Atolea Jewelry Reviews 12,978

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the jewelry, noting its durability even with continuous wear in various conditions, including showering and swimming. Many appreciate the wide selection and the fact that the pieces maintain their appearance without tarnishing. The ordering process is described as easy, with fast and reliable delivery, and items often arrive beautifully and securely packaged. Reviewers also frequently highlight the excellent customer service, commending the prompt and helpful responses to any issues. However, some customers experienced issues with product quality, such as items breaking or tarnishing quickly, and occasionally found that the jewelry did not match the advertised quality or appearance. There were also mentions of incorrect sizing and concerns about the authenticity of materials like pearls. A few people reported problems with incomplete orders or dissatisfaction with customer service responses regarding these issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the durability and appearance... See more

Quality

People report positive experiences with quality, highlighting that many pieces are gorgeous, durable, and do... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of online... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speedy... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never buy myself nice jewelry and this company had changed that for me. No I’m not continuously buying jewelry now, but I have bought seeeveral of their necklaces, rings, anklets, and earrings and w... See more

Rated 5 out of 5 stars

I recently ordered 4 items on the buy 2 get 2 free. Unfortunately there were issues with 2 of them - one was a necklace wher the lobster claw clasp failed and the other was a mini pearl ring which sna... See more

Rated 5 out of 5 stars

Great communication, really speedy delivery and everything was beautifully packaged. I’ve loved every item and there’s always some kind of offer on which makes their jewellery even better value! Love... See more

Rated 5 out of 5 stars

I love my necklace stack. There were so many choices, and it arrived much sooner than I expected. So far it has held up to showers, sweat, sleeping, sunscreen - I haven't taken it off since it was del... See more


Company details

  1. Jewelry Store
  2. Jeweler

Written by the company

ATOLEA Jewelry | Waterproof Jewelry with a lifetime color warranty, loved by 900.000+ customers worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

website would not support my vise card…

website would not support my vise card and i could not purchase. bummer

June 4, 2026
Unprompted review
Atolea Jewelry logo

Reply from Atolea Jewelry

Dear Susan,

We're deeply sorry for your recent experience with us.
We pride ourselves on ensuring that our customers are 100% satisfied with their ATOLEA jewelry and ATOLEA experience.
We genuinely care about addressing this issue and ensuring you have a positive experience. Feel free to
reach out to us at itsdaryna@atolea.co with the subject line "Trust Pilot Follow-Up." I'll be delighted to assist you personally.

Best,
Daryna
ATOLEA Customer Love Team

Rated 5 out of 5 stars

The jewellery is stunning

The jewellery is stunning and I’m very happy with my purchases, I needed to return a couple of items that didn’t fit and the lady who emailed me back was fantastic! Talked me through everything helped me out loads was messaging back and too all day with only an hour max between emails. I’ll be buying more for sure!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

I love my necklace stack

I love my necklace stack. There were so many choices, and it arrived much sooner than I expected. So far it has held up to showers, sweat, sleeping, sunscreen - I haven't taken it off since it was delivered and it looks as good as new. I'm looking forward to having the same jewelry I can wear all summer whether I'm at the beach or the gym or traveling or just out for an evening...call it simplified or call it lazy, it's great! ;-)

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

The jewelry is very pretty

The jewelry is very pretty! I’ve been eating it non stop for the past two weeks including working out and swimming. No green color yet, but I am anxious to see how it holds up for the next year! Shipping was fast, and I am excited to get a few more pieces!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Experience

I really appreciated the customer service when I had questions about my jewelry. The quality looks awesome, I haven't had the jewelry long enough to know how it wears but esthetically it looks amazing!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Seriously the best

The jewelry holds up well in water, showers, pools, and daily wear without tarnishing.
Designs are trendy and reasonably priced compared to fine jewelry.

June 2, 2026
Unprompted review

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