Atolea Jewelry Reviews 12,993

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the jewelry, noting its durability even with continuous wear in various conditions, including showering and swimming. Many appreciate the wide selection and the fact that the pieces maintain their appearance without tarnishing. The ordering process is described as easy, with fast and reliable delivery, and items often arrive beautifully and securely packaged. Reviewers also frequently highlight the excellent customer service, commending the prompt and helpful responses to any issues. However, some customers experienced issues with product quality, such as items breaking or tarnishing quickly, and occasionally found that the jewelry did not match the advertised quality or appearance. There were also mentions of incorrect sizing and concerns about the authenticity of materials like pearls. A few people reported problems with incomplete orders or dissatisfaction with customer service responses regarding these issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the durability and appearance... See more

Quality

People report positive experiences with quality, highlighting that many pieces are gorgeous, durable, and do... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of online... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speedy... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never buy myself nice jewelry and this company had changed that for me. No I’m not continuously buying jewelry now, but I have bought seeeveral of their necklaces, rings, anklets, and earrings and w... See more

Rated 5 out of 5 stars

I recently ordered 4 items on the buy 2 get 2 free. Unfortunately there were issues with 2 of them - one was a necklace wher the lobster claw clasp failed and the other was a mini pearl ring which sna... See more

Rated 5 out of 5 stars

Great communication, really speedy delivery and everything was beautifully packaged. I’ve loved every item and there’s always some kind of offer on which makes their jewellery even better value! Love... See more

Rated 5 out of 5 stars

I love my necklace stack. There were so many choices, and it arrived much sooner than I expected. So far it has held up to showers, sweat, sleeping, sunscreen - I haven't taken it off since it was del... See more


Company details

  1. Jewelry Store
  2. Jeweler

Written by the company

ATOLEA Jewelry | Waterproof Jewelry with a lifetime color warranty, loved by 900.000+ customers worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Beautiful On Trend Jewelry!

Beautiful on trend jewelry. Great customer service. Bought a couple of pieces for my daughter’s birthday. (She’s in has early 30’s.) She has a very active lifestyle and the jewelry doesn’t tarnish and always looks great on her. Bought a couple of pieces for myself too!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Repeat Customer

I have purchased from the Atolea Jewelry Company numerous times and have been very impressed with the quality of the jewelry pieces. I wear my "Pearl Ankle Bracelet" all day, every day, and it still looks fantastic. A couple of the rings were smaller in size than the photo made it appear, but I have been very pleased with their Communication by email, their Customer Service, the prompt Delivery and the Quality of the Jewelry.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Love my jewelry

Love my jewelry! So stylish and i can wear them from Pilates to the beach to a dinner out. Never fades and always stands out. Also great for work and weekends. Can’t wait to get more. Delivery was fast too!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very nice quality

Very nice quality. Love that I can wear it constantly and not worry about gold wearing off. Great price point for the quality. Have ordered a ring and can't wait for it to arrive.

June 8, 2026
Unprompted review
Rated 2 out of 5 stars

Poor Quality. Breaks quickly.

Recently made my first ever purchase with them. 2 of the 4 items I purchased broke within 2 weeks of wearing. Will not be ordering from them again. $50+ each for a ring and necklace that broke almost immediately. Poor quality.

June 8, 2026
Unprompted review
Atolea Jewelry logo

Reply from Atolea Jewelry

Dear Alexandra,

So sorry to hear that you are not satisfied with the quality of the jewelry.
We genuinely care about addressing this issue and ensuring you have a positive experience. Feel free to
reach out to us at itsdaryna@atolea.co with the subject line "Trust Pilot Follow-Up." I'll be delighted to assist you personally.
Looking forward to hearing from you.

Best,
Daryna
ATOLEA Customer Love Team

Rated 5 out of 5 stars

Obsessed with this jewellery !

Obsessed with this jewellery !! Received my first ever Atolea order and it’s so gorgeous. One of the pieces I had ordered was slightly faulty, the customer service was excellent and they very quickly sent me a replacement item. Really happy with it and the rest of what I ordered! I wear it all the time and will 100% be ordering from them again!

June 8, 2026
Unprompted review
Rated 1 out of 5 stars

Bad Review Follow Up is a SCAM!

I wrote a review previously and someone from their customer service responded. I was surprised. DO NOT BE FOOLED. The response to every bad review on TrustPilot is for the reviewer to send an email to itsdaryna (at) atolea.co for follow up. I emailed them 2 weeks ago and the email went no where and went answered. I suspect they copy and paste the same response to every bad review to seem like they follow up with customer to help them with their concerns but they don't. It's just for show. I am even more disappointed and angry now at ATOLEA!!!

May 26, 2026
Unprompted review
Atolea Jewelry logo

Reply from Atolea Jewelry

Dear Yanice,

Thank you for sharing your feedback.
We’d like to clarify that the email address provided in our responses is a real and actively monitored support email. However, we have carefully checked both our main inbox and spam folders and have not been able to find any email from you. It's possible that there may have been a typo in the email address or an issue with delivery.
To help us resolve your concerns as quickly as possible, please send us a direct message through Trustpilot with the email address you used to contact us. We’ll be happy to look into this further and assist you.
We genuinely want to help and look forward to hearing from you.

Best regards,
Daryna
ATOLEA Customer Love Team

Rated 3 out of 5 stars

i did not get my jewelry i ordered

i did not get my jewelry i ordered. customer service tried to be helpful, but i am disappointed it didn’t arrive in time as a grad present. they have re-shipped it again but it is late. they have been responsive. they need better shipping partners. customer service has been good.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Love, love, love ❤️

Great communication, really speedy delivery and everything was beautifully packaged. I’ve loved every item and there’s always some kind of offer on which makes their jewellery even better value! Love Atolea ❤️

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Quality and beauty for a reasonable price

Atolea jewelry is absolutely beautiful. Quality is better than I expected. The gold tone is rich and warm. I am in love with this brand. Shipping was quick with tracking notifications. Packing is secure and I love the cotton bags for storage of my pieces. They will make travel a breeze! I have gone swimming and showered in my pieces and they look just like the day they arrived! Have already ordered more!

June 6, 2026
Unprompted review

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