer service is unparalleled, they were really with me every step of the way through WhatsApp. I got overcharged for hotel fees and sent @hotel a quick message and they refunded me for all of it no questions asked.

Great service, amazing customer service. Definitley recommend.

They respond fast and friendly. Recommended

Customer service is the best! It happened that already several times asked for a help with reservations and always fast response with the perfect conditions. Thank you!

The booking process was simple and about what one would expect from a third-party; nothing exceptional there. Rates were on par with what could be found elsewhere.

Where the 5 star review comes from was the customer service when a delayed flight caused a missed connection which led to us losing a night at one of the pricier hotels we had chosen to stay at.

Hala from the customer service department was so incredibly fast and helpful. She got things sorted out for us in a matter of hours. It was an incredibly refreshing and appreciated resolving of an issue, especially as it was in stark contrast to the nightmare that we had to deal with with United Airlines (f*** United, by the way).

Hala singlehandedly turned a nightmare first 2-3 days of a very expensive vacation into a much more palatable annoyance with just the airline company. Once more, f*** United and should anything ever go awry with a booking you make I sincerely hope you have the pleasure of getting to have Hala work with you to resolve the issue.

Everything was good, except of the sort function in the webpage. Sometimes it doesn't work. While browsimg properties i took way too much time just because the sorting didn't work.

Assistance was awesome, very prompt service, thank you. I booked immediately after I found something affordable

My first experience with athotel.com was great. I wasn't able to check-in on time and Sahy helped me with late check-in through a simple WhatsApp chat, which made it very easy for me. Everything went very smooth, Sahy even wanted to make sure if we successfully checked in. Great experience.