Atolea Jewelry Reviews 12,978

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the jewelry, noting its durability even with continuous wear in various conditions, including showering and swimming. Many appreciate the wide selection and the fact that the pieces maintain their appearance without tarnishing. The ordering process is described as easy, with fast and reliable delivery, and items often arrive beautifully and securely packaged. Reviewers also frequently highlight the excellent customer service, commending the prompt and helpful responses to any issues. However, some customers experienced issues with product quality, such as items breaking or tarnishing quickly, and occasionally found that the jewelry did not match the advertised quality or appearance. There were also mentions of incorrect sizing and concerns about the authenticity of materials like pearls. A few people reported problems with incomplete orders or dissatisfaction with customer service responses regarding these issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the durability and appearance... See more

Quality

People report positive experiences with quality, highlighting that many pieces are gorgeous, durable, and do... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of online... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speedy... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never buy myself nice jewelry and this company had changed that for me. No I’m not continuously buying jewelry now, but I have bought seeeveral of their necklaces, rings, anklets, and earrings and w... See more

Rated 5 out of 5 stars

I recently ordered 4 items on the buy 2 get 2 free. Unfortunately there were issues with 2 of them - one was a necklace wher the lobster claw clasp failed and the other was a mini pearl ring which sna... See more

Rated 5 out of 5 stars

Great communication, really speedy delivery and everything was beautifully packaged. I’ve loved every item and there’s always some kind of offer on which makes their jewellery even better value! Love... See more

Rated 5 out of 5 stars

I love my necklace stack. There were so many choices, and it arrived much sooner than I expected. So far it has held up to showers, sweat, sleeping, sunscreen - I haven't taken it off since it was del... See more


Company details

  1. Jewelry Store
  2. Jeweler

Written by the company

ATOLEA Jewelry | Waterproof Jewelry with a lifetime color warranty, loved by 900.000+ customers worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love this brand

I love this brand, their jewelries are amazing, I never leave them! I can even go in the shower or in the ocean with them.
I even lost one earrings not long ago and the customer service was kind enough to send me a new one.
Best jewelry brand ever!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing jewellery

Amazing jewellery, so well made and has withstood all activities and even stayed put when I have accidentally grabbed during changing clothes or brushing hair.
Customer service has been very helpful too! Highly recommend and will be buying more for myself as well as my daughter and family 😀

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered 4 items on the buy 2…

I recently ordered 4 items on the buy 2 get 2 free. Unfortunately there were issues with 2 of them - one was a necklace wher the lobster claw clasp failed and the other was a mini pearl ring which snapped. I was initially quite frustrated so contacted the company for help. In less than 8 hours I'd had an email from Antoni offering a replacement for the necklace which was perfect as I loved the product so much, and then a credit note with free shipping for the ring. I was so pleased with this quick resolution and I've already ordered myself something nice with the credit note.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous I have about 5 pieces now wear…

Gorgeous I have about 5 pieces now wear them all the time in and out of water they never tarnish and just look amazing. The customer service term are fabulous I had an issue with an ankle chain it was out of warranty but they sent me a new chain no hesitation, I have never had such good service❤️ saving up now for my next piece to add to the collection.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

30 day returns not honoured

30 day returns not honoured. They make it hard

June 2, 2026
Unprompted review
Atolea Jewelry logo

Reply from Atolea Jewelry

Dear Maria,

We're deeply sorry for your recent experience with us. Please reach out to us at itsdaryna@atolea.co with the subject line "Trust Pilot Follow-Up." I'll be delighted to
assist you personally.

Best,
Daryna
ATOLEA Customer Love Team

Rated 1 out of 5 stars

No support from the support team.

It’s been two weeks since I paid, with tracking, to return the wavy bangle that kept falling off due to a faulty clasp. Not my fault but figured it might be easier to ask for a replacement than a refund. Despite chasing the support team I have received no response so I guess, like others, I’m going to have to go through my credit card for a refund. What a disappointment.

May 19, 2026
Unprompted review
Atolea Jewelry logo

Reply from Atolea Jewelry

Dear Teresa,

We're deeply sorry for your recent experience with us.
We genuinely care about addressing this issue and ensuring you have a positive experience. Feel free to
reach out to us at itsdaryna@atolea.co with the subject line "Trust Pilot Follow-Up." I'll be delighted to assist you personally.

Best,
Daryna
ATOLEA Customer Love Team

Rated 3 out of 5 stars

ordered april 5 resolved may 21

while the item i received is good, they themselves i would give a four.5 star, only losing the .5 because they are not true to the size on the website model, they turned out to be much larger than i expected. when i ordered them everything was straight forward, but after a week (whatever their arrival date was had come) i checked the tracking and they had been returned to sender. i didn't get a notification about it or anything, they just didn't come. so i reached out to atolea to figure things out, and they first told me to go to the shipper, which is fine, USPS was very nice and helpful. once i had the email saying that it was not their doing, atolea began helping me. the conversation of getting them reshipped took a full week, because of the time difference i think, but still it was harder because of it. i got them shipped, waited for them to arrive(these were a birthday gift but came way too late because of the return to sender situation). I found them to be bigger than i intended them to be, and so i wasn't sure i wanted to keep them, and i had already gifted something else to said birthday girl. I started the process to exchange them, and after a day or two it was taking too long i just wanted my money back, so after a week of corresponding, (there wasn't that much to be said, it took so long cuz i would respond and they wouldn't respond till the next morning) i finally got them returned, and i was told they would give me instructions on how to return the item, but then the chat was closed and they sent me my money back. so I guess I got a free pair of earrings but it was just so much hassle. i don't think every purchase would have been like this, but i ordered my item april 5 and didn't get this all resolved until may 21.

May 21, 2026
Rated 5 out of 5 stars

Love their jewelry

Love their jewelry! I get so many compliments every time I wear it. It stays looking great even in water and doesn't tarnish or change color. Highly recommend!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Meets expectations

Don’t be in a hurry but the jewelry lives up to what is advertised. Holds up well, looks good, no color change. I highly recommend any of their products. I have several different pieces. My only wish is that the ring sizes would go above 9.

May 4, 2026
Rated 5 out of 5 stars

Lovely packaging, happy so far

Reasonably quick delivery
Very nice packaging
Good quality necklaces, will be wearing 24/7 so very interested in seeing if the non fading, non tarnishing is true!
So far the hypo allergenic claims are valid, no skin reaction - so all good
Very happy

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing jewellery

Amazing jewellery! Quick delivery even if personalising pieces! NEVER tarnishes! I will only buy jewellery from Atolea from now on! I’d love to see a paperclip charm bracelet added to their collections with clip on dangly charms which you can choose! That would be amazing !!!

June 1, 2026
Unprompted review
Rated 3 out of 5 stars

Necklace keeps coming undone

I love my necklace, the silver fob style with a pearl but unfortunately would NOT recommend it. Twice now it has come undone whilst wearing it and ended up in my bra area and/ or down around my waist Only a matter of time before I lose it.

June 1, 2026
Unprompted review

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